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Search found 1274 matches

by wacom5
Wed 30. Dec 2020, 15:33
Forum: Pen Tablets
Topic: How to find a pair with wireless module?
Replies: 1
Views: 954

Re: How to find a pair with wireless module?

This is not possible. The only way to find pairs is doing it the hard way and testing them one by one. Once you find a pair is better to tag them with numbers or colors. This is how we did it in the office in the past.
by wacom5
Wed 30. Dec 2020, 15:22
Forum: Pen Displays
Topic: Pro 16 loses calibration on wake from sleep (MacOS)
Replies: 3
Views: 1505

Re: Pro 16 loses calibration on wake from sleep (MacOS)

Try adding the driver to your Login Items. It might help but as I mentioned before, something in your system is preventing the driver from starting properly.
by wacom5
Wed 30. Dec 2020, 15:13
Forum: Pen Displays
Topic: Cintiq 16 - Way to make it display another screen??
Replies: 1
Views: 100

Re: Cintiq 16 - Way to make it display another screen??

Hi,
This needs to be setup on the OS settings. For Windows, you can press the "Windows" key + "P" to switch from Duplicate to Extended mode.
On Mac, see here: https://support.apple.com/en-us/HT202351
by wacom5
Wed 30. Dec 2020, 15:10
Forum: Pen Displays
Topic: a swarm of dead pixels?
Replies: 1
Views: 94

Re: a swarm of dead pixels?

Hi,
Please insist on contacting the Customer Support team. You cannot solve this by your own.
by wacom5
Tue 15. Dec 2020, 15:22
Forum: Drivers
Topic: Big Issues for Drivers after 6.3.37-3
Replies: 3
Views: 1415

Re: Big Issues for Drivers after 6.3.37-3

1- if this is software related (which it looks like it is) it makes no difference what your warranty is. This is only relevant in case there is a hardware issue and your device needs to be repaired.
2- We support both Languages so you are free to choose which ever you prefer.
by wacom5
Tue 15. Dec 2020, 15:19
Forum: Pen Computers
Topic: Cintiq companion 2 as 2nd monitor issue
Replies: 4
Views: 578

Re: Cintiq companion 2 as 2nd monitor issue

The Cintiq Companion 2 is not able to output 4k @ 60Hz (limited by the processor) so you can get the 30Hz option.
by wacom5
Tue 15. Dec 2020, 14:15
Forum: Pen Computers
Topic: Cintiq companion 2 as 2nd monitor issue
Replies: 4
Views: 578

Re: Cintiq companion 2 as 2nd monitor issue

Adding a second display will not reduce the lag. Screen recording can be very taxing for your system and adding an extra display will only consume more resources. For starters, make sure your system has the latest drivers installed. My recommendation: look for a screen recording software that has lo...
by wacom5
Tue 15. Dec 2020, 14:06
Forum: Pen Computers
Topic: Wacom Link only works after reinstalling the drivers
Replies: 4
Views: 1299

Re: Wacom Link only works after reinstalling the drivers

Please check if both Windows installations are up to date, just in case. In my testing, The MSP will immediately trigger Hybrid mode (Desktop Mode) once a video signal is received via the Wacom Link. It is strange to me that you would need to reinstall the driver for this to work...
by wacom5
Mon 14. Dec 2020, 12:27
Forum: Pen Computers
Topic: Wacom Link only works after reinstalling the drivers
Replies: 4
Views: 1299

Re: Wacom Link only works after reinstalling the drivers

Are you reinstalling the driver in the host computer or on the MobileStudio Pro?
Have you checked if simply restarting the driver from the Wacom Desktop Center will also solve the problem?

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