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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

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Search found 1099 matches

by wacom5
Tue 16. Jun 2020, 08:31
Forum: Pen Computers
Topic: Cintiq companion 2 display, active area is limited when using pen
Replies: 1
Views: 208

Re: Cintiq companion 2 display, active area is limited when using pen

Pretty sure that is a hardware issue with the Pen sensor. You need to contact support - https://www.wacom.com/support/contact-support
by wacom5
Tue 16. Jun 2020, 08:26
Forum: Pen Displays
Topic: Wacom Link Plus
Replies: 4
Views: 400

Re: Wacom Link Plus

Many thanks for replying. When you say 'check the graphics card to see whats supported', do you mean that I should check to see if it supports 4K output? Yes if I installed a USBc PCI card would that work or do the USBc outputs need to be part of a graphics card? I don't know. Not every USB-C port ...
by wacom5
Tue 16. Jun 2020, 08:21
Forum: Pen Displays
Topic: Cintiq Pro 32 no longer working as tablet
Replies: 1
Views: 197

Re: Cintiq Pro 32 no longer working as tablet

Hi, Please check your USB connection and replace the USB cable if necessary. If possible also cross check the Cintiq with a different computer. As for the files that are missing when you follow the steps in that Catalina article, please look in Applications/Wacom Tablet/.Tablet then press GO. You ma...
by wacom5
Tue 16. Jun 2020, 07:30
Forum: Pen Displays
Topic: Wacom Link Plus
Replies: 4
Views: 400

Re: Wacom Link Plus

The Wacom Link Plus will support 4k @ 60 Hz via DisplayPort. You need to check your GFX card output to see what is supported as well.
by wacom5
Tue 16. Jun 2020, 07:16
Forum: Drivers
Topic: Any type of configuration does not launch (expresskeys; touch; pen;)
Replies: 3
Views: 289

Re: Any type of configuration does not launch (expresskeys; touch; pen;)

Hello, Can you clarify which Operating System, Driver version and device you are using? Is there an error message you can see? From the Wacom Desktop Center, select "Support" then "Driver check" and follow the prompted steps to see if there is an issue with the driver. Also, make...
by wacom5
Mon 15. Jun 2020, 07:27
Forum: Pen Displays
Topic: Cintiq Pro 13HD No Signal
Replies: 4
Views: 5415

Re: Cintiq Pro 13HD No Signal

The problems are not necessarily related. There are too many variables in such cases. Make sure everything is properly connected and check with your support representatives. They can help you.
by wacom5
Mon 15. Jun 2020, 07:23
Forum: Pen Tablets
Topic: Have to click twice to switch screen
Replies: 10
Views: 4875

Re: Have to click twice to switch screen

No solution yet. I didn't receive a reply and we don't expect to. We submit several feedback entries a day which get processed by another team.
by wacom5
Mon 15. Jun 2020, 07:21
Forum: Pen Displays
Topic: [Mac][Catalina] Wacom Color Manager Software
Replies: 13
Views: 2564

Re: [Mac][Catalina] Wacom Color Manager Software

The team is still checking what can be done.
by wacom5
Mon 15. Jun 2020, 07:14
Forum: Drivers
Topic: Pan/Scroll Cursor stuck. Mouse not moving until release.
Replies: 93
Views: 38546

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Finally i managed to login as confirmation email absent for about an year, maybe. No, it is not OK. There is a problem when scrolling in Gogle tables or just Excel. With the old driver you just scroll and page is moving up and down. With the new driver with Pan/Scroll (legacy) enabled there is a se...

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