Customer Support: https://support.wacom.com/

DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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Registration
Please register our products on https://www.wacom.com/register
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Search found 105 matches

by wacom5
Thu 27. Sep 2018, 08:10
Forum: Pen Displays
Topic: Wacom UHD and Mac pro 2013
Replies: 4
Views: 134

Re: Wacom UHD and Mac pro 2013

Depends on the maximum output capacity of your Mac. Not sure if your version is able to reach 4k and 60 FPS. If it is, you should be able to reach it with proper cables / adapters.
by wacom5
Wed 26. Sep 2018, 14:55
Forum: Pen Computers
Topic: New driver ruins Clip Studio pen performance
Replies: 9
Views: 298

Re: New driver ruins Clip Studio pen performance

I tried reproducing using latest driver + Clip Studio Paint 1.8.2 and could not reproduce. Using MSP 16 512GB (Can't test on 13" at the moment but shouldn't make any difference). I can't see any lag and the lines are following my movement accurately. I drew large and small strokes at different ...
by wacom5
Wed 26. Sep 2018, 09:44
Forum: Pen Tablets
Topic: Touch stops working until pen is used
Replies: 13
Views: 251

Re: Touch stops working until pen is used

What is your exact tablet model and which driver version are you using? Does this happen in every application or only in a specific application? When the issue happens, please open the Wacom Tablet Properties, click on About and Diagnose next. Please tell me what you observe, is the driver detecting...
by wacom5
Wed 26. Sep 2018, 09:39
Forum: Pen Displays
Topic: cintiq 16 pro touch problems.
Replies: 1
Views: 79

Re: cintiq 16 pro touch problems.

You might have some issues with the touch sensor. Please check with our Customer Service team for a more complete troubleshooting. You can contact them here.
by wacom5
Wed 26. Sep 2018, 09:33
Forum: Pen Computers
Topic: Using the MSP as a PC screen. Thunderbolt with adapter.
Replies: 7
Views: 200

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Yes. That is correct. We are working on a follow up.
by wacom5
Tue 25. Sep 2018, 06:32
Forum: Pen Computers
Topic: Using the MSP as a PC screen. Thunderbolt with adapter.
Replies: 7
Views: 200

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Have you ran all the updates in your MobileStudio Pro? Please check and see if there are any available in the Wacom Desktop Center. One of the latest security BIOS updates has disabled Desktop Mode. We are working on a follow up BIOS update at the moment.
by wacom5
Tue 25. Sep 2018, 06:22
Forum: Pen Computers
Topic: msp (cintiq mode) - touch on wrong monitor
Replies: 1
Views: 79

Re: msp (cintiq mode) - touch on wrong monitor

Display Toggle only works for Pen input. Touch input mapping is managed by Windows and will default to the main monitor on the operating system.
by wacom5
Mon 24. Sep 2018, 09:14
Forum: Pen Tablets
Topic: I am at my wits end...Pressure problems
Replies: 2
Views: 101

Re: I am at my wits end...Pressure problems

Can you tell me which tablet model you have? Both your computers are running the latest version of Windows and having the exact same issue? You have the exact same issue with both pens? Which version of Photoshop are you using and which other programs have the issue? Please provide any additional de...
by wacom5
Mon 24. Sep 2018, 09:01
Forum: Pen Displays
Topic: Wacom cintiq pro 13 no display
Replies: 1
Views: 60

Re: Wacom cintiq pro 13 no display

Looks like the USB connection is working fine (that's why the device is detected by the driver) but the video signal is not reaching the Cintiq. Please check all the video output ports in your computer, the video cables (replace them if necessary) and try either of the 3 ports in the Cintiq. Try to ...
by wacom5
Mon 24. Sep 2018, 08:51
Forum: Pen Computers
Topic: New driver ruins Clip Studio pen performance
Replies: 9
Views: 298

Re: New driver ruins Clip Studio pen performance

Thank you for this feedback. Which Operating System are you using? Which version of CSP?

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