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Search found 6 matches

by ARCAOBOS
Fri 12. Jul 2019, 10:59
Forum: Pen Computers
Topic: MSP 16 battery swelling and followed issues
Replies: 12
Views: 2209

Re: MSP 16 battery swelling and followed issues

I am really happy about the last reply of wacom and also understand why it seemed not understandable for each other. The date format in english is: mm/dd/jj. In opposition to that the german date format is dd/mm/jj. Maybe that did cause a lot of misunderstandings or because of reference to a false i...
by ARCAOBOS
Mon 8. Jul 2019, 16:56
Forum: Pen Computers
Topic: MSP 16 battery swelling and followed issues
Replies: 12
Views: 2209

Re: MSP 16 battery swelling and followed issues

At this moment I really am high-grade disappointed. The display issues of the display are affecting work and health seriously, by that mentioned peak to valley values of brightness of the display. The repairs section reportedly did not see any issues beyond the tolerances shown in the photo-document...
by ARCAOBOS
Wed 26. Jun 2019, 20:40
Forum: Pen Computers
Topic: MSP 16 battery swelling and followed issues
Replies: 12
Views: 2209

Re: MSP 16 battery swelling and followed issues

Update: Got The replacement. Out of the box this time. Major issues with the display. Sidealong light bleeding and flickering area around the cursor as minor issues (lets call those minor issues). Right half of the display with darker areas towards the middle of the display is a major issue and is a...
by ARCAOBOS
Fri 14. Jun 2019, 08:14
Forum: Pen Computers
Topic: MSP 16 battery swelling and followed issues
Replies: 12
Views: 2209

Re: MSP 16 battery swelling and followed issues

GOOD NEWS! Fortunately Wacom decided to revaluate the special case deploying a own mediator, and thus a clear, straight solution has been worked out.
by ARCAOBOS
Fri 7. Jun 2019, 10:25
Forum: Pen Computers
Topic: MSP 16 battery swelling and followed issues
Replies: 12
Views: 2209

Re: MSP 16 battery swelling and followed issues

The conversation with the supportteam of the hotline were always kept in a friendly manner and they also seemed to capture up the subject matter. Although assuring to find a solution I cannot imagine a happy ending at this point. About the naughty smell (some kind of gun-oil or WD40) as mentioned be...
by ARCAOBOS
Thu 6. Jun 2019, 15:56
Forum: Pen Computers
Topic: MSP 16 battery swelling and followed issues
Replies: 12
Views: 2209

MSP 16 battery swelling and followed issues

My MSP is still in warranty period. Battery swelling causes lifting of screen followed by various other issues. I did charge the device always as suggested for mobile devices. Kept the device in top condition, free of scratches, marks, dust etc. Called the support. I should sent it in for repair or ...

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