Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 625 matches

by wacom5
Tue 14. May 2019, 10:11
Forum: Pen Computers
Topic: Can I disable IG on MSP?
Replies: 1
Views: 459

Re: Can I disable IG on MSP?

We never tried and I don't think it's possible. You can manually select which applications use the Quadro but Windows in general will use the Intel Card for efficiency issues (mainly battery life). https://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-set...
by wacom5
Tue 14. May 2019, 09:50
Forum: Drivers
Topic: Wacom Feel driver for Tablet PC. no more middle click ?
Replies: 2
Views: 828

Re: Wacom Feel driver for Tablet PC. no more middle click ?

Hi.
Thank you for your feedback. I was not aware this was the case. I will report this to the team. There is probably a reason this was removed, most likely technical.

I'm not sure if this was working in driver 7.4
by wacom5
Tue 14. May 2019, 08:11
Forum: Pen Tablets
Topic: problem connecting with USB dongle - Stuck at 97% Charged
Replies: 10
Views: 1623

Re: problem connecting with USB dongle

Did you contact support already? https://support.wacom.com
by wacom5
Tue 14. May 2019, 08:09
Forum: Pen Tablets
Topic: Anti aliasing
Replies: 1
Views: 118

Re: Anti aliasing

Can you please clarify what the problem is, you driver and operating system? Are you trying to anti-aliase the cursor movement, or a stroke render?
by wacom5
Tue 14. May 2019, 08:05
Forum: Pen Displays
Topic: Alternatives to Pro Pen 2 on Cintiq Pro 13?
Replies: 3
Views: 231

Re: Alternatives to Pro Pen 2 on Cintiq Pro 13?

Sorry. We don't recommend or endorse any screen protectors.
by wacom5
Mon 13. May 2019, 15:29
Forum: Drivers
Topic: Pointer Events not detecting pen pressure in web browsers.
Replies: 4
Views: 1113

Re: Pointer Events not detecting pen pressure in web browsers.

Did you try to diagnose the pen pressure through the driver diagnostics instead? This will give you clearer results.
https://www.wacom.com/en-de/support/?guideTitle=Why-is-pen-pressure-is-not-working%3F&guideId=001-668
by wacom5
Mon 13. May 2019, 15:22
Forum: Pen Displays
Topic: Wacom Cintiq 16 - Impossible to change resolution
Replies: 1
Views: 191

Re: Wacom Cintiq 16 - Impossible to change resolution

Hello. Please check all your cables and connections. What you describe indicates a connection issue that is preventing the Cintiq to be detected correctly by the operating system. Make sure the Graphics Card driver and the Wacom driver are all the latest version (seems like you already covered this)...
by wacom5
Mon 13. May 2019, 15:16
Forum: Pen Displays
Topic: Cintiq 21Ux Disconnects on pen input - Windows 10
Replies: 2
Views: 200

Re: Cintiq 21Ux Disconnects on pen input - Windows 10

Hi.
I have not seen this issue before but sounds like a hardware issue. Try a different USB port. If the issue persists, please contact our support - https://support.wacom.com
by wacom5
Mon 13. May 2019, 15:13
Forum: Pen Displays
Topic: Cintiq Pro 16 - Sudden Disconnect stops pen from working
Replies: 1
Views: 131

Re: Cintiq Pro 16 - Sudden Disconnect stops pen from working

Hello. Make sure the cables are properly connected. The issue you describe is most likely a connection issue and unplugging and plugging should solve the issue without having to reboot the device. If that is the case then please contact our support for further handling. https://support.wacom.com
by wacom5
Mon 13. May 2019, 14:52
Forum: Apps and Services
Topic: Inkscape Registration not possible
Replies: 1
Views: 391

Re: Inkscape Registration not possible

Welcome.
Seems that we have had temporary issue with Wacom ID creation. Please try again. If the issue persists, please contact our support - https://support.wacom.com

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