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Product Registration:
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Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 418 matches

by wacom5
Tue 5. Feb 2019, 09:01
Forum: Pen Tablets
Topic: Intuos Pro Draws straight line at the beginning of all curves
Replies: 3
Views: 56

Re: Intuos Pro Draws straight line at the beginning of all curves

Hi Dave.

Not sure if I understand the issue but this seems like a PS issue more than anything. Can you please confirm which OS version you are using and which version of PS?

Is your issue similar to this one - https://forums.adobe.com/thread/2284491 ?
by wacom5
Tue 5. Feb 2019, 08:58
Forum: Pen Tablets
Topic: Google Chrome Custom settings not working
Replies: 9
Views: 188

Re: Google Chrome Custom settings not working

The driver team has tested this and found that the issue is that Chrome is reporting itself as having a different identifier than it’s running executable name. In testing, all these versions ran as Chrome.exe but they each reported themselves differently: Chrome (no user profile): Chrome Chrome (use...
by wacom5
Tue 5. Feb 2019, 08:51
Forum: Pen Displays
Topic: Wacom Cintiq Pro 16 -Palm rejection?
Replies: 2
Views: 49

Re: Wacom Cintiq Pro 16 -Palm rejection?

Hello. Most of the issues with Palm Rejection were introduced with a Windows update. It was easily resolved by turning palm rejection on through Windows Ink - https://www.addictivetips.com/windows-tips/enable-palm-rejection-on-windows-10-touch-screen/ I have seen any consistent reports of this issue...
by wacom5
Tue 5. Feb 2019, 08:42
Forum: Pen Tablets
Topic: Wacom Bamboo: not connecting wirelessly, no pressure sensitivity
Replies: 1
Views: 23

Re: Wacom Bamboo: not connecting wirelessly, no pressure sensitivity

Hello. The CTH-470 is not supported under driver 6.3.xx. You need to install the correct driver. However, before you do, please do a clean uninstall according to the steps here: https://www.wacom.com/en-de/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-driver-on-Windows-fo...
by wacom5
Tue 5. Feb 2019, 08:35
Forum: Pen Displays
Topic: Can't access the display option panel on my cintiq 27
Replies: 3
Views: 66

Re: Can't access the display option panel on my cintiq 27

Bonjour.
This can be an issue with the firmware. You should contact our French support - https://www.wacom.com/fr-fr/contact
They can surely help you.
by wacom5
Mon 4. Feb 2019, 10:52
Forum: Pen Displays
Topic: Cintiq ProHD 13 Touch Infrequently Responsive After Pen Use
Replies: 3
Views: 60

Re: Cintiq ProHD 13 Touch Infrequently Responsive After Pen Use

Sounds as if Palm Rejection is not working as expected. When you remove the pen from table proximity, do you still see the pen being picked up by the driver diagnostics? Does the touch start responding again after a while or it only works after you approach the pen and remove it from proximity again...
by wacom5
Mon 4. Feb 2019, 10:44
Forum: Pen Tablets
Topic: Tablet ctl-472 Wobbly cursor/driver issues.
Replies: 3
Views: 45

Re: Tablet ctl-472

Hi. Which Operating System are you using? Which driver version did you install last? Have you tried a full clean driver install - https://www.wacom.com/en-de/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-driver-on-Mac-OS-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%...
by wacom5
Fri 1. Feb 2019, 08:43
Forum: Pen Displays
Topic: When can we buy the ergo stand for the 32
Replies: 12
Views: 204

Re: When can we buy the ergo stand for the 32

Unfortunately, I have no way to tell you this information.
by wacom5
Thu 31. Jan 2019, 08:44
Forum: Pen Tablets
Topic: Google Chrome Custom settings not working
Replies: 9
Views: 188

Re: Google Chrome Custom settings not working

I haven't had the chance to test it. The driver team will investigate the issue.

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