Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 242 matches

by wacom5
Tue 11. Dec 2018, 10:50
Forum: Pen Tablets
Topic: Which tablet will allow paper + live results on monitor?
Replies: 4
Views: 71

Re: Which tablet will allow paper + live results on monitor?

It will only work with Inkspace and live mode, but you can later export the files in any of the most used formats like .png and .svg.
No other apps offer support for the Intous Pro Paper mode.
by wacom5
Tue 11. Dec 2018, 10:40
Forum: Pen Displays
Topic: Express button toggle for windows ink?
Replies: 3
Views: 52

Re: Express button toggle for windows ink?

Microsoft used Wacom Penabled technology in the 2 first Surface generations, like other manufacturers like Lenovo and Toshiba. On Surface 3rd gen they acquired N-Trig and made it their own technology. You can read more here: https://en.wikipedia.org/wiki/Surface_Pen I was merely responding to your r...
by wacom5
Tue 11. Dec 2018, 10:17
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 35
Views: 20515

Re: Cintiq 27QHD - no display (black screen)

I got my Wacom Cintiq 27QHD in August 2015. The Wacom has had very light use in this time, but has suddenly developed a major fault. I went to use my computer a couple of weeks ago, and the Wacom had a flickering unstable image. After re-seating the AV cables the image stabilised for a short period...
by wacom5
Mon 10. Dec 2018, 09:15
Forum: Pen Displays
Topic: Grip Pen vs Pro Pen 2
Replies: 6
Views: 171

Re: Grip Pen vs Pro Pen 2

Thank you for these tests and for you feedback. I will share this with the team.
by wacom5
Mon 10. Dec 2018, 09:11
Forum: Pen Displays
Topic: Express button toggle for windows ink?
Replies: 3
Views: 52

Re: Express button toggle for windows ink?

I'm not sure that is such a great idea. Windows Ink should not be treated as toggle. Advanced users should know what it does and turn it off only if it is really needed to do so. You should only need to turn it off once and let it stay like that. Most of the users will never have issues with Windows...
by wacom5
Mon 10. Dec 2018, 08:37
Forum: Pen Displays
Topic: Cintiq Pro 24 "Low Battery" warning?
Replies: 4
Views: 134

Re: Cintiq Pro 24 "Low Battery" warning?

This can be an problem with the reading the drive is getting from the battery status. Normally it's an temporary intermittent issue and very hard to reproduce. I haven't been able to do it myself. One thing you can try is resetting the remote by opening the back cover of the remote and pressing the ...
by wacom5
Mon 10. Dec 2018, 08:21
Forum: Pen Displays
Topic: Adobe Illustrator settings reappearing
Replies: 6
Views: 46

Re: Adobe Illustrator settings reappearing

Is this under Windows or Mac? Which OS version?
Which Wacom driver version?
Can you show us how replicate this? How are you building the settings for the App?
by wacom5
Mon 10. Dec 2018, 08:12
Forum: Pen Tablets
Topic: Which tablet will allow paper + live results on monitor?
Replies: 4
Views: 71

Re: Which tablet will allow paper + live results on monitor?

Yes, the Intuos Pro Paper bundle is the most indicated for you.
All you need to do then, is Install the Inkspace App and you will be able to use the feature called "Live Mode": https://www.youtube.com/watch?v=I81M5E4X1Ww
by wacom5
Mon 10. Dec 2018, 07:23
Forum: Pen Displays
Topic: Cintiq Pro 32 driver crashes
Replies: 10
Views: 280

Re: Cintiq Pro 32 driver crashes

PGross1 wrote:New driver fixed it!

That is correct. Please install the latest version to fix this issue.
by wacom5
Fri 7. Dec 2018, 09:38
Forum: Pen Computers
Topic: Connecting Companion 2 to Macbook Pro
Replies: 3
Views: 119

Re: Connecting Companion 2 to Macbook Pro

Hi. You should start by installing the latest driver on your Mac. Driver 6.3.15-3 is not supported in 10.13.6. If you haven't already, make sure you install the Hybrid Utility update: https://www.wacom.com/en-de/support/product-support/other?pid=undefined For cables, I haven't tested yet so I can't ...

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