Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 242 matches

by wacom5
Mon 17. Dec 2018, 10:25
Forum: Pen Computers
Topic: Mobile Studio Pro 2
Replies: 5
Views: 174

Re: Mobile Studio Pro 2

I have no information on future products. We will most likely continue using only USB-C as this is becoming the new industry standard. Even Apple is using only USB-C in their most recent devices (Macbook Pro for example). Well, there are three misconceptions in those statements. 1. type-c MAY becom...
by wacom5
Fri 14. Dec 2018, 08:31
Forum: Pen Computers
Topic: Using the MSP as a PC screen. Thunderbolt with adapter.
Replies: 56
Views: 3565

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

I have reached out to the team. They are checking internally about the details of your case. Please give them sometime to figure out what to do next.
by wacom5
Fri 14. Dec 2018, 08:01
Forum: Pen Computers
Topic: MSP 13 i5 8gb RAM
Replies: 6
Views: 53

Re: MSP 13 i5 8gb RAM

Thank you for you feedback. Please bear in mind that the MobileStudio version you acquired is the lower range model, the second cheapest from the range. You cannot expect it to perform as well as the top range. Being a mobile unit also brings in some other limitations like not being able to upgrade ...
by wacom5
Fri 14. Dec 2018, 07:39
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 35
Views: 20515

Re: Cintiq 27QHD - no display (black screen)

I have the same broblem, my Cintiq 27 QHD is still workin the top ligh is on and the 3 light on the right is on as well the pen still working but my pc don’t show up the tablet and the screen of the Wacom remain black even with a light shining to the screen there is no picture, if any one get fixed...
by wacom5
Thu 13. Dec 2018, 11:20
Forum: Pen Tablets
Topic: Intuos Pro breaking "randomly" during line strokes
Replies: 4
Views: 57

Re: Intuos Pro breaking "randomly" during line strokes

Testing the eraser is always a good way to identify the issue. Looks like the problem is lies with the regular end of the pen. You should contact support and check what can be done to get a replacement pen in case you are still in warranty: https://support.wacom.com/
by wacom5
Thu 13. Dec 2018, 11:17
Forum: Stylus
Topic: Bamboo Ink AES top button bug
Replies: 7
Views: 1171

Re: Bamboo Ink AES top button bug

Not yet.
by wacom5
Wed 12. Dec 2018, 13:58
Forum: Pen Computers
Topic: Using the MSP as a PC screen. Thunderbolt with adapter.
Replies: 56
Views: 3565

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Hi, please insist with customer service. The firmware thing should have been fixed in the meantime so we need to be able to provide you a solution. We were able to help the other forum users as well. You can give me your case reference (CAS-...) if you want.
by wacom5
Wed 12. Dec 2018, 13:55
Forum: Pen Tablets
Topic: Intuos Pro breaking "randomly" during line strokes
Replies: 4
Views: 57

Re: Intuos Pro breaking "randomly" during line strokes

Can you confirm which Windows build?
Are you able to open the driver settings? If not, is there an error message?
So you see the same phenomenon in the same area of the tablet surface or in random areas?
Does the eraser end to the pen do the same?
by wacom5
Wed 12. Dec 2018, 13:52
Forum: Pen Displays
Topic: Wacom 16 pro and dell G5 5587
Replies: 6
Views: 58

Re: Wacom 16 pro and dell G5 5587

I can't tell but I only have seen this issue with this particular Dell computer while using USB-C. Perhaps Dell used a special implementation of USB-C. What happens if you just plug the Cintiq Pro to the computer? Do not connect the power supply and check if you are able to power the Cintiq ON. I wo...
by wacom5
Wed 12. Dec 2018, 13:46
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 35
Views: 20515

Re: Cintiq 27QHD - no display (black screen)

I got my Wacom Cintiq 27QHD Touch in October 2016. The Wacom was use light in all time (It was not use as main display!). I use it only for retouching photos and for drawing simple line illustrations but nevertheless got this black display problem. Pen, buttons, remote and touch works, but display ...

Go to advanced search