Customer Support: https://support.wacom.com/

DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 105 matches

by wacom5
Tue 9. Oct 2018, 13:43
Forum: Pen Tablets
Topic: Windows 10 1809 does not work with Intuos Pro L 2017 driver 6.3.31-4
Replies: 3
Views: 91

Re: Windows 10 1809 does not work with Intuos Pro L 2017 driver 6.3.31-4

I cannot update to that version to try and replicate the issue. Microsoft has halted the update: https://support.microsoft.com/en-us/hel ... te-history

Are you able to roll-back?
by wacom5
Tue 9. Oct 2018, 07:19
Forum: Pen Computers
Topic: Cintiq Companion 2 Display Issues
Replies: 6
Views: 69

Re: Cintiq Companion 2 Display Issues

I understand. Seems that there is some confusion in the communication. I will forward this feedback to the team as Wacom can definitely improve here. As you can see in the contact page, there is a English number for UK customers and a English number for all others. These two lines are operated in Eu...
by wacom5
Mon 8. Oct 2018, 14:40
Forum: Pen Displays
Topic: Wacom Cintiq Pro 24, suggestion for improvement
Replies: 2
Views: 164

Re: Wacom Cintiq Pro 24, suggestion for improvement

Hi, I just received my Wacom Cintiq Pro 24. While first I want to say that the tablets drawing experience is absolutely amazing! The only thing bothering me is that the fan starts running after 10-15 mins of usage. It's not extremely loud, but still annoying for people using the tablet all day long...
by wacom5
Mon 8. Oct 2018, 14:37
Forum: Pen Displays
Topic: Cintiq 13HD - Touch problems with Wndows 10
Replies: 4
Views: 73

Re: Cintiq 13HD - Touch problems with Wndows 10

Did the suggestion above work? Touch input is managed by Windows so perhaps something has changed in your setup recently?
by wacom5
Mon 8. Oct 2018, 14:24
Forum: Pen Computers
Topic: Cintiq Companion 2 Display Issues
Replies: 6
Views: 69

Re: Cintiq Companion 2 Display Issues

You can also reach out to the team via Chat, or call the Other lines number for English phone support: +44 207 949 0392.
by wacom5
Mon 8. Oct 2018, 14:22
Forum: Pen Tablets
Topic: Pen is not responding and lagging
Replies: 7
Views: 138

Re: Pen is not responding and lagging

Does the issue also happen with the eraser end of the grip pen or with the original pen?
If the issue is coming from the pen, then you need to replace it.

Still not sure which tablet you have and which operating system you have. I would need more information.
by wacom5
Mon 8. Oct 2018, 07:52
Forum: Pen Tablets
Topic: I'm having this glitch with my brand new Wacom Intuos Pro
Replies: 1
Views: 54

Re: I'm having this glitch with my brand new Wacom Intuos Pro

Which Operating System and which software is this? Does it happen with other drawing software?
by wacom5
Mon 8. Oct 2018, 07:49
Forum: Pen Tablets
Topic: intuos pro M
Replies: 1
Views: 49

Re: intuos pro M

Disabling Hold to right click (the solution in the first video) works the same since Windows 7. It has not changed.
If this is not working for you, please clarify which version of Windows you have and which steps you tried.
by wacom5
Mon 8. Oct 2018, 07:46
Forum: Pen Computers
Topic: Cintiq Companion 2 Display Issues
Replies: 6
Views: 69

Re: Cintiq Companion 2 Display Issues

I would contact the Support Team again and check what they can do to help.
by wacom5
Mon 8. Oct 2018, 07:43
Forum: Pen Displays
Topic: Cintiq 13HD - Touch problems with Wndows 10
Replies: 4
Views: 73

Re: Cintiq 13HD - Touch problems with Wndows 10

Either you make the Cintiq the main display, or you configure touch in Windows.
Open the Control Panel > Tablet PC Settings > Configure

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