New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 19 matches

by Rocketboots
Fri 10. Nov 2017, 10:52
Forum: Pen Displays
Topic: Dark stains on Cintiq 22HD
Replies: 18
Views: 2662

Re: Dark stains on Cintiq 22HD

Please let us know what they say - I tried to get mine fixed under warranty for this exact issue and they refused.
by Rocketboots
Mon 4. Sep 2017, 15:24
Forum: Pen Displays
Topic: Cintiq pro 16 offset
Replies: 3
Views: 267

Re: Cintiq pro 16 offset

This is common behaviour for my Cintiq, every time the computer wakes up from sleep the cursor is offset and requires me to turn the Cintiq off and on again to fix the issue.
by Rocketboots
Tue 27. Jun 2017, 13:51
Forum: Pen Displays
Topic: Wacom: Can you please address the Wavy Line Issue on the Cintiq Pro 16?
Replies: 4
Views: 2917

Re: Wacom: Can you please address the Wavy Line Issue on the Cintiq Pro 16?

They most certainly are aware of the issue: "I'm afraid that at the moment, we don't have a better solution. Hopefully these issues will be fixed in the future. We have had a few other reports but we are still connecting the dots so we can find a permanent solution. I'm not able to estimate whe...
by Rocketboots
Sun 11. Jun 2017, 19:13
Forum: Pen Displays
Topic: Need help about the new wacom cintiq pro 13 cable
Replies: 2
Views: 489

Re: Need help about the new wacom cintiq pro 13 cable

From the Cintiq Pro 13 specifications page "USB-C to USB-C port (or Wacom Link using Mini Display Port and USB port)" So if your build has a USBC port you can use one USBC cable between your Cintiq 13 and Computer and it will work. If it does not, you will need to use a separate Mini Displ...
by Rocketboots
Sun 11. Jun 2017, 19:00
Forum: Pen Displays
Topic: No Data cintiq pro 16 - Thunderbolt 3
Replies: 22
Views: 4367

Re: No Data cintiq pro 16 - Thunderbolt 3

Sorry I can't tell you if the bios update update fixed anything because I returned the laptop. However, I can give you a workaround if you don't mind using the Wacom link and some extra cables. I purchased these: Benfei USB C Type to Mini DisplayPort/Mini DP Adapter Cable Startech 1m Male to Male Mi...
by Rocketboots
Thu 4. May 2017, 15:05
Forum: Pen Displays
Topic: Cintiq Pro 16 Screen goes black and resolution goes back to 2560x1440
Replies: 5
Views: 1309

Re: Cintiq Pro 16 Screen goes black and resolution goes back to 2560x1440

I'm using a Cintiq pro 16 at 4k via usb & displayport on windows 10 - mine will also periodically disconnect and come back on again at 2, requiring me to switch it off and on again to get it working at 4K.
by Rocketboots
Thu 4. May 2017, 13:03
Forum: Pen Displays
Topic: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag
Replies: 6
Views: 1325

Re: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag

Hi Guys, I have a solution - it's not ideal, but it works. I can get the Cintiq working at 4K, but it's required me to spend £35 on a Benefi USBC - Mini Display Port adapter, and a new mini DisplayPort cable. However the Cintiq will disconnect 3 - 4 times a day, and, but only reconnects at 2K instea...
by Rocketboots
Fri 28. Apr 2017, 15:21
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 26
Views: 5227

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

It might not be down to Wacom. After logging in have you tried opening the display settings and checking which colour profile is being used? Perhaps a different colour profile is being loaded for that user account one you have logged in. It also wouldn't hurt to get in touch with apple support about...
by Rocketboots
Fri 28. Apr 2017, 12:02
Forum: Pen Displays
Topic: Thunderbolt 3 to Cintiq Pro 13
Replies: 7
Views: 1906

Re: Thunderbolt 3 to Cintiq Pro 13

It might also be worth contacting Dell support about the issue, if more people report the issue, then hopefully that will equal more resources dedicated to fixing it.
by Rocketboots
Fri 28. Apr 2017, 11:57
Forum: Pen Displays
Topic: Thunderbolt 3 to Cintiq Pro 13
Replies: 7
Views: 1906

Re: Thunderbolt 3 to Cintiq Pro 13

I have the same problem with a Dell XPS 15 (9560).

Which DP + USB to USB-C adapter are you using? Does it allow you to use the Cintiq at 4k 60hz? And does it induce any other problems - my keyboard input lags or skips strokes when I connect he Cintiq Pro to the XPS via the USB-C cable.

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