Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
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Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 418 matches

by wacom5
Thu 7. Feb 2019, 13:26
Forum: Pen Displays
Topic: Light Bleed on Cintiq 27qhd
Replies: 4
Views: 1770

Re: Light Bleed on Cintiq 27qhd

companion2capetown wrote:I have the same issue. 24 Pro, brand new....

https://drive.google.com/file/d/1629h9mTC8449ZJjJR0YE6lnb0Fk1Chht/view?usp=sharing


Hi. Please check this with customer support - https://support.wacom.com
by wacom5
Thu 7. Feb 2019, 13:22
Forum: Pen Displays
Topic: wacom 32 display - discoloration / yellow patches
Replies: 2
Views: 66

Re: wacom 32 display - discoloration / yellow patches

Hi. Can you please clarify which Operating System you are using? Which connection are using? HDMI, mDP or USB-C? Do you have the same issue if you try a different connection? If after trying a different connection the issue persists, please contact our customer support - https://support.wacom.com
by wacom5
Thu 7. Feb 2019, 08:45
Forum: Pen Computers
Topic: Right click hover, stopped opening menu
Replies: 8
Views: 121

Re: Right click hover, stopped opening menu

I do have the pen set up properly in the Wacom tablet properties box for the program I am using and the pen is set to right click for it. This is what I meant. So you can confirm that Turbocad and Vectric Aspire have the correct pen settings for right-click? What if you change the setting from Hove...
by wacom5
Thu 7. Feb 2019, 08:15
Forum: Pen Computers
Topic: MSP16 Photoshop Lag: Wrong Graphic Processor beeing used!
Replies: 1
Views: 46

Re: MSP16 Photoshop Lag: Wrong Graphic Processor beeing used!

Hi. Photoshop should be able to use the Nvidia card by default. You can also change this through the Nvidia Control Panel advanced settings. I recommemend that you take a look at this article. Specially item number 7. https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
by wacom5
Thu 7. Feb 2019, 08:05
Forum: Pen Tablets
Topic: How to use ...
Replies: 1
Views: 39

Re: How to use ...

Hello. To change the orientation of the tablet, you need to change the code a bit. Please follow these steps: ⋅ Open the Wacom Desktop Center and make a backup of the settings, under the name OneByWacom.wacomprefs ⋅ Save it in your desktop ⋅ Open a text editing program ...
by wacom5
Wed 6. Feb 2019, 09:23
Forum: Pen Tablets
Topic: Intuos Pro Draws straight line at the beginning of all curves
Replies: 3
Views: 56

Re: Intuos Pro Draws straight line at the beginning of all curves

First time I see this issue on Mac. Does it happen only with Photoshop or other software? Your lines don't seem to be pressure sensitive either so it may be related to this? Seems to be a software issue. Have you done the steps here - https://www.wacom.com/en-de/support?guideTitle=Why-is-pen-pressur...
by wacom5
Wed 6. Feb 2019, 08:06
Forum: Pen Displays
Topic: Can't access the display option panel on my cintiq 27
Replies: 3
Views: 66

Re: Can't access the display option panel on my cintiq 27

I'm afraid that is not possible for this device.
by wacom5
Wed 6. Feb 2019, 07:57
Forum: Pen Displays
Topic: Cintiq ProHD 13 Touch Infrequently Responsive After Pen Use
Replies: 3
Views: 60

Re: Cintiq ProHD 13 Touch Infrequently Responsive After Pen Use

Thank you for the details and for further testing with a different pen and the eraser.
We cannot exclude an hardware issue with the tablet pen sensor.
I recommend that you contact the Customer Support Team for further investigation - https://support.wacom.com
by wacom5
Wed 6. Feb 2019, 07:52
Forum: Pen Computers
Topic: Right click hover, stopped opening menu
Replies: 8
Views: 121

Re: Right click hover, stopped opening menu

What does is do instead? Does it react in anyway with Pan/Scroll or something else? Did you check if the driver is automatically importing settings for the software and changing the pen functions? Please check the driver and make sure that right click is the assigned function for that software. We a...
by wacom5
Tue 5. Feb 2019, 09:36
Forum: Pen Computers
Topic: Right click hover, stopped opening menu
Replies: 8
Views: 121

Re: Right click hover, stopped opening menu

Hi.
I was only able to test this with Painter Essentials and it seems to work fine for me. I am using the latest Wacom Driver - 6.3.32-4
Which driver version do you have installed? Are you sure you are triggering right click correctly?

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