Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
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Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 730 matches

by wacom5
Tue 13. Nov 2018, 10:48
Forum: Pen Displays
Topic: Cintiq 27 - Pen Dropping, Keys not working (Windows 10)
Replies: 4
Views: 677

Re: Cintiq 27 - Pen Dropping, Keys not working (Windows 10)

I don't think that Windows has broke the Cintiq but you might have a few driver issues. I would start by doing a complete clean install of the Wacom driver and see if it helps. Please carefully follow the instructions here: https://www.wacom.com/en-at/support?guideTitle=How-do-I-uninstall-(manually)...
by wacom5
Mon 12. Nov 2018, 09:49
Forum: Pen Computers
Topic: Using the MSP as a PC screen. Thunderbolt with adapter.
Replies: 65
Views: 10737

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

A reply to your case was sent just now.
by wacom5
Mon 12. Nov 2018, 09:37
Forum: Pen Tablets
Topic: Bamboo pen CTL 470
Replies: 3
Views: 766

Re: Bamboo pen CTL 470

Bamboo Dock has been discontinued and will no longer work. Please do not install the driver from the CD as it is very outdated. Please download and install the driver from here: http://www.wacom.com/support/product-support/drivers
by wacom5
Fri 9. Nov 2018, 09:01
Forum: Pen Displays
Topic: Cintiq Pro 24, lag
Replies: 11
Views: 3596

Re: Cintiq Pro 24, lag

Still not able to replicate this. If the black out is only on the Photoshop portion then the issue should actually be related to the graphics card and the rendering in PS. Perhaps it would be wise to involve the GFX manufacturer and Nvidia in the equation as well.
by wacom5
Fri 9. Nov 2018, 08:52
Forum: Pen Displays
Topic: Cintiq Pro 32 driver crashes
Replies: 10
Views: 1571

Re: Cintiq Pro 32 driver crashes

Thank you for the details. I have not been able to replicate this yet. Have you tried setting all the preferences to default? Did you perform the clean manual install as I suggested in my previous post? I think some preferences file or previous installation file might be causing this issue. If after...
by wacom5
Thu 8. Nov 2018, 11:13
Forum: Pen Displays
Topic: Cintiq Pro 24, Power Saving
Replies: 11
Views: 2213

Re: Cintiq Pro 24, Power Saving

The device will be OFF when there is not LED presence on top of the device. When the device is on Standby mode, there should be a White LED on top pulsating slowly. This indicates that the device is "idle" or "asleep". The device will enter this state if after being turned on, th...
by wacom5
Thu 8. Nov 2018, 10:17
Forum: Pen Displays
Topic: Cintiq Pro 32 driver crashes
Replies: 10
Views: 1571

Re: Cintiq Pro 32 driver crashes

The issue doesn't seem to have anything to do with the Cintiq Pro 32 itself but with the driver and the remote. Can you please clarify which OS version do you have and which driver version you have installed currently? You mention you did a fresh install already but please make sure you followed the...
by wacom5
Wed 7. Nov 2018, 15:48
Forum: Pen Computers
Topic: Can MSP connect to internet using ethernet cable?
Replies: 2
Views: 566

Re: Can MSP connect to internet using ethernet cable?

Update: I have tested this and it worked fine. I used a generic brand less adaptor and an old adaptor from Apple.
I got an instant connection. No configuration was required whatsoever.
Please try a different adaptor and make sure Windows is fully updated.
by wacom5
Wed 7. Nov 2018, 15:46
Forum: Smartpads
Topic: Full compatibility with Windows
Replies: 23
Views: 8149

Re: Full compatibility with Windows

For Windows 10, there is a new version available in the Windows Store that will support Folio and Slate. This version will not work for Windows 7 or 8 unfortunately. https://www.microsoft.com/store/productId/9NG5X2820FGX More info here: http://forum.wacom.eu/viewtopic.php?f=9&t=1949
by wacom5
Wed 7. Nov 2018, 15:38
Forum: Pen Displays
Topic: Bought a new Cintiq Pro 16 - Connectivity a Headache
Replies: 2
Views: 605

Re: Bought a new Cintiq Pro 16 - Connectivity a Headache

Please reach out the support team. They can help you with the connection: https://support.wacom.com/

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