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Search found 14 matches

by laptopleon
Thu 28. May 2020, 09:44
Forum: Pen Tablets
Topic: Why no new Intuos XL
Replies: 6
Views: 3774

Re: Why no new Intuos XL

I too have been using Wacom tablets for decades. I too am frustrated by the often weird choices in design and technical options Wacom made through the years, the high prices and the spotty driver support. They simply pulled the plug on supporting older Wacoms at one point, no longer updating the dri...
by laptopleon
Thu 28. May 2020, 09:08
Forum: Pen Tablets
Topic: Mac restarts spontaneously when PTH-651 Wacom Intuos Pro Medium Touch driver is installed
Replies: 8
Views: 1986

Re: Mac restarts spontaneously when PTH-651 Wacom Intuos Pro Medium Touch driver is installed

UPDATE / CONCLUSION All the usual, like a PRAM reset didn't help. De-installing the drivers didn't help. Re-installing drivers, even macOS 10.14 didn't help. Things got worse: My MacBook Pro developed a whole cloud of permanently stuck pixels. This made me thing it might be failing hardware. It was ...
by laptopleon
Fri 10. Apr 2020, 12:15
Forum: Pen Tablets
Topic: Mac restarts spontaneously when PTH-651 Wacom Intuos Pro Medium Touch driver is installed
Replies: 8
Views: 1986

Re: Mac restarts spontaneously when PTH-651 Wacom Intuos Pro Medium Touch driver is installed

Update

I got a reply today from customer support, asking me to perform a clean uninstall, run disk repair and re-download driver 6.3.38-3.
by laptopleon
Wed 1. Apr 2020, 15:33
Forum: Pen Tablets
Topic: Mac restarts spontaneously when PTH-651 Wacom Intuos Pro Medium Touch driver is installed
Replies: 8
Views: 1986

Re: Mac restarts spontaneously when PTH-651 Wacom Intuos Pro Medium Touch driver is installed

This Mac has only two USB-poorts and those during office hours they are now used for a mouse and old skool keyboard by my co-worker. The keyboard has no USB-hub port, so I can't keep the Wacom tablet connected for most of the time, thus can't use the Wacom Center to collect functionality logs. So fo...
by laptopleon
Wed 1. Apr 2020, 11:57
Forum: Pen Tablets
Topic: Mac restarts spontaneously when PTH-651 Wacom Intuos Pro Medium Touch driver is installed
Replies: 8
Views: 1986

Re: Mac restarts spontaneously when PTH-651 Wacom Intuos Pro Medium Touch driver is installed

Ah, found it. There is a link named Product Support in the footer, that takes you to a page named Contact Support , where is a Online Support Request pulldown menu. There you can choose a Country/Region. Do you recommend a certain Country / Topic / Question I should pick? Or is Netherlands / Driver,...
by laptopleon
Tue 31. Mar 2020, 10:06
Forum: Pen Tablets
Topic: Mac restarts spontaneously when PTH-651 Wacom Intuos Pro Medium Touch driver is installed
Replies: 8
Views: 1986

Re: Mac restarts spontaneously when PTH-651 Wacom Intuos Pro Medium Touch driver is installed

I looked into it and have two more questions:

2) Does the tablet need to be connected, in order to gather logs?
3) Does the Wacom Center app need to be active all the time, to gather logs?
by laptopleon
Tue 31. Mar 2020, 09:47
Forum: Pen Tablets
Topic: Mac restarts spontaneously when PTH-651 Wacom Intuos Pro Medium Touch driver is installed
Replies: 8
Views: 1986

Re: Mac restarts spontaneously when PTH-651 Wacom Intuos Pro Medium Touch driver is installed

I didn't know there was a Driver Logging tool. I will look into it.

1) How can I send the logs to the support team? On the linked page nor elsewhere on the site I can find an email address or contact form.
by laptopleon
Sun 29. Mar 2020, 19:30
Forum: Pen Tablets
Topic: Mac restarts spontaneously when PTH-651 Wacom Intuos Pro Medium Touch driver is installed
Replies: 8
Views: 1986

Mac restarts spontaneously when PTH-651 Wacom Intuos Pro Medium Touch driver is installed

Hi, My Mac (retina 15' MacBook Pro, macOS 10.14.6, latest updates) regulary restarts spontaneously when the Wacom drivers (latest, 6.3.38-3) that are needed for the PTH-651 Intous Pro Medium Touch to work, are installed. I'm quite sure it's the Wacom drivers, because after installing I had restarts,...
by laptopleon
Fri 17. Jan 2020, 00:50
Forum: Drivers
Topic: Stuttering Wacom Pro Medium pen cursor
Replies: 4
Views: 1808

Stuttering Wacom Pro Medium pen cursor

Hi, I noticed that my Wacom Pro Medium Touch PTH-651 sometimes stutters when I'm using the pen. It's weird because it never did this in the past. I re-installed the driver twice but that doesn't help. The only thing I can think of that is different is that I now use 10.14 Mojave. Then again, I didn'...
by laptopleon
Thu 16. Jan 2020, 22:49
Forum: Pen Tablets
Topic: intuos 4: any possibility to reduce pen to tablet distance sensibility?
Replies: 10
Views: 15404

Re: intuos 4: any possibility to reduce pen to tablet distance sensibility?

Hi, I just want to say that I recognise this problem and it's "ancient". I don't have them at hand now so I can't name the exact Wacom names, but I've been using Wacom tablets on and off for ± 25 years and and one point, I switched to a new tablet only to find out it was detecting the pen ...

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