Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 226 matches

by wacom5
Fri 9. Nov 2018, 08:52
Forum: Pen Displays
Topic: Cintiq Pro 32 driver crashes
Replies: 10
Views: 260

Re: Cintiq Pro 32 driver crashes

Thank you for the details. I have not been able to replicate this yet. Have you tried setting all the preferences to default? Did you perform the clean manual install as I suggested in my previous post? I think some preferences file or previous installation file might be causing this issue. If after...
by wacom5
Thu 8. Nov 2018, 11:13
Forum: Pen Displays
Topic: Cintiq Pro 24, Power Saving
Replies: 11
Views: 391

Re: Cintiq Pro 24, Power Saving

The device will be OFF when there is not LED presence on top of the device. When the device is on Standby mode, there should be a White LED on top pulsating slowly. This indicates that the device is "idle" or "asleep". The device will enter this state if after being turned on, th...
by wacom5
Thu 8. Nov 2018, 10:17
Forum: Pen Displays
Topic: Cintiq Pro 32 driver crashes
Replies: 10
Views: 260

Re: Cintiq Pro 32 driver crashes

The issue doesn't seem to have anything to do with the Cintiq Pro 32 itself but with the driver and the remote. Can you please clarify which OS version do you have and which driver version you have installed currently? You mention you did a fresh install already but please make sure you followed the...
by wacom5
Wed 7. Nov 2018, 15:48
Forum: Pen Computers
Topic: Can MSP connect to internet using ethernet cable?
Replies: 2
Views: 132

Re: Can MSP connect to internet using ethernet cable?

Update: I have tested this and it worked fine. I used a generic brand less adaptor and an old adaptor from Apple.
I got an instant connection. No configuration was required whatsoever.
Please try a different adaptor and make sure Windows is fully updated.
by wacom5
Wed 7. Nov 2018, 15:46
Forum: Smartpads
Topic: Full compatibility with Windows
Replies: 10
Views: 3321

Re: Full compatibility with Windows

For Windows 10, there is a new version available in the Windows Store that will support Folio and Slate. This version will not work for Windows 7 or 8 unfortunately. https://www.microsoft.com/store/productId/9NG5X2820FGX More info here: http://forum.wacom.eu/viewtopic.php?f=9&t=1949
by wacom5
Wed 7. Nov 2018, 15:38
Forum: Pen Displays
Topic: Bought a new Cintiq Pro 16 - Connectivity a Headache
Replies: 2
Views: 144

Re: Bought a new Cintiq Pro 16 - Connectivity a Headache

Please reach out the support team. They can help you with the connection: https://support.wacom.com/
by wacom5
Wed 7. Nov 2018, 15:36
Forum: Pen Computers
Topic: Using the MSP as a PC screen. Thunderbolt with adapter.
Replies: 51
Views: 3407

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Please reach out to our support. We might be able to assist by other means. https://support.wacom.com/
by wacom5
Tue 6. Nov 2018, 15:45
Forum: Pen Displays
Topic: 6D art pen
Replies: 1
Views: 66

Re: 6D art pen

It is not compatible. The most similar pen to that one that is also compatible is the Art Pen - KP-702E2
by wacom5
Tue 6. Nov 2018, 10:28
Forum: Pen Displays
Topic: Cintiq Pro 24, Power Saving
Replies: 11
Views: 391

Re: Cintiq Pro 24, Power Saving

From what I haven been able to test, as long as the device in not OFF is on standby mode, it should wake up the moment a signal is received. I have tested this with 3 different connections - HDMI, DP and USB-C and the screen always woke up as long as it was on standby mode. However, in one of our te...

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