Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
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Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 1047 matches

by wacom5
Mon 25. Mar 2019, 08:50
Forum: Pen Tablets
Topic: Pen pressure TOO sensitive even by pressing lightly
Replies: 4
Views: 1288

Re: Pen pressure TOO sensitive even by pressing lightly

Hello. By suddenly, do you mean after a driver update? Which driver and operating system are you using? I would suggest you to try and customise the pen feel and see what works best for you. Playing around with the pressure curve will give you more control of the pressure feel and you can test it. h...
by wacom5
Mon 25. Mar 2019, 08:34
Forum: Drivers
Topic: Wacom_touchuser.exe crash on Win 10
Replies: 30
Views: 11295

Re: Wacom_touchuser.exe crash on Win 10

Thank you. I know the driver team has recently acquired more information on this issue and are working on it. I will share your information as well. On another note, a while ago, there was some suspicion that Logitec drivers with the Wacom drivers could be causing the issue. If you uninstall the Log...
by wacom5
Mon 25. Mar 2019, 08:32
Forum: Pen Displays
Topic: Mirrored express keys and touch strips on 22HD on Mohave
Replies: 5
Views: 1148

Re: Mirrored express keys and touch strips on 22HD on Mohave

Hello.
I can't say I have seen this before. I will check internally. In the meantime, please contact our support: https://support.wacom.com
by wacom5
Mon 25. Mar 2019, 08:29
Forum: Drivers
Topic: Intuous Pro performs right clicks using pen
Replies: 2
Views: 735

Re: Intuous Pro performs right clicks using pen

Hello.
Seems that you have Hold-To-Right click active. Please check the steps here to deactivate: https://www.thewindowsclub.com/turn-off-wacom-pen-press-and-hold-right-click
by wacom5
Fri 22. Mar 2019, 10:15
Forum: Pen Displays
Topic: (Urgent!) Cintiq 12WX not recognized by driver, pen not detected
Replies: 1
Views: 688

Re: (Urgent!) Cintiq 12WX not recognized by driver, pen not detected

If the orange LED is no longer working, then the tablet pen sensor is no longer picking up the pen. Either the pen has an issue (you can verify this by checking if the eraser end of the pen works) or the pen sensor in the tablet is no longer working. You would need to repair the device. Either way, ...
by wacom5
Fri 22. Mar 2019, 10:10
Forum: Drivers
Topic: Unable to install Wacom Driver - .NET Framework 4.5.2
Replies: 3
Views: 2506

Re: Unable to install Wacom Driver - .NET Framework 4.5.2

Hi. The issue is describbed here: https://answers.microsoft.com/en-us/windows/forum/all/net-framework-install-hangsstuck/fb510f40-05f6-4bb1-abc5-eb0bd8dca04e You are probably missing some updates in Windows 8.1. Make sure you check and install any pending updates. You might require a few reboot cycl...
by wacom5
Fri 22. Mar 2019, 09:57
Forum: Drivers
Topic: Pan/Scroll Cursor stuck. Mouse not moving until release.
Replies: 86
Views: 34374

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

A new driver release for Mac shouldn't be far in the horizon.
by wacom5
Thu 21. Mar 2019, 13:33
Forum: Pen Computers
Topic: Wacom Color Manager with Mobilestudio Pro (16)
Replies: 27
Views: 7180

Re: Wacom Color Manager with Mobilestudio Pro (16)

alxtoni wrote:Hello
I have this same problem like
gammarART
I cant calibrate in native (error)
Argb and srgb give me huge delta errors

Newest software
Any ideas ? Service ?


Hello.
It's better if you contact our support - https://support.wacom.com
by wacom5
Thu 21. Mar 2019, 13:32
Forum: Pen Tablets
Topic: Where can I buy Intuos Pro 2017 Pen holder?
Replies: 1
Views: 749

Re: Where can I buy Intuos Pro 2017 Pen holder?

It's not available as a separate product so you won't find it in any physical or online shops. If you need help, please check with out support - https://support.wacom.com
by wacom5
Thu 21. Mar 2019, 13:28
Forum: Drivers
Topic: new driver 6.3.33-3 killed touch input completely
Replies: 3
Views: 1439

Re: new driver 6.3.33-3 killed touch input completely

Did you try the steps above?

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