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If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 561 matches

by wacom5
Wed 24. Apr 2019, 07:44
Forum: Pen Tablets
Topic: Intuos PRO and PSCC issue
Replies: 3
Views: 82

Re: Intuos PRO and PSCC issue

Hello and welcome.

The way you describe the issue seems like you are having issues with Windows Ink. Have you tried the steps here: https://forums.adobe.com/thread/2398372 ?
by wacom5
Tue 23. Apr 2019, 08:07
Forum: Drivers
Topic: Touch not working correctly after Driver 6.3.33-5 update for Mac
Replies: 4
Views: 918

Re: Touch not working correctly after Driver 6.3.33-5 update for Mac

Thanks this issue fixed it. The question is this a workaround or are you putting it in the next driver release. This issue seems to only affect a reduced number of users and as far as we can see, is because the permission certificate form the previous driver installation is not extended to the upda...
by wacom5
Tue 23. Apr 2019, 08:03
Forum: Drivers
Topic: Windows 10 - Driver setup issues Cintiq 13
Replies: 6
Views: 138

Re: Pshop brush size

Hi,
Seems that you are having issues with Windows Ink. Please make sure Windows is fully up to date and that you install the latest version of the Wacom driver. Then, please try the steps here: https://forums.adobe.com/thread/2398372
by wacom5
Tue 23. Apr 2019, 07:59
Forum: Pen Displays
Topic: input frequency is not supported error message
Replies: 5
Views: 106

Re: input frequency is not supported error message

Hello. I have not seen this message before. To clarify, is this message is coming from the Cintiq Pro 24 (same as "No Input Signal" when you power the device without any video cable attached)? Do you see the same error message when using USB-C or Mini DisplayPort? Have you checked the step...
by wacom5
Thu 18. Apr 2019, 09:12
Forum: Pen Displays
Topic: Use eraser on Cintiq Pro 16 to "Display Toggle" ?
Replies: 6
Views: 267

Re: Use eraser on Cintiq Pro 16 to "Display Toggle" ?

The problem with using the side buttons on the pen is that those are used for 3d navigation in Maya/zbrush. So it makes the whole tablet pretty much useless unless you buy the remote. Ideally, you'd have right and middle click on the pen side buttons, eraser as toggle, or a keyboard shortcut for to...
by wacom5
Wed 17. Apr 2019, 12:37
Forum: Drivers
Topic: Windows Ink workaround causes lag
Replies: 1
Views: 95

Re: Windows Ink workaround causes lag

I haven't seen this yet but I would start by updating the Graphics Card driver and checking the steps here:
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
by wacom5
Tue 16. Apr 2019, 07:41
Forum: Drivers
Topic: Pan/Scroll Cursor stuck. Mouse not moving until release.
Replies: 51
Views: 6790

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

We already made some Quality of Life updates in the last driver. I don't think we will be able to make any new update soon. I explained earlier why the cursor should remain stuck: As for why the cursor needs to remain stuck, it's because it would create more issues if it was moving. The scroll event...
by wacom5
Tue 16. Apr 2019, 07:29
Forum: Stylus
Topic: Bamboo INK - stuck toggled windows key
Replies: 11
Views: 2466

Re: Bamboo INK - stuck toggled windows key

The issue is being investigated.
by wacom5
Tue 16. Apr 2019, 07:03
Forum: Drivers
Topic: Wacom_touchuser.exe crash on Win 10
Replies: 19
Views: 1569

Re: Wacom Touch User driver suddenly gets all RAM and leads to system crash

From about 2 years I have rare but repeated issue with Wacom Touch User process: once per few weeks it suddenly allocates non limit amount of RAM, which leads to crashing display driver and subsequently to system crash, from which can be restored only by hard reset loosing all unsaved work. If I sp...
by wacom5
Tue 16. Apr 2019, 06:55
Forum: Pen Computers
Topic: MSP 16 i7 BIOS no USB boot option?? (insydeh20 5.0) please help
Replies: 7
Views: 5938

Re: MSP 16 i7 BIOS no USB boot option?? (insydeh20 5.0) please help

This doesn't seems like an issue coming from the MSP but form the USB drive. https://www.google.com/search?q=Windows+cannot+open+the+required+file+D%3A%5CSources%5CInstall.wim&rlz=1C1GCEU_enDE820DE820&oq=Windows+cannot+open+the+required+file+D%3A%5CSources%5CInstall.wim&aqs=chrome..69i57...

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