Wacom Forum - Wacom Europe GmbH

Thank you for your answer . I tried with a thunderbolt 3 cable that I bought . The problem is not the cable .

I tried all the three ports with no luck . I think that this tablet has some problems with the usb-c connectors .

I have news , the tablet it was working around 15 minutes , the problem has to be related with the Intel USB 3.1 1.10 driver and wacom drivers There are something that doesnt work right between them . I don´t know how but suddenly the computer detects the tablet , I connected and disconnected and it...

Thank you for your answer . Yes , the cintiq has the power connected . Yes I have both connected , thunderbolt 3 to the usb-c in wacom , and the power to the cintiq . It is very weird . I spoke with one person that he has a dell xps 9360 and he doesn´t have this problem . He has the same thunderbolt...

Are you using the last alienware bios ?

If not , you can try to update

The cintiq pro is not detected by my dell xps

I have until next monday to try to fix it if not sadly I will return the cintiq pro 16

Any idea ?

Sadly I am going to return the cintiq pro 16 . I will return the cintiq pro 16 only for this reason With the wacom link works perfect but it is a mess with all the cables . I saw this video dell xps + dell canvas connected by usb-c and thunderbolt 3 and works perfect . https://www.youtube.com/watch?...

I have the same problem with cintiq pro 16 and dell xps

Thank you for the fast answer , but didn´t work . I tried with other cable but looks that the problem is the wacom driver , doesn´t work right with Intel thunderbolt 3 . Thunderbolt 3 port only detects the wacom like a second monitor , no data , doesn´t detect the tablet . if cintiq pro can´t work f...

I have a Dell XPS with Thunderbolt 3 , I tried to connect the cintiq pro 16 to the xps with the usb-c cable that comes with the cintiq It was working only like 20 minutes but suddenly stop working I have image but not data , the computer doesn´t recognize the cintiq , only works like a second monito...