DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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Registration
Please register our products on https://www.wacom.com/register
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Search found 29 matches

by ScotSolida
Mon 3. Sep 2018, 10:52
Forum: Pen Displays
Topic: Cintiq 27QHD going into power save mode
Replies: 2
Views: 128

Re: Cintiq 27QHD going into power save mode

I had the same thing happen a few years back, but with my Mac. My 27QHD suddenly went into power save mode. I was able to get it working for a while using HDMI rather than the thunderbolt port. After a day or two, it, too, suddenly went into power save mode. I tried different ports, cables, computer...
by ScotSolida
Wed 4. Oct 2017, 10:14
Forum: Pen Displays
Topic: Cintiq 27QHD switches to "power save mode"
Replies: 6
Views: 1478

Re: Cintiq 27QHD switches to "power save mode"

I'm afraid I don't know what the price is. Maybe someone from Wacom will step in and say. It was a heart wrenching and frustrating experience when it happened and coming only a year after I'd had a bad experience (though excellent support from Wacom) with a Cintiq Companion, my confidence in the uni...
by ScotSolida
Mon 2. Oct 2017, 11:14
Forum: Pen Displays
Topic: Cintiq 27QHD switches to "power save mode"
Replies: 6
Views: 1478

Re: Cintiq 27QHD switches to "power save mode"

Yes, I had the exact same issue. Bought mine new (pre-ordered it before it was actually released) and after almost three years of minimal use, it began giving me the Power Save thing. I spent months going back and forth with Wacom to diagnose it, but in the end I had to send it in for repair. They r...
by ScotSolida
Wed 6. Sep 2017, 13:11
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 23
Views: 18060

Re: Cintiq 27QHD - no display (black screen)

Hi. I'm also experiencing issues with my 27QHD. Appears to be a connection issue, after turning on, the Wacom logo appears and then a message saying 'go to power saving mode' followed by a blank/black screen. I have updated, uninstalled and reinstalled the driver, checked the cables and connections...
by ScotSolida
Wed 15. Mar 2017, 16:28
Forum: Pen Displays
Topic: New forum, new issues (27QHD jumps to power save mode)
Replies: 15
Views: 7606

Re: New forum, new issues (27QHD jumps to power save mode)

My 27QHD is now back on my desk and the problem I had seems to be fixed - time will tell, but it looks as if Wacom replaced the LCD, so I am hopeful that it did the trick. I have to say, once the Cintiq was in Wacom's hands, the turnaround for the repair was unbelievably quick. They got the Cintiq o...
by ScotSolida
Wed 8. Mar 2017, 22:39
Forum: Pen Displays
Topic: Cintiq 27 QHD: worth Touch?
Replies: 13
Views: 5359

Re: Cintiq 27 QHD: worth Touch?

I don't use Photoshop so have no idea how it works with Touch. I've had mixed results with Touch myself, but I still can't imagine not having it. I like being able to zoom and rotate the canvas instantly. Having said that, my 27QHD Touch is now at Wacom for repair after suddenly dropping into Power ...
by ScotSolida
Mon 6. Mar 2017, 16:14
Forum: Pen Displays
Topic: New forum, new issues (27QHD jumps to power save mode)
Replies: 15
Views: 7606

Re: New forum, new issues (27QHD jumps to power save mode)

And, at long last, I got an RMA and the 27QHD is off to Wacom. I really hope this is worked out and my Cintiq comes back in working order (and stays that way). We'll see. This has been going on a long time. Wacom were kind enough to agree to honor the warranty since the issue was reported months bef...
by ScotSolida
Sun 26. Feb 2017, 22:51
Forum: Pen Displays
Topic: New forum, new issues (27QHD jumps to power save mode)
Replies: 15
Views: 7606

Re: New forum, new issues (27QHD jumps to power save mode)

I'm still pulling my hair out over this and support seems to have gone quiet. I've been going back and forth with them so long that my warranty has expired since first reporting the issue - I hope it doesn't turn out to be hardware! At this point, I'm back on the latest drivers and Sierra 10.12.3. U...
by ScotSolida
Thu 9. Feb 2017, 14:58
Forum: Pen Displays
Topic: Cintiq 27QHD Touch - Pinch Zoom no longer working
Replies: 52
Views: 19100

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Well how about that? Thanks!
by ScotSolida
Thu 9. Feb 2017, 14:24
Forum: Pen Displays
Topic: Cintiq 27QHD Touch - Pinch Zoom no longer working
Replies: 52
Views: 19100

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Plus monitoring the Wacom diagnostics panel whilst working... Can you tell me what you mean by this? There's a Wacom diagnostics panel? I am having terrible trouble with my 27QHD and Wacom support seems to have gone silent on me. If there are some diagnostics I can see, I might be better equipped t...

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