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Search found 1183 matches

by wacom5
Tue 1. Sep 2020, 15:08
Forum: Pen Displays
Topic: Pen not recognized by my IMAC
Replies: 1
Views: 1322

Re: Pen not recognized by my IMAC

Hi, Could be various different things. What is your Wacom device model and Operating System version? First of all make sure you install the Wacom driver properly: Catalina: https://www.wacom.com/support?guideId=015-916 Mojave: https://www.wacom.com/support?guideId=014-001 Then verify the connections...
by wacom5
Tue 1. Sep 2020, 14:56
Forum: Pen Displays
Topic: pen won't draw during extended display
Replies: 3
Views: 1233

Re: pen won't draw during extended display

That is good to read.
by wacom5
Tue 1. Sep 2020, 14:41
Forum: Pen Displays
Topic: Cintiq Pro 24 Pen Delay
Replies: 1
Views: 1013

Re: Cintiq Pro 24 Pen Delay

Hi, What we see in the video you shared is expected. There will always be a delay between the pen input and rendering the strokes. You can slightly improve this by reducing or disabling Brush Stroke Smoothing or checking the steps here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-perf...
by wacom5
Mon 31. Aug 2020, 09:14
Forum: Pen Computers
Topic: MSP16 i7 as a cintiq
Replies: 3
Views: 1561

Re: MSP16 i7 as a cintiq

Please check the specifications of the USB-C port in your Graphics Card and see if DisplayPort 1.2 alternate mode is supported. Also make sure that the USB-C cable is able to support this. Not every USB-C port or cable is able to transmit a video signal. From what you describe Cintiq mode (or Hybrid...
by wacom5
Mon 31. Aug 2020, 09:09
Forum: Pen Displays
Topic: Art Pen hard hit on every strokes (Mac)
Replies: 5
Views: 1516

Re: Art Pen hard hit on every strokes (Mac)

Hi,
Thanks for testing. Please contact our support: https://www.wacom.com/support/contact-support
by wacom5
Mon 31. Aug 2020, 09:06
Forum: Pen Tablets
Topic: CTL-470/K - No device connected
Replies: 5
Views: 1281

Re: CTL-470/K - No device connected

Hi,
Which Operating System and which driver version did you install?
Make sure you install the right driver for your device.
https://www.wacom.com/support/product-support/drivers
by wacom5
Mon 31. Aug 2020, 08:55
Forum: Pen Displays
Topic: pen won't draw during extended display
Replies: 3
Views: 1233

Re: pen won't draw during extended display

Hi,
What operating system are you using?
I suggest you start by calibrating your Wacom device if you haven't already.
See for Windows:https://youtu.be/4yLXRDwlQic and Mac:https://youtu.be/4yLXRDwlQic
by wacom5
Mon 31. Aug 2020, 08:49
Forum: Apps and Services
Topic: Which "WILL" format is output by Inkspace?
Replies: 2
Views: 1861

Re: Which "WILL" format is output by Inkspace?

Hi,
That is a really specific question. I don't know how to help with this. It's probably better that you open a ticket with the Dev team: https://developer.wacom.com/developer-dashboard/support
You will need a Wacom ID account if you don't have one already.
by wacom5
Fri 28. Aug 2020, 15:00
Forum: Pen Tablets
Topic: Intuos comfort plus PB with adobe illustrator
Replies: 4
Views: 1169

Re: Intuos comfort plus PB with adobe illustrator

You might want to consider the Intuos Pro instead: https://www.wacom.com/products/pen-tabl ... intuos-pro
The programmable touch ring will probably suit your needs.
https://www.youtube.com/watch?v=oGKq8CVThmM
by wacom5
Thu 27. Aug 2020, 13:25
Forum: Pen Displays
Topic: Cintiq pro 13 not detecting display
Replies: 3
Views: 923

Re: Cintiq pro 13 not detecting display

I have seen a similar case with a customer located in Europe. I requested the Support team to contact you about this. We will need to ask you some questions and gather some additional data.

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