Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 730 matches

by wacom5
Wed 21. Nov 2018, 09:11
Forum: Pen Computers
Topic: Information on Wacom studio pro 16 "from 256gb
Replies: 3
Views: 679

Re: Information on Wacom studio pro 16 "from 256gb

Goodmorning everyone, I recently purchased a Wacom studio pro 16 "from 256gb, I would like to ask who uses it and knows it if: -Is it normal that you warm a little in the lower right side? -With the attached battery charger warms up more can you use a ThermaPak HeatShift to reduce the risk of ...
by wacom5
Wed 21. Nov 2018, 09:08
Forum: Pen Computers
Topic: Problem with BIOS companion
Replies: 3
Views: 566

Re: Problem with BIOS companion

You can still contact them and they will advise you further. I must say however, if the device was opened by unauthorised personnel, the warranty will be void.
by wacom5
Wed 21. Nov 2018, 08:56
Forum: Pen Computers
Topic: MSP 16 256GB Crash issue
Replies: 1
Views: 396

Re: MSP 16 256GB Crash issue

Do you notice if the device is warmer then usual? You might have an issue with the battery. I don't know of any settings you can change to prevent this from happening. Please contact our support: https://support.wacom.com/
by wacom5
Tue 20. Nov 2018, 11:34
Forum: Pen Tablets
Topic: One by Wacom Medium as a mouse (WinXP SP3 32-bit)
Replies: 1
Views: 435

Re: One by Wacom Medium as a mouse (WinXP SP3 32-bit)

The One By Wacom (CTL-472) is not supported in Windows XP. You will need Windows 7 or above as stated here: https://www.wacom.com/en-cn/products/pen-tablets/one-by-wacom#Specifications The correct driver is the latest one available on the website: http://www.wacom.com/support/product-support/drivers...
by wacom5
Tue 20. Nov 2018, 11:21
Forum: Pen Tablets
Topic: Intuos Pro setup wizard issue on windows 7
Replies: 1
Views: 460

Re: Intuos Pro setup wizard issue on windows 7

You should't need to run the Setup Wizard to be able to use the device. If you installed the driver correctly that should be sufficient. First make sure your Windows 7 is fully updated to the latest version possible. Then, if you haven't already, download and install the latest driver from http://ww...
by wacom5
Mon 19. Nov 2018, 13:30
Forum: Apps and Services
Topic: What happened to my bundle software?
Replies: 2
Views: 758

Re: What happened to my bundle software?

For the Cintinq 22 and the Intuos Art you should definitely be able to access your previously registered software. For the Cintiq 27QHD and MobileStudio Pro there is no software included.

Please contact our support if you need the software from your previous registrations: https://support.wacom.com/
by wacom5
Mon 19. Nov 2018, 13:20
Forum: Pen Computers
Topic: On going msp 16 problems
Replies: 2
Views: 550

Re: On going msp 16 problems

The flicker is phenomenon that can be observed due to the EMR sensor for the pen. If you see this issue, please make a video and contact our support: https://support.wacom.com/ Battery life depends on many different factors so I'm not able to comment on that. If you are looking for some advice, I wo...
by wacom5
Mon 19. Nov 2018, 13:10
Forum: Pen Computers
Topic: Problem with BIOS companion
Replies: 3
Views: 566

Re: Problem with BIOS companion

This is not possible unfortunately. You will need to send the device for repair. Please contact our support: https://support.wacom.com/
by wacom5
Mon 19. Nov 2018, 13:08
Forum: Drivers
Topic: Click Select using Pages on Mac
Replies: 28
Views: 9802

Re: Click Select using Pages on Mac

It is not intended that you would need to hold Shift. This is an issue that is being worked on.
by wacom5
Mon 19. Nov 2018, 12:56
Forum: Pen Displays
Topic: Cintiq 4K Pro 32 Fan noise?
Replies: 6
Views: 1494

Re: Cintiq 4K Pro 32 Fan noise?

The Cintiq Pro 32 inch does have fans. The fans keep the device running at an ideal temperature. I have been using a Cintiq Pro 32 and I have not noticed any fan noise. We are working in a quiet office space. I am using the brightness setting at 92 to reduce eye strain but I'm sure I can bump it to ...

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