Wacom Customer Support page: https://support.wacom.com/
Cintiq Pro 24 - Fan Speed: A firmware update was released that should allow you to adjust the fan speed. Please see: here
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742
Google Chrome Why is Google Chrome not accepting clicks or is lagging?
Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Cintiq Pro 24 - Fan Speed: A firmware update was released that should allow you to adjust the fan speed. Please see: here
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742
Google Chrome Why is Google Chrome not accepting clicks or is lagging?
Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Search found 13 matches
- Tue 16. Jan 2018, 11:10
- Forum: Pen Tablets
- Topic: Click Select using Pages on Mac
- Replies: 22
- Views: 4558
Re: Click Select using Pages on Mac
Unless Apple changes their way of handling pen input (currently the apps react to too many "events"), Wacom cannot help. This seems to be Wacom's standard reply to anything involving the latest Mac operating system. I have had to give up using the Wacom now since it basically doesn't work...
- Mon 11. Sep 2017, 08:06
- Forum: Pen Tablets
- Topic: Click Select using Pages on Mac
- Replies: 22
- Views: 4558
Re: Click Select using Pages on Mac
This is a known issue in Pages - and some other Apple software. Unless Apple changes their way of handling pen input (currently the apps react to too many "events"), Wacom cannot help. This isn't the first time I have heard this response from Wacom. Similar replies were given to the accid...
- Wed 30. Aug 2017, 09:14
- Forum: Pen Tablets
- Topic: Click Select using Pages on Mac
- Replies: 22
- Views: 4558
Click Select using Pages on Mac
When trying to select text in Pages (and other Apple Apps like Numbers and Keynote), I have to hold down Shift in order to select otherwise it drops the selection before I can edit. This doesn't happen with other mice (mouses).
Is this a feature or a bug? If the former then it is annoying.
Is this a feature or a bug? If the former then it is annoying.
- Wed 30. Aug 2017, 09:09
- Forum: Pen Tablets
- Topic: 6.3.23-4 - Double-click Problem on Sierra - solved?
- Replies: 0
- Views: 787
6.3.23-4 - Double-click Problem on Sierra - solved?
The release notes for the latest update 6.3.23-3 claim to have resolved the accidental double-click problemfor Mac OS Sierra 10.12.6. I have updated to this and then again to 6.3.23-4 and I am still experiencing this problem as bad as ever. I have once again resorted to having a mouse mat and mouse ...
- Tue 25. Apr 2017, 09:26
- Forum: Pen Tablets
- Topic: 6.3.21-8 - Double-click Problem on Sierra - solved?
- Replies: 0
- Views: 1193
6.3.21-8 - Double-click Problem on Sierra - solved?
The release notes for the latest update 6.3.21-8 for Mac OS claim to have resolved the accidental double-click problem. I have updated and I am still experiencing this problem although it does seem to be slightly less frequent. One thing I have noticed is that increasing the System Mouse Double-clic...
- Fri 31. Mar 2017, 12:36
- Forum: Apps and Services
- Topic: Support Emails
- Replies: 2
- Views: 2415
Re: Support Emails
Thank you. I did send to support emails without reply for a couple for weeks but, after posting this thread, I got a reply and have had a useful correspondence with someone from Wacom support since then.
- Mon 13. Mar 2017, 14:37
- Forum: Apps and Services
- Topic: Support Emails
- Replies: 2
- Views: 2415
Support Emails
Do Wacom respond to support emails?
I have numerous problems with my Wacom mouse and pen (which I have posted about on these forums) and sent two support emails but not had anything other than the automated responses.
It would be useful to know if sending these emails is a waste of time.
I have numerous problems with my Wacom mouse and pen (which I have posted about on these forums) and sent two support emails but not had anything other than the automated responses.
It would be useful to know if sending these emails is a waste of time.
- Mon 13. Mar 2017, 14:35
- Forum: Pen Tablets
- Topic: Pen Jumpy in Illustrator
- Replies: 0
- Views: 846
Pen Jumpy in Illustrator
There are a number of problems with Apple OS Sierra and Wacom but I think there are also problems with the Adobe CC Suite. The latest problem (like many of the others it is something which didn't exist on previous Wacom set ups) is that my Pen now appears to be jumpy each time I draw a point in Illu...
- Mon 6. Mar 2017, 09:12
- Forum: Pen Tablets
- Topic: Wacom, this is ridiculous, not acceptable.
- Replies: 29
- Views: 22481
Re: Wacom, this is ridiculous, not acceptable.
I am not sure that you have to move the slider all the way to 'fast' to avoid the clicking problem. If you are using a mouse, I suggest to try some lower settings. It is a linear relationship I am experiencing - the lower the double-click speed, the more frequently it double-clicks in error. The pr...
- Mon 6. Mar 2017, 08:54
- Forum: Pen Tablets
- Topic: intuos 4: any possibility to reduce pen to tablet distance sensibility?
- Replies: 7
- Views: 4984
Re: intuos 4: any possibility to reduce pen to tablet distance sensibility?
In your case I would first backup the settings, then use 'reset/remove settings' in the Wacom Desktop Center. Resetting the settings in the Driver works to a limited extent, and it appears to only do so for a limited time. For example, this morning I was getting a double-click from the mouse 90% of...