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Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 561 matches

by wacom5
Fri 26. Apr 2019, 07:10
Forum: Drivers
Topic: Windows 10 - Driver setup issues Cintiq 13
Replies: 6
Views: 137

Re: Cintiq 13 not detected - Windows 10

Please do not use the driver in the CD. That version is too out of date. As for the issue you are reporting is actually: The issue is with the preferences you set up not applying after a certain time correct? When this happens and you try to open the Wacom Tablet Properties, do you see any error mes...
by wacom5
Thu 25. Apr 2019, 14:43
Forum: Pen Tablets
Topic: problem connecting with USB dongle
Replies: 8
Views: 166

Re: problem connecting with USB dongle

There is definitely a hardware issue in that case.
You need to contact the support team - https://support.wacom.com
by wacom5
Thu 25. Apr 2019, 14:42
Forum: Drivers
Topic: Windows 10 - Driver setup issues Cintiq 13
Replies: 6
Views: 137

Re: Pshop brush size

If the driver is not detecting the device, make sure you connected the USB cable directly to your computer and try different ports to be sure. If you are not successful, I would contact the support team - https://support.wacom.com
It's possible that your USB cable is damaged.
by wacom5
Thu 25. Apr 2019, 14:39
Forum: Pen Displays
Topic: input frequency is not supported error message
Replies: 5
Views: 106

Re: input frequency is not supported error message

That's not the solution I was expecting but I am happy that works. Thank you for letting us know.
by wacom5
Thu 25. Apr 2019, 07:41
Forum: Pen Displays
Topic: Cintiq 22HD Can't Reach 100cd/m2
Replies: 1
Views: 47

Re: Cintiq 22HD Can't Reach 100cd/m2

Hello, To clarify, according to my information, the factory brightness spec for Cintiq 22HD is 210cd/m2 typically. The Cintiq 22 LCD is backlit with LED technology which will become dimmer with usage. Seems that your maximum brightness has decayed over 50% which normally indicates that it was alread...
by wacom5
Thu 25. Apr 2019, 07:24
Forum: Pen Tablets
Topic: problem connecting with USB dongle
Replies: 8
Views: 166

Re: problem connecting with USB dongle

Hello, If you move the tablet closer to your computer, do you get a connection? On a side note, turn off other devices that use 2.4GHz radio spectrum or move them further away from your system such as remote controls, Wi-Fi routers, mobile phones, etc. These devices can cause interference and preven...
by wacom5
Wed 24. Apr 2019, 09:04
Forum: Drivers
Topic: Mac - modifier key issues (Shift) being trigger on a LMB with the stylus
Replies: 1
Views: 61

Re: Mac - modifier key issues (Shift) being trigger on a LMB with the stylus

I am getting modifier key issues (Shift) being trigger on a LMB with the stylus after doing this. This is a recent thing. Following the process again doesn't work Sounds like a different issue. I assume you already installed the latest driver correct? Have you performed a clean install? https://www...
by wacom5
Wed 24. Apr 2019, 08:37
Forum: Pen Tablets
Topic: Intuos PRO and PSCC issue
Replies: 3
Views: 82

Re: Intuos PRO and PSCC issue

Then something might be triggering the Shift Key on it's own. Not sure if Hardware or Software. Do you have any ExpressKeys set to trigger the "Shift" modifier? Can you check in the Driver Diagnostics (Open driver settigns, click on "About" and then "Diagnose") check if...
by wacom5
Wed 24. Apr 2019, 08:07
Forum: Pen Displays
Topic: Cintiq 27 Display Toggle
Replies: 2
Views: 75

Re: Cintiq 27 Display Toggle

Hello. In the display Toggle Tab, you should have an option regarding the Active Area. You won't be able to make a selection like you do on Intuos, but you can select to "Use Inset Area". This will map a small area in the center of the Cintiq to allow you to navigate the second display eas...
by wacom5
Wed 24. Apr 2019, 08:05
Forum: Pen Displays
Topic: input frequency is not supported error message
Replies: 5
Views: 106

Re: input frequency is not supported error message

According to your Mac's specifications, the HDMI signal Output is a standard 60Hz which the Cintiq supports for sure. I suspect that the HDMI signal is the issue and most likely this comes from the graphics card that is not outputting the signal correctly. Have you tried the steps in the link I shar...

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