NEW tablet drivers 6.3.21-3 for Windows and 6.3.21-5 for OSX released. For release notes use the link below the driver on the download page. Main change is support for the new Cintiq Pro 16 model and a new 'Wacom echo' feature for MobileStudio Pro.

for Windows: Fixed several problems related to touch and [flash=][/flash]lag in Bluetooth connection mode.

for OSX: Resolved some problems on multi-monitor configurations, issues with touch and lag, alos a penclick and dragging issue in certain situations.

NOTE: When you are using a pen with Mac OS X 10.12, your lines might be wavy. What we are doing about it: We are working on a temporary fix to implement in the Wacom driver while Apple investigates the issue.

Search found 7 matches

by Rockfax
Mon 13. Mar 2017, 14:37
Forum: Apps and Services
Topic: Support Emails
Replies: 0
Views: 44

Support Emails

Do Wacom respond to support emails?

I have numerous problems with my Wacom mouse and pen (which I have posted about on these forums) and sent two support emails but not had anything other than the automated responses.

It would be useful to know if sending these emails is a waste of time.
by Rockfax
Mon 13. Mar 2017, 14:35
Forum: Pen Tablets
Topic: Pen Jumpy in Illustrator
Replies: 0
Views: 17

Pen Jumpy in Illustrator

There are a number of problems with Apple OS Sierra and Wacom but I think there are also problems with the Adobe CC Suite. The latest problem (like many of the others it is something which didn't exist on previous Wacom set ups) is that my Pen now appears to be jumpy each time I draw a point in Illu...
by Rockfax
Mon 6. Mar 2017, 09:12
Forum: Pen Tablets
Topic: Wacom, this is ridiculous, not acceptable.
Replies: 16
Views: 1971

Re: Wacom, this is ridiculous, not acceptable.

I am not sure that you have to move the slider all the way to 'fast' to avoid the clicking problem. If you are using a mouse, I suggest to try some lower settings. It is a linear relationship I am experiencing - the lower the double-click speed, the more frequently it double-clicks in error. The pr...
by Rockfax
Mon 6. Mar 2017, 08:54
Forum: Pen Tablets
Topic: intuos 4: any possibility to reduce pen to tablet distance sensibility?
Replies: 6
Views: 261

Re: intuos 4: any possibility to reduce pen to tablet distance sensibility?

In your case I would first backup the settings, then use 'reset/remove settings' in the Wacom Desktop Center. Resetting the settings in the Driver works to a limited extent, and it appears to only do so for a limited time. For example, this morning I was getting a double-click from the mouse 90% of...
by Rockfax
Fri 3. Mar 2017, 10:56
Forum: Pen Tablets
Topic: intuos 4: any possibility to reduce pen to tablet distance sensibility?
Replies: 6
Views: 261

Re: intuos 4: any possibility to reduce pen to tablet distance sensibility?

This same problem appeared for me this week (Tuesday 28th Feb 2017) after many months with the pen working perfectly. Suddenly the drag and lift inertia was all messed up and the pen tip became 'sticky' as you say. This makes drawing clean bezier lines in Illustrator awkward since you have to lift t...
by Rockfax
Fri 3. Mar 2017, 10:30
Forum: Pen Tablets
Topic: Wacom, this is ridiculous, not acceptable.
Replies: 16
Views: 1971

Re: Wacom, this is ridiculous, not acceptable.

Setting the doubleclick to fast does help with this problem, but it certainly doesn't solve it. I am still getting random doubleclicks just not quite as many. However this is only a workaround not a solution. Cranking the doubleclick speed up to 'fast' means that I can't actually doubleclick when I ...
by Rockfax
Fri 3. Mar 2017, 10:13
Forum: Pen Tablets
Topic: intuos 4: any possibility to reduce pen to tablet distance sensibility?
Replies: 6
Views: 261

Re: intuos 4: any possibility to reduce pen to tablet distance sensibility?

This same problem appeared for me this week (Tuesday 28th Feb 2017) after many months with the pen working perfectly. Suddenly the drag and lift inertia was all messed up and the pen tip became 'sticky' as you say. This makes drawing clean bezier lines in Illustrator awkward since you have to lift t...

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