Wacom Forum - Wacom Europe GmbH

Did you contact our support?
https://support.wacom.com

Which Operating system and Driver version are you using?

If you are using Windows,disable Windows Ink from Pen Settings > Mapping > Use Windows Ink.

Which operating system and Wacom driver version are you using?

Can you tell us the model of Cintiq (model number), Operating system and driver installed?

Hi, I just purchased Wacom Cyntiq 13 pro and tried to connect it to my Windows 10 computer. However, the screen on the Wacom says: Display port 3 “no signal” and then goes to power saving mode. I have connected the tablet and my PC with all the cables that came in the original package, except for t...

Have you tried the steps here: https://community.adobe.com/t5/photoshop/photoshop-cc-2018-ignores-tablet-properties/td-p/9459935 Also, check in the driver diagnostics for potential hardware issues: ⋅ Wacom Desktop Center > Support > Diagnostic data If the issue persists, contact our suppor...

Which OS?

I am not sure. If Asus says it's N-Trig they know better, it's their product. The problem you show in the videos could be a hardware issue maybe?
I don't mean to be rude but I am not sure how we can help you further.
The Bamboo Ink should work and support palm rejection, I can tell you that much.

Yes, It's also listed in the Windows Support page: https://support.microsoft.com/en-us/help/17085/windows-8-restore-refresh-reset-pc

Other than checking another adapter / cable, I recommend that you contact our support - https://support.wacom.com