Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 730 matches

by wacom5
Mon 26. Nov 2018, 14:26
Forum: Pen Displays
Topic: Pen with spinning preloader
Replies: 4
Views: 696

Re: Pen with spinning preloader

Seems like Photoshop is slowing down and taking sometime to render. The pen and pressure seem to work fine. This is not a Wacom issue.
Make sure your Mac system is fully updated. I the issue persists, please contact Adobe.
by wacom5
Mon 26. Nov 2018, 14:22
Forum: Apps and Services
Topic: Cant download my bundle software
Replies: 1
Views: 482

Re: Cant download my bundle software

The message you receive in the registration page seems to be correct. The Intuos Pro does not include any extra software. https://www.wacom.com/en-de/products/pen-tablets/wacom-intuos-pro
by wacom5
Mon 26. Nov 2018, 14:20
Forum: Pen Displays
Topic: Cintiq 24 Pro Fan Noise
Replies: 48
Views: 17005

Re: Cintiq 24 Pro Fan Noise

We are taking this feedback into consideration and checking what can be done to improve this aspect. This has not been forgotten. Please stay tuned.
by wacom5
Mon 26. Nov 2018, 14:17
Forum: Stylus
Topic: Bamboo Ink stopped working
Replies: 6
Views: 1845

Re: Bamboo Ink stopped working

Sounds like the battery just died out. I would try a brand new battery. Also the top button will only work when the pen is connected and it depends on the protocol you are using. Please replace the battery and check the instructions here for more details: https://www.wacom.com/en-de/getting-started/...
by wacom5
Mon 26. Nov 2018, 13:58
Forum: Pen Displays
Topic: Cintiq Pro 32 driver crashes
Replies: 10
Views: 1571

Re: Cintiq Pro 32 driver crashes

I have replicated the issue. Seems to be connected to the Express Key Remote's inner buttons - the 4 buttons lined under the ring. By default these have single modifiers assigned like "Shift", "Command", "Option" and "Space". Seems that the issue is triggered ...
by wacom5
Fri 23. Nov 2018, 11:03
Forum: Pen Tablets
Topic: Weird behavior of Intuos pro pen
Replies: 3
Views: 597

Re: Weird behavior of Intuos pro pen

You will need to provide a bit more details than that.
Which Operating system?
Tablet model?
Wacom Driver version?
Does this happen regardless of the progam you are using on only with specific program(s)?
Does this happen all across the tablet surface or only in a specific location?
by wacom5
Thu 22. Nov 2018, 14:02
Forum: Pen Computers
Topic: Using the MSP as a PC screen. Thunderbolt with adapter.
Replies: 65
Views: 10737

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

BatmansTablet wrote:Has this been solved yet?

Like many people I am sitting on an expensive adapter I can't use and a feature I want, which I can't use.

I paid thousands for this device.


Have you approached Customer Support already? https://support.wacom.com/
by wacom5
Thu 22. Nov 2018, 13:58
Forum: Smartpads
Topic: Quality of Wacom Bamboo Slate digitizer pen is abysmal; endcaps snap-off
Replies: 5
Views: 1253

Re: Quality of Wacom Bamboo Slate digitizer pen is abysmal; endcaps snap-off

I have seen this issue a few times. From your message, I’m not sure if you already approached our support. If you didn’t, please do it through here: https://support.wacom.com/ Normally we are able to assist with this issue given that the device is under the warranty period and that no other exceptio...
by wacom5
Wed 21. Nov 2018, 10:01
Forum: Pen Displays
Topic: Pen with spinning preloader
Replies: 4
Views: 696

Re: Pen with spinning preloader

Not entirely sure what you mean. I have not heard of any similar issue. Perhaps you could make us a video? Have you checked with Adobe already?
by wacom5
Wed 21. Nov 2018, 09:20
Forum: Pen Computers
Topic: Mobile Studio Pro 2
Replies: 5
Views: 1095

Re: Mobile Studio Pro 2

Mac Thunderbolt implementation is also shifting to USB-C. The Macbook Pro you shared only has USB-C ports and they all support Thunderbolt.

Perhaps this makes things more clear: https://www.cnet.com/how-to/usb-type-c-thunderbolt-3-one-cable-to-connect-them-all/

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