Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 800 matches

by wacom5
Fri 8. Nov 2019, 15:37
Forum: Pen Displays
Topic: No signal on Cintiq Pro 13
Replies: 5
Views: 519

Re: No signal on Cintiq Pro 13

Good to know. Thank you for sharing.
by wacom5
Thu 7. Nov 2019, 10:12
Forum: Drivers
Topic: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"
Replies: 9
Views: 1157

Re: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"

The driver team is aware and investigating the issue. Please contact our support and provide more details. Log files will help a lot resolving this issue - https://support.wacom.com
by wacom5
Thu 7. Nov 2019, 10:11
Forum: Pen Displays
Topic: No signal on Cintiq Pro 13
Replies: 5
Views: 519

Re: No signal on Cintiq Pro 13

The issue is clearly in the connection. There is no other solution or tip we can provide other then replacing the cables. Support should be able to help you replace the Wacom stock cables but we can't help you with 3rd party cables.
by wacom5
Mon 4. Nov 2019, 15:48
Forum: Pen Displays
Topic: Cintiq 16 loosing pressure
Replies: 3
Views: 343

Re: Cintiq 16 loosing pressure

Does it do the same with the eraser end of the pen? Does it do the same with a different software?
Please contact our support - https://support.wacom.com
by wacom5
Mon 4. Nov 2019, 15:45
Forum: Pen Tablets
Topic: Pen acting like it's out of ink?
Replies: 1
Views: 385

Re: Pen acting like it's out of ink?

Does this also happen in any other drawing software? The original pen that comes with the PTH-660 has an eraser. Do you still have it? If yes, can you test it to see if the same happens.

In any case, you should 100% contact our support - https://support.wacom.com
by wacom5
Mon 4. Nov 2019, 15:42
Forum: Pen Displays
Topic: Pro 16 loses calibration on wake from sleep (MacOS)
Replies: 1
Views: 102

Re: Pro 16 loses calibration on wake from sleep (MacOS)

Sounds as if the Wacom Driver is not waking up from sleep. Something might be blocking it form doing so. Try uninstalling and reinstalling the latest driver first.
by wacom5
Thu 31. Oct 2019, 11:15
Forum: Pen Computers
Topic: Mobile Studio Pro question 2019 Gen 2
Replies: 7
Views: 333

Re: Mobile Studio Pro question 2019 Gen 2

Thank you!
by wacom5
Thu 31. Oct 2019, 11:14
Forum: Apps and Services
Topic: Inkspace date wrong
Replies: 5
Views: 275

Re: Inkspace date wrong

I cannot reproduce this issue. As I said, the App uses the time set by the operating system in consideration and this is not possible to change.
by wacom5
Wed 30. Oct 2019, 15:00
Forum: Apps and Services
Topic: Inkspace date wrong
Replies: 5
Views: 275

Re: Inkspace date wrong

Which Operating System and which App version are you using?
The App should read the date from the operating system, there is no option to change this.
by wacom5
Wed 30. Oct 2019, 14:58
Forum: Drivers
Topic: Pen does not work after the mac 10.15 update
Replies: 1
Views: 339

Re: Pen does not work after the mac 10.15 update

Please bear in mind that Security and Privacy changes will sometimes only work after rebooting. If this still doesn't work, try the following: ⋅ Navigate to the Privacy settings ⋅ Click the lock to make changes ⋅ Remove the permissions ⋅ Clicking the lock agai...

Go to advanced search