Wacom Customer Support page: https://support.wacom.com/
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Search found 561 matches
- Fri 26. Apr 2019, 07:10
- Forum: Drivers
- Topic: Windows 10 - Driver setup issues Cintiq 13
- Replies: 6
- Views: 137
Re: Cintiq 13 not detected - Windows 10
Please do not use the driver in the CD. That version is too out of date. As for the issue you are reporting is actually: The issue is with the preferences you set up not applying after a certain time correct? When this happens and you try to open the Wacom Tablet Properties, do you see any error mes...
- Thu 25. Apr 2019, 14:43
- Forum: Pen Tablets
- Topic: problem connecting with USB dongle
- Replies: 8
- Views: 166
Re: problem connecting with USB dongle
There is definitely a hardware issue in that case.
You need to contact the support team - https://support.wacom.com
You need to contact the support team - https://support.wacom.com
- Thu 25. Apr 2019, 14:42
- Forum: Drivers
- Topic: Windows 10 - Driver setup issues Cintiq 13
- Replies: 6
- Views: 137
Re: Pshop brush size
If the driver is not detecting the device, make sure you connected the USB cable directly to your computer and try different ports to be sure. If you are not successful, I would contact the support team - https://support.wacom.com
It's possible that your USB cable is damaged.
It's possible that your USB cable is damaged.
- Thu 25. Apr 2019, 14:39
- Forum: Pen Displays
- Topic: input frequency is not supported error message
- Replies: 5
- Views: 106
Re: input frequency is not supported error message
That's not the solution I was expecting but I am happy that works. Thank you for letting us know.
- Thu 25. Apr 2019, 07:41
- Forum: Pen Displays
- Topic: Cintiq 22HD Can't Reach 100cd/m2
- Replies: 1
- Views: 47
Re: Cintiq 22HD Can't Reach 100cd/m2
Hello, To clarify, according to my information, the factory brightness spec for Cintiq 22HD is 210cd/m2 typically. The Cintiq 22 LCD is backlit with LED technology which will become dimmer with usage. Seems that your maximum brightness has decayed over 50% which normally indicates that it was alread...
- Thu 25. Apr 2019, 07:24
- Forum: Pen Tablets
- Topic: problem connecting with USB dongle
- Replies: 8
- Views: 166
Re: problem connecting with USB dongle
Hello, If you move the tablet closer to your computer, do you get a connection? On a side note, turn off other devices that use 2.4GHz radio spectrum or move them further away from your system such as remote controls, Wi-Fi routers, mobile phones, etc. These devices can cause interference and preven...
- Wed 24. Apr 2019, 09:04
- Forum: Drivers
- Topic: Mac - modifier key issues (Shift) being trigger on a LMB with the stylus
- Replies: 1
- Views: 61
Re: Mac - modifier key issues (Shift) being trigger on a LMB with the stylus
I am getting modifier key issues (Shift) being trigger on a LMB with the stylus after doing this. This is a recent thing. Following the process again doesn't work Sounds like a different issue. I assume you already installed the latest driver correct? Have you performed a clean install? https://www...
- Wed 24. Apr 2019, 08:37
- Forum: Pen Tablets
- Topic: Intuos PRO and PSCC issue
- Replies: 3
- Views: 82
Re: Intuos PRO and PSCC issue
Then something might be triggering the Shift Key on it's own. Not sure if Hardware or Software. Do you have any ExpressKeys set to trigger the "Shift" modifier? Can you check in the Driver Diagnostics (Open driver settigns, click on "About" and then "Diagnose") check if...
- Wed 24. Apr 2019, 08:07
- Forum: Pen Displays
- Topic: Cintiq 27 Display Toggle
- Replies: 2
- Views: 75
Re: Cintiq 27 Display Toggle
Hello. In the display Toggle Tab, you should have an option regarding the Active Area. You won't be able to make a selection like you do on Intuos, but you can select to "Use Inset Area". This will map a small area in the center of the Cintiq to allow you to navigate the second display eas...
- Wed 24. Apr 2019, 08:05
- Forum: Pen Displays
- Topic: input frequency is not supported error message
- Replies: 5
- Views: 106
Re: input frequency is not supported error message
According to your Mac's specifications, the HDMI signal Output is a standard 60Hz which the Cintiq supports for sure. I suspect that the HDMI signal is the issue and most likely this comes from the graphics card that is not outputting the signal correctly. Have you tried the steps in the link I shar...