Customer Support: https://support.wacom.com/

DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 105 matches

by wacom5
Fri 5. Oct 2018, 14:24
Forum: Pen Tablets
Topic: Pen is not responding and lagging
Replies: 7
Views: 138

Re: Pen is not responding and lagging

Which tablet do you have and which pen did you buy? If your old pen works fine then the tablet and the driver are fine. The issue is only the new pen.
by wacom5
Fri 5. Oct 2018, 14:22
Forum: Pen Displays
Topic: Mojave changed my issues, but they are still there!
Replies: 1
Views: 75

Re: Mojave changed my issues, but they are still there!

Your post is a little confusing but from what I understand, the issues might not be related to the driver but to the USB connection. If you are in contact with the support team, I assume they already asked you to try a different USB cable (from the Cintiq to your computer). Since you also mentioned ...
by wacom5
Fri 5. Oct 2018, 06:56
Forum: Pen Displays
Topic: Cintiq Pro 16 cursor problem
Replies: 1
Views: 57

Re: Cintiq Pro 16 cursor problem

I'm afraid that the pen sensor of your Cintiq Pro 16 has a dead scan line. The device will need to be repaired or exchanged. You should contact our support here.
by wacom5
Thu 4. Oct 2018, 08:55
Forum: Pen Computers
Topic: New driver ruins Clip Studio pen performance
Replies: 9
Views: 298

Re: New driver ruins Clip Studio pen performance

Thank you for letting us know. I checked my settings and with both settings my lines were still normal. Are you sure your Windows is fully up to date?
by wacom5
Thu 4. Oct 2018, 08:32
Forum: Pen Computers
Topic: Companion 2 How to turn off touch for specific program
Replies: 2
Views: 138

Re: Companion 2 How to turn off touch for specific program

You can't disable touch for only specific tasks. Touch is either ON or OFF and this is actually managed by Windows. What you can do is enable or disable certain gestures for specific applications. In any case, it sounds as if palm rejection is not working properly with your software. If you have the...
by wacom5
Thu 4. Oct 2018, 08:23
Forum: Pen Tablets
Topic: Intous Pro 2017 (PTH-660) Bluetooth lag
Replies: 16
Views: 7827

Re: Intous Pro 2017 (PTH-660) Bluetooth lag

Unfortunately, there are many reasons why you may experience lag. I also use a PTH-660 for daily work and I can use Bluetooth without lag. My desk is fairly clear as I have no other devices that can cause inference nearby and I have Touch disabled as I don't use it. Check for the tips here as well -...
by wacom5
Thu 4. Oct 2018, 08:14
Forum: Pen Computers
Topic: Pan/Scroll Cursor stuck. Mouse not moving until release.
Replies: 11
Views: 796

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

We don't recommend installing previous driver versions as other issues that have now been fixed are present. Your feedback has been forwarded to the team.
by wacom5
Tue 2. Oct 2018, 08:38
Forum: Stylus
Topic: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15
Replies: 7
Views: 98

Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15

Interesting. I will check this with out team. Have you reached out to Lenovo about this? Did they have any idea about what could cause this?
by wacom5
Tue 2. Oct 2018, 08:32
Forum: Pen Tablets
Topic: Erratic Pen Pressure
Replies: 5
Views: 91

Re: Erratic Pen Pressure

Doesn't seems to be the firmware of the tablet (the pen has no firmware). As you seen in your video, the pressure indicator is consistent with the pressure you apply. The issue seems to be between in Windows Ink. Have you tried rolling the driver back to a previous version?
by wacom5
Tue 2. Oct 2018, 08:24
Forum: Pen Displays
Topic: Cintiq Pro 13" - Computer Connection Issues
Replies: 1
Views: 80

Re: Cintiq Pro 13" - Computer Connection Issues

First think that you need to be aware is that the Wacom driver has no influence of the video signal. You should be able to get an image on the display even if you don't install the driver. The driver will manage the Pen and Touch input data which is transmitter via USB-A. This means that this compon...

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