Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 418 matches

by wacom5
Thu 14. Feb 2019, 09:24
Forum: Pen Tablets
Topic: Intuos Pro pen loses connection
Replies: 3
Views: 103

Re: Intuos Pro pen loses connection

In that case, please contact our support. We might need to check your tablet - https://support.wacom.com
by wacom5
Thu 14. Feb 2019, 09:22
Forum: Pen Displays
Topic: Simple solution to the click/modifier pen bug
Replies: 3
Views: 40

Re: Simple solution to the click/modifier pen bug

This solution has been known for a long time and this is not a Wacom issue. The issue is between Photoshop and Windows Ink. Recently a few updates have been released by Microsoft that should help with this issue but it is also on Adobe's side to fix their software.
by wacom5
Thu 14. Feb 2019, 09:19
Forum: Pen Computers
Topic: Mobile Studio pro screen lifting up
Replies: 3
Views: 34

Re: Mobile Studio pro screen lifting up

Sounds like the battery is dilating because you keep the device connected to the power supply. We released a firmware last year that should help avoid this. Please back up your data and contact our support as soon as possible - https://support.wacom.com - Your device needs to be repaired.
by wacom5
Thu 14. Feb 2019, 09:17
Forum: Pen Tablets
Topic: Zbrush 4R8 P2 Pressure Sensitivity Bug. It loses Pressure fidelity.
Replies: 10
Views: 1595

Re: Zbrush 4R8 P2 Pressure Sensitivity Bug. It loses Pressure fidelity.

You probably need to install the latest version of Wintab: ⋅ Go to https://www.microsoft.com/en-us/download/details.aspx?id=49497 ⋅ Click on Download ⋅ From the list, select the correct Wintab driver for your system (64 or 32 bits; most used nowadays is 64) ⋅ ...
by wacom5
Thu 14. Feb 2019, 08:45
Forum: Pen Computers
Topic: New driver ruins Clip Studio pen performance
Replies: 25
Views: 1564

Re: New driver ruins Clip Studio pen performance

The driver team also works with Microsoft on other issues but this issue is not related to Windows Ink.
by wacom5
Wed 13. Feb 2019, 09:12
Forum: Pen Computers
Topic: New driver ruins Clip Studio pen performance
Replies: 25
Views: 1564

Re: New driver ruins Clip Studio pen performance

No updates at the moment. All I know is the driver team is working on it with Celsys.
by wacom5
Tue 12. Feb 2019, 10:01
Forum: Pen Displays
Topic: Cintiq 16 FHD color gamut question
Replies: 4
Views: 105

Re: Cintiq 16 FHD color gamut question

The decision to change was made for clarity and well as for easy comparison with other manufacturers. As for fans with the Cintiq 16, you are correct, there are no fans. To be honest, if accurate colour reproduction is something you really need, then you would probably need a device form the Pro line.
by wacom5
Tue 12. Feb 2019, 09:27
Forum: Pen Computers
Topic: Quality of your customer support
Replies: 3
Views: 61

Re: Quality of your customer support

Hi. I am very sorry for this less positive experience. I have passed your feedback along to the customer support team.
by wacom5
Tue 12. Feb 2019, 09:17
Forum: Pen Tablets
Topic: there's no way to set up precision mode to be proportional
Replies: 5
Views: 84

Re: there's no way to set up precision mode to be proportional

Hi. Is there a way I can configure my tablet to only draw in one small area? I want to only draw using the top right portion because it's where my hand rests the easiest. Thank you Hello. Yes, this is possible. From the Wacom Tablet Properties: ⋅ Select your tablet from the Device panel &...
by wacom5
Mon 11. Feb 2019, 13:55
Forum: Pen Tablets
Topic: [Software development] Wacom STU-SDK can't find USB-connected wacom CTL-671.
Replies: 2
Views: 34

Re: [Software development] Wacom STU-SDK can't find USB-connected wacom CTL-671.

Hi. I'm not sure what you are working on but the STU SDK is for STU signature pads - http://signature.wacom.eu/products/signature-pad/ For the One by Wacom (CTL-671) you need to install the Wacom driver - https://www.wacom.com/en-de/support/product-support/drivers If you want to create your own soft...

Go to advanced search