Customer Support: https://support.wacom.com/

DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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Please check: viewtopic.php?f=6&t=1888

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Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 105 matches

by wacom5
Wed 17. Oct 2018, 14:51
Forum: Pen Tablets
Topic: PTH 660 Wacom Intuos Pro not working in windows 7 64bit
Replies: 1
Views: 15

Re: PTH 660 Wacom Intuos Pro not working in windows 7 64bit

The Wacom driver does work in Windows 7 64bit but you need to have the latest Windows Updates installed. If you have an older version of the driver installed, you might need to do a clean install: https://www.wacom.com/en-de/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-d...
by wacom5
Wed 17. Oct 2018, 14:50
Forum: Pen Tablets
Topic: Intuos PT touch recognition broken!?
Replies: 2
Views: 23

Re: Intuos PT touch recognition broken!?

What you describe sounds like external interference. Which exact model do you have? Which operating system? Do you experience any similar issues with the Pen? How did you connect the tablet to your computer? Please double-check the cable, USB ports, and even the computer for potential issues. If the...
by wacom5
Wed 17. Oct 2018, 14:23
Forum: Apps and Services
Topic: Problem drivers with cloud
Replies: 3
Views: 17

Re: Problem drivers with cloud

Please make sure you have the latest version of the Wacom driver installed. You can download it from here: http://www.wacom.com/support/product-support/drivers
Also, make sure the Wacom Desktop Center is allowed internet access.
by wacom5
Tue 16. Oct 2018, 15:22
Forum: Pen Computers
Topic: MSP Lag connecting to Macbook Pro
Replies: 4
Views: 45

Re: MSP Lag connecting to Macbook Pro

Thank you for clarifying. To be honest I wouldn't even expect that cable would work at any level. I can't recommend a specific one as we normally use the ones that come included with the Wacom Link but for best performance you will need a USB-C to USB-C cable that will also support Thunderbolt 3.
by wacom5
Tue 16. Oct 2018, 15:03
Forum: Pen Tablets
Topic: Easy way to migrate shortcuts between apps and tablet models?
Replies: 1
Views: 16

Re: Easy way to migrate shortcuts between apps and tablet models?

I'm afraid that is not possible. The only settings that are working always the same way regardless of the device or application being used are the On-Screen Controls. Perhaps something to consider in the future development of the driver. I will forward your feedback to the team.
by wacom5
Tue 16. Oct 2018, 09:05
Forum: Pen Displays
Topic: Front most app window looses focus on Mac with Wacom driver installed
Replies: 3
Views: 62

Re: Front most app window looses focus on Mac with Wacom driver installed

Thank you for checking and for letting me know which programs you have installed. I have checked 3 Mac computers (one iMac and 2 MacBooks) with the Wacom driver installed and I have not been able to replicate this yet. If this is an issue that only happens when our driver is installed, then somethin...
by wacom5
Tue 16. Oct 2018, 08:35
Forum: Pen Computers
Topic: MSP Lag connecting to Macbook Pro
Replies: 4
Views: 45

Re: MSP Lag connecting to Macbook Pro

The way to describe it, it sounds more like an input lag than video lag. I suppose when you use the MobileStudio Pro as stand alone, there is no lag? I think the problem might be the adaptor you are using. Please try connecting the MSP directly to your Mac computer if possible or try using the recom...
by wacom5
Mon 15. Oct 2018, 11:04
Forum: Pen Computers
Topic: Using the MSP as a PC screen. Thunderbolt with adapter.
Replies: 7
Views: 200

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

The update will still be required.
by wacom5
Mon 15. Oct 2018, 10:56
Forum: Pen Displays
Topic: Front most app window looses focus on Mac with Wacom driver installed
Replies: 3
Views: 62

Re: Front most app window looses focus on Mac with Wacom driver installed

Sounds like some app is starting and stealing focus when you are working with the Wacom tablet. There has been several instances where similar issues were reported by other Mac users but not always related to Wacom. Since you have the same issue in 2 computers, I suspect it can be something you have...

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