Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 242 matches

by wacom5
Mon 3. Dec 2018, 09:59
Forum: Pen Displays
Topic: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag
Replies: 10
Views: 3539

Re: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag

Have you tried connecting the Cintiq through the Wacom Link and the standard USB-A cable? Have you tried a different USB-C to USB-C cable? you can test with the short USB-C cable included in the box to cross check.
by wacom5
Mon 3. Dec 2018, 09:54
Forum: Pen Tablets
Topic: PTH 660 Wacom Intuos Pro not working in windows 7 64bit
Replies: 3
Views: 144

Re: PTH 660 Wacom Intuos Pro not working in windows 7 64bit

Many people face this issue No Device Connected. It happens the time when your system is unable to identify and find your Wacom tablet. It is a frequently happening error among Wacom users when they try to interconnect their tablet to their system. Here are some methods to fix this error but in cas...
by wacom5
Mon 3. Dec 2018, 09:45
Forum: Pen Tablets
Topic: Intuos 3
Replies: 1
Views: 31

Re: Intuos 3

Which Operating System are you using? Which driver version did you install?
The Intuos 3 is a legacy and no longer supported by Wacom officially.
by wacom5
Mon 3. Dec 2018, 09:43
Forum: Pen Tablets
Topic: Intuos Mapping Issues
Replies: 1
Views: 26

Re: Intuos Mapping Issues

From what you describe this is not a mapping issue but the tablet is simply not detecting the pen on the right area of the tablet. Looks as if you have a problem with the tablet pen sensor. Please contact support for further assistance: https://support.wacom.com
by wacom5
Mon 3. Dec 2018, 09:40
Forum: Pen Tablets
Topic: Touch not working (Mac OSX)
Replies: 3
Views: 77

Re: Touch not working (Mac OSX)

I have a Wacom Intuos Pro which was working fine - pen & touch all worked. I updated my Mac to OSX 10.14 and the touch gestures all stopped working (pen still works). I tried updating my drivers to the latest ones on Wacom's website, uninstalled & reinstalled the software but I cannot get i...
by wacom5
Fri 30. Nov 2018, 13:01
Forum: Pen Displays
Topic: Problem with Screen of Cintiq 16.. flickering horizontal line.
Replies: 1
Views: 77

Re: Problem with Screen of Cintiq 16.. flickering horizontal line.

You should cross check all the cables and try with a different computer. It's extremely unlikely that you would see this in the exact same area with two different devices. If you are not able to find the source of the issue, please contact our support: https://support.wacom.com/
by wacom5
Fri 30. Nov 2018, 12:50
Forum: Stylus
Topic: Bamoboo Ink + Dell Venue 5855 Pro waviness problem
Replies: 4
Views: 130

Re: Bamoboo Ink + Dell Venue 5855 Pro waviness problem

Please check which Protocol is being used by the Dell Hardware and make sure the Bamboo Ink is correctly setup. We know the 5055 is compatible and uses the AES protocol but I don't know about the 5855 version which you own. Please check here for more details: https://www.wacom.com/en-de/getting-star...
by wacom5
Thu 29. Nov 2018, 08:24
Forum: Pen Displays
Topic: Cintiq 24 Pro Fan Noise
Replies: 23
Views: 4664

Re: Cintiq 24 Pro Fan Noise

by wacom5
Thu 29. Nov 2018, 07:42
Forum: Pen Tablets
Topic: Intuos "a supported tablet was not found"
Replies: 6
Views: 1137

Re: Intuos "a supported tablet was not found"

Which Widows version, driver version and Intuos version do you have? What is the error message you see when you open the Wacom Tablet Settings? Do you see a solid LED when you connect the tablet to your computer?

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