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Search found 11 matches

by MangoJuice
Sun 26. Feb 2017, 20:13
Forum: Pen Displays
Topic: Cintiq 13HD not getting detected.
Replies: 22
Views: 31611

Re: Cintiq 13HD not getting detected.

wacom1 wrote:Do you have a C:\Program Files\Tablet folder ? If not, copy that folder from the drive, where you have the \Program Files.


This specific action fixed my Cintiq and it's finally getting detected again. Thank you so so much!
by MangoJuice
Sun 26. Feb 2017, 18:27
Forum: Pen Displays
Topic: Cintiq 13HD not getting detected.
Replies: 22
Views: 31611

Re: Cintiq 13HD not getting detected.

The settings are kept in a file wacom_tablet.dat under c:\Users\<Your username>\AppData\Roaming\WTablet If you manually delete the file and restart, it has the same effect and should cause the driver to search for a tablet. I would also check in device manager, if there is some problem shown with o...
by MangoJuice
Thu 23. Feb 2017, 17:33
Forum: Pen Displays
Topic: Cintiq 13HD not getting detected.
Replies: 22
Views: 31611

Re: Cintiq 13HD not getting detected.

The settings are kept in a file wacom_tablet.dat under c:\Users\<Your username>\AppData\Roaming\WTablet If you manually delete the file and restart, it has the same effect and should cause the driver to search for a tablet. I would also check in device manager, if there is some problem shown with o...
by MangoJuice
Wed 22. Feb 2017, 17:43
Forum: Pen Displays
Topic: Cintiq 13HD not getting detected.
Replies: 22
Views: 31611

Re: Cintiq 13HD not getting detected.

No. We do most tests for the new drivers with Windows10. - Another question: Your computer uses USB3 ports ? Can you try a USB2 port or connection through a USB2 hub ? (We had another case were the problem was connection through USB3.) Any other possible fixes as I still have not managed to make my...
by MangoJuice
Thu 16. Feb 2017, 05:32
Forum: Pen Displays
Topic: Cintiq 13HD not getting detected.
Replies: 22
Views: 31611

Re: Cintiq 13HD not getting detected.

No. We do most tests for the new drivers with Windows10. - Another question: Your computer uses USB3 ports ? Can you try a USB2 port or connection through a USB2 hub ? (We had another case were the problem was connection through USB3.) All my ports are 3.0 however I did try to use it on a 2.0 USB h...
by MangoJuice
Wed 15. Feb 2017, 13:29
Forum: Pen Displays
Topic: Using finger/touch on the main (desktop) screen?
Replies: 3
Views: 3045

Re: Using finger/touch on the main (desktop) screen?

Function's only available if you have a Cintiq 13HD Touch.
by MangoJuice
Mon 13. Feb 2017, 00:00
Forum: Pen Displays
Topic: Cintiq 13HD not getting detected.
Replies: 22
Views: 31611

Re: Cintiq 13HD not getting detected.

Can you test on another machine ? If it also fails, the hardware might have a defect and you need to contact our support for your area. It works on my previous laptop which is a Samsung Ativ Book 8 with a Windows 8 OS. Could the reason for the driver not properly working on my new laptop (Asus with...
by MangoJuice
Sun 12. Feb 2017, 12:33
Forum: Pen Displays
Topic: Cintiq 13HD not getting detected.
Replies: 22
Views: 31611

Re: Cintiq 13HD not getting detected.

wacom1 wrote:For the Cintiq13HD you should use the 6.3.20-7 driver and if that doesn't see the device, check the USB cable connection and reset settings.


Did that and still getting an error when trying to reset the settings.
by MangoJuice
Fri 10. Feb 2017, 05:00
Forum: Pen Displays
Topic: Cintiq 13HD not getting detected.
Replies: 22
Views: 31611

Re: Cintiq 13HD not getting detected.

I need some more info on the problem: The driver installs fine without error message ? Device manager shows a problem ? The problem is the display or reaction to the pen ? The driver says 'no supported tablet found' ? Make sure that you have USB as well as the display cable connected. When all look...
by MangoJuice
Tue 7. Feb 2017, 11:35
Forum: Pen Displays
Topic: Cintiq 13HD not getting detected.
Replies: 22
Views: 31611

Re: Cintiq 13HD not getting detected.

The driver installs fine without any problem. My cintiq display works and the reacts to the pen. The problem is whenever I open the Wacom Desktop Center, it's not detecting the Cintiq as installed as if I don't have it plugged in. The cursor display whenever I'm using the pen on the tablet is just a...

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