New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 12 matches

by Rockfax
Mon 11. Sep 2017, 08:06
Forum: Pen Tablets
Topic: Click Select using Pages on Mac
Replies: 3
Views: 420

Re: Click Select using Pages on Mac

This is a known issue in Pages - and some other Apple software. Unless Apple changes their way of handling pen input (currently the apps react to too many "events"), Wacom cannot help. This isn't the first time I have heard this response from Wacom. Similar replies were given to the accid...
by Rockfax
Wed 30. Aug 2017, 09:14
Forum: Pen Tablets
Topic: Click Select using Pages on Mac
Replies: 3
Views: 420

Click Select using Pages on Mac

When trying to select text in Pages (and other Apple Apps like Numbers and Keynote), I have to hold down Shift in order to select otherwise it drops the selection before I can edit. This doesn't happen with other mice (mouses).

Is this a feature or a bug? If the former then it is annoying.
by Rockfax
Wed 30. Aug 2017, 09:09
Forum: Pen Tablets
Topic: 6.3.23-4 - Double-click Problem on Sierra - solved?
Replies: 0
Views: 158

6.3.23-4 - Double-click Problem on Sierra - solved?

The release notes for the latest update 6.3.23-3 claim to have resolved the accidental double-click problemfor Mac OS Sierra 10.12.6. I have updated to this and then again to 6.3.23-4 and I am still experiencing this problem as bad as ever. I have once again resorted to having a mouse mat and mouse ...
by Rockfax
Tue 25. Apr 2017, 09:26
Forum: Pen Tablets
Topic: 6.3.21-8 - Double-click Problem on Sierra - solved?
Replies: 0
Views: 582

6.3.21-8 - Double-click Problem on Sierra - solved?

The release notes for the latest update 6.3.21-8 for Mac OS claim to have resolved the accidental double-click problem. I have updated and I am still experiencing this problem although it does seem to be slightly less frequent. One thing I have noticed is that increasing the System Mouse Double-clic...
by Rockfax
Fri 31. Mar 2017, 12:36
Forum: Apps and Services
Topic: Support Emails
Replies: 2
Views: 1319

Re: Support Emails

Thank you. I did send to support emails without reply for a couple for weeks but, after posting this thread, I got a reply and have had a useful correspondence with someone from Wacom support since then.
by Rockfax
Mon 13. Mar 2017, 14:37
Forum: Apps and Services
Topic: Support Emails
Replies: 2
Views: 1319

Support Emails

Do Wacom respond to support emails?

I have numerous problems with my Wacom mouse and pen (which I have posted about on these forums) and sent two support emails but not had anything other than the automated responses.

It would be useful to know if sending these emails is a waste of time.
by Rockfax
Mon 13. Mar 2017, 14:35
Forum: Pen Tablets
Topic: Pen Jumpy in Illustrator
Replies: 0
Views: 345

Pen Jumpy in Illustrator

There are a number of problems with Apple OS Sierra and Wacom but I think there are also problems with the Adobe CC Suite. The latest problem (like many of the others it is something which didn't exist on previous Wacom set ups) is that my Pen now appears to be jumpy each time I draw a point in Illu...
by Rockfax
Mon 6. Mar 2017, 09:12
Forum: Pen Tablets
Topic: Wacom, this is ridiculous, not acceptable.
Replies: 29
Views: 11341

Re: Wacom, this is ridiculous, not acceptable.

I am not sure that you have to move the slider all the way to 'fast' to avoid the clicking problem. If you are using a mouse, I suggest to try some lower settings. It is a linear relationship I am experiencing - the lower the double-click speed, the more frequently it double-clicks in error. The pr...
by Rockfax
Mon 6. Mar 2017, 08:54
Forum: Pen Tablets
Topic: intuos 4: any possibility to reduce pen to tablet distance sensibility?
Replies: 6
Views: 2006

Re: intuos 4: any possibility to reduce pen to tablet distance sensibility?

In your case I would first backup the settings, then use 'reset/remove settings' in the Wacom Desktop Center. Resetting the settings in the Driver works to a limited extent, and it appears to only do so for a limited time. For example, this morning I was getting a double-click from the mouse 90% of...
by Rockfax
Fri 3. Mar 2017, 10:56
Forum: Pen Tablets
Topic: intuos 4: any possibility to reduce pen to tablet distance sensibility?
Replies: 6
Views: 2006

Re: intuos 4: any possibility to reduce pen to tablet distance sensibility?

This same problem appeared for me this week (Tuesday 28th Feb 2017) after many months with the pen working perfectly. Suddenly the drag and lift inertia was all messed up and the pen tip became 'sticky' as you say. This makes drawing clean bezier lines in Illustrator awkward since you have to lift t...

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