Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
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Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 730 matches

by wacom5
Wed 7. Nov 2018, 15:36
Forum: Pen Computers
Topic: Using the MSP as a PC screen. Thunderbolt with adapter.
Replies: 65
Views: 10737

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Please reach out to our support. We might be able to assist by other means. https://support.wacom.com/
by wacom5
Tue 6. Nov 2018, 15:45
Forum: Pen Displays
Topic: 6D art pen
Replies: 1
Views: 382

Re: 6D art pen

It is not compatible. The most similar pen to that one that is also compatible is the Art Pen - KP-702E2
by wacom5
Tue 6. Nov 2018, 10:28
Forum: Pen Displays
Topic: Cintiq Pro 24, Power Saving
Replies: 11
Views: 2213

Re: Cintiq Pro 24, Power Saving

From what I haven been able to test, as long as the device in not OFF is on standby mode, it should wake up the moment a signal is received. I have tested this with 3 different connections - HDMI, DP and USB-C and the screen always woke up as long as it was on standby mode. However, in one of our te...
by wacom5
Tue 6. Nov 2018, 10:00
Forum: Pen Displays
Topic: Cintiq 27QHD Touch Has A Dim Spot
Replies: 1
Views: 346

Re: Cintiq 27QHD Touch Has A Dim Spot

That's definitely not a Sofware issue. Could be a micro dust particle or a dark spot developed with time due to pressure on the screen surface. Can't really tell based on your description. Your best bet is to contact our support and check with them.
https://support.wacom.com/
by wacom5
Tue 6. Nov 2018, 09:43
Forum: Pen Computers
Topic: Using the MSP as a PC screen. Thunderbolt with adapter.
Replies: 65
Views: 10737

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

I found this: https://forums.mydigitallife.net/threads/how-to-regress-or-downgrade-to-older-insyde-bios.50913/ Comments suggest it's still working, so you might want to try it with wacom's previous firmware (if that's even available to download, I didn't check). I tried to send this as a private me...
by wacom5
Tue 6. Nov 2018, 07:26
Forum: Drivers
Topic: Pan/Scroll Cursor stuck. Mouse not moving until release.
Replies: 67
Views: 14299

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

This has been reported to the driver team. Please bear with us while we find a solution. To clarify: the intended behaviour should be for the cursor to still move while you hover the pen while holding the "Pan/Scroll" or "Scroll" function. The cursor should still cease to move wh...
by wacom5
Mon 5. Nov 2018, 10:28
Forum: Pen Computers
Topic: Using the MSP as a PC screen. Thunderbolt with adapter.
Replies: 65
Views: 10737

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

I do not know. If I had to guess, the other user didn't actually perform all the other BIOS firmware updates.
by wacom5
Mon 5. Nov 2018, 10:24
Forum: Pen Computers
Topic: Companion 2 - Pen Working but Touch Not Responding?
Replies: 3
Views: 7691

Re: Companion 2 - Pen Working but Touch Not Responding?

It was meant as Windows driver component.
If the clean install didn't work, try the full Device reset and if that doesn't work either, there might be a problem with the touch sensor so the device will need to be checked.
In that case, please contact the support team here.
by wacom5
Mon 5. Nov 2018, 10:21
Forum: Pen Computers
Topic: Using the MSP as a PC screen. Thunderbolt with adapter.
Replies: 65
Views: 10737

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

You need to wait for the firmware update for the feature to become enabled again.

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