Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed: A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 14 matches

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by eliotlovell
Wed 24. Oct 2018, 19:50
Forum: Pen Tablets
Topic: <DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput. <dnl> Switch to Power Saving Mode:
Replies: 15
Views: 3439

Re: <DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput. <dnl> Switch to Power Saving M

I would try following these steps - restarting and then installing from scratch again. Hope it helps. https://www.wacom.com/en-de/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-driver-on-Mac-OS-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=92364887-7911...
by eliotlovell
Fri 12. Oct 2018, 09:19
Forum: Pen Tablets
Topic: <DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput. <dnl> Switch to Power Saving Mode:
Replies: 15
Views: 3439

Re: <DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput. <dnl> Switch to Power Saving M

OK. Thanks for the reply - and hopefully a fix soon?
by eliotlovell
Thu 11. Oct 2018, 09:25
Forum: Pen Tablets
Topic: <DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput. <dnl> Switch to Power Saving Mode:
Replies: 15
Views: 3439

<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput. <dnl> Switch to Power Saving Mode:

The tablet is plugged in and working fine - but this is what I see in the Wacom System Prefs. <DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput. <dnl> Switch to Power Saving Mode: n minutes https://www.dropbox.com/s/679doy73m8m3mle/Screenshot%202018-10-11%20at%2011....
by eliotlovell
Tue 2. Oct 2018, 11:30
Forum: Pen Tablets
Topic: Touch stops working until pen is used
Replies: 13
Views: 456

Re: Touch stops working until pen is used

Thanks for the update - it doesn't happen that often at the moment, a few times and hour, and I can't work out how to reproduce it either.

I hope they can find a fix.
by eliotlovell
Mon 1. Oct 2018, 14:18
Forum: Pen Tablets
Topic: Touch stops working until pen is used
Replies: 13
Views: 456

Re: Touch stops working until pen is used

I've given up on using the touch function - far too unreliable and irritating. What a waste of money :P

Please let me know if you address any of these problems in a future update.
by eliotlovell
Fri 28. Sep 2018, 08:46
Forum: Pen Tablets
Topic: Touch stops working until pen is used
Replies: 13
Views: 456

Re: Touch stops working until pen is used

I don't understand how that FAQ you linked to is supposed to help? The touch function works, it only intermittently stops. Also, the tablet driver doesn't show in the automation section in the Security and Privacy preference at all, only the Wacom Desktop Center. I've tried uninstalling the Wacom so...
by eliotlovell
Fri 28. Sep 2018, 08:37
Forum: Pen Tablets
Topic: Touch stops working until pen is used
Replies: 13
Views: 456

Re: Touch stops working until pen is used

This has happened in every macOS since I bought the tablet - not just 10.14 :-/
by eliotlovell
Thu 27. Sep 2018, 10:52
Forum: Pen Tablets
Topic: Touch stops working until pen is used
Replies: 13
Views: 456

Re: Touch stops working until pen is used

OK - thanks. If there is any app influence - I'm trying to track that now - then it might be useful to know that most of my time I am working in Chrome.
by eliotlovell
Wed 26. Sep 2018, 18:14
Forum: Pen Tablets
Topic: Touch stops working until pen is used
Replies: 13
Views: 456

Re: Touch stops working until pen is used

Happened again - this time I tried switching the touch function on and off using the physical switch on the tablet - but even then the touch function is not working and the cursor doesn't move. I had to use the pen to get it to work again.
by eliotlovell
Wed 26. Sep 2018, 11:41
Forum: Pen Tablets
Topic: Click Select using Pages on Mac
Replies: 22
Views: 4549

Re: Click Select using Pages on Mac

I have 10.14 and the problem is still there in all of the iWork apps :-/

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