News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.



Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 1183 matches

by wacom5
Fri 11. Sep 2020, 13:10
Forum: Pen Displays
Topic: 24" Pro - New Tablet. Not happy. List of issues.
Replies: 4
Views: 535

Re: 24" Pro - New Tablet. Not happy. List of issues.

Hi, So you have a custom PC running Mac OSX right? Just to be clear, this is not an officially supported solution. Although, on paper everything should work just fine, there could be issues from this setup that we cannot account for. Does the same happen with Windows? Now to address the other topics...
by wacom5
Wed 9. Sep 2020, 07:29
Forum: Pen Displays
Topic: Graphic Display Tablet Placement?
Replies: 2
Views: 256

Re: Graphic Display Tablet Placement?

Hi there, I am no expert on the matter but perhaps you would consider a desk with adjustable height. Most of these desks offer really low to standing positions which you can quickly change with the help of an electric motor. Sure they are considerably pricier but it might be worth it for you. As for...
by wacom5
Mon 7. Sep 2020, 08:25
Forum: Pen Displays
Topic: a swarm of dead pixels
Replies: 1
Views: 239

Re: a swarm of dead pixels

Hi,
You need to contact Support and have your device repaired. This is the only possible solution.
You can also contact them through chat. https://www.wacom.com/support/contact-support
by wacom5
Mon 7. Sep 2020, 08:21
Forum: Pen Tablets
Topic: Intuos M intermittent line
Replies: 5
Views: 1634

Re: Intuos M intermittent line

Hi,
That does seem like a defective pen but you need to contact support and confirm with them.
by wacom5
Mon 7. Sep 2020, 08:20
Forum: Pen Computers
Topic: Wacom EMR Driver for ConceptD 7 Ezel
Replies: 4
Views: 469

Re: Wacom EMR Driver for ConceptD 7 Ezel

Hi, I am not aware of any specific Wacom Driver for this Acer device. Not even sure what type of EMR sensor is installed. Can't find anything in the specs and doesn't seem like Acer has a factory driver available for the pen sensor. You can try installing the ISD driver, but honestly, I doubt this w...
by wacom5
Mon 7. Sep 2020, 08:04
Forum: Pen Displays
Topic: Cintiq Pro 24 Flickers off and On/Disconnects
Replies: 1
Views: 155

Re: Cintiq Pro 24 Flickers off and On/Disconnects

Hi Tyler, The problem is only in the video signal and most likely in the output source. The Wacom Driver has no influence over this so, while it's good that you updated it, it won't help with the issue. Please update the drivers for your computer Graphics card(s) - not sure which version of the Asus...
by wacom5
Thu 3. Sep 2020, 14:35
Forum: Pen Tablets
Topic: Intuos M intermittent line
Replies: 5
Views: 1634

Re: Intuos M intermittent line

We have a UK support page as well: https://www.wacom.com/en-gb/support/contact-support
You can change the language by clicking the "Location" button on the upper right corner of the page.
by wacom5
Thu 3. Sep 2020, 14:33
Forum: Pen Tablets
Topic: Bought a Wacom Intuos Pro M today , cannot get pen pressure to work in PS
Replies: 1
Views: 209

Re: Bought a Wacom Intuos Pro M today , cannot get pen pressure to work in PS

Have you unchecked the "Use Windows Ink" box in the Wacom Tablet Preferences? If you use that "SystemStylus 0" workaround, remember that you will need to uncheck it for this to work. Otherwise pen pressure should work natively if the latest Wacom Driver is installed and PS is pro...
by wacom5
Thu 3. Sep 2020, 14:15
Forum: Pen Computers
Topic: MSP16 i7 as a cintiq
Replies: 3
Views: 1537

Re: MSP16 i7 as a cintiq

In theory, any Thunderbolt 3 cable will be able to support this connection natively. I am not able to recommend a specific one but typically cheaper cables have a higher chance to cause issues.
by wacom5
Wed 2. Sep 2020, 11:35
Forum: Pen Tablets
Topic: Intuos M intermittent line
Replies: 5
Views: 1634

Re: Intuos M intermittent line

Hi Ron,
Do you have the same issue with the eraser end of the pen?
If no, then your pen is probably defective. Either way, you should contact the customer support team as soon as possible: https://www.wacom.com/support/contact-support

Go to advanced search