Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 800 matches

by wacom5
Thu 27. Sep 2018, 09:24
Forum: Stylus
Topic: Pen lag Bamboo ink, Yoga 720-15, ZBrush
Replies: 3
Views: 1330

Re: Pen lag Bamboo ink, Yoga 720-15, ZBrush

Sounds like this could be related to the other topic you posted: viewtopic.php?f=8&t=1853
Please try the solution there and let me know if this improves.
by wacom5
Thu 27. Sep 2018, 09:22
Forum: Stylus
Topic: Fast stroke does not work, Bamboo ink, Yoga 720-15, ZBrush
Replies: 6
Views: 1484

Re: Fast stroke does not work, Bamboo ink, Yoga 720-15, ZBrush

Sounds like Windows is trying the use Flicks.
Try the following:
    Open the Control Panel
    Open the Pen and Touch
    Click on the second tab - Flicks
    Uncheck the box
by wacom5
Thu 27. Sep 2018, 09:04
Forum: Pen Tablets
Topic: Touch stops working until pen is used
Replies: 13
Views: 2399

Re: Touch stops working until pen is used

Thank you for the details. I will pass this along to the driver team and see if we can replicate.
by wacom5
Thu 27. Sep 2018, 08:20
Forum: Stylus
Topic: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15
Replies: 7
Views: 1357

Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15

Thank you for reporting this. I recommend that you report this to Lenovo as well.
Can you confirm if you Lenovo uses Microsoft Pen Protocol or Wacom AES technology?
by wacom5
Thu 27. Sep 2018, 08:15
Forum: Pen Displays
Topic: 27QHDT Cintiq won't sleep
Replies: 2
Views: 649

Re: 27QHDT Cintiq won't sleep

Is the Mac going to sleep but the Cintiq stays awake or the Mac doesn't go to sleep at all? Normally the Cintiq should go to sleep automatically if it doesn't receive any video signal after a some seconds. If your Cintiq is not going to sleep it might mean that it is still getting a video signal for...
by wacom5
Thu 27. Sep 2018, 08:10
Forum: Pen Displays
Topic: Wacom UHD and Mac pro 2013
Replies: 4
Views: 1622

Re: Wacom UHD and Mac pro 2013

Depends on the maximum output capacity of your Mac. Not sure if your version is able to reach 4k and 60 FPS. If it is, you should be able to reach it with proper cables / adapters.
by wacom5
Wed 26. Sep 2018, 14:55
Forum: Drivers
Topic: New driver ruins Clip Studio pen performance
Replies: 29
Views: 6259

Re: New driver ruins Clip Studio pen performance

I tried reproducing using latest driver + Clip Studio Paint 1.8.2 and could not reproduce. Using MSP 16 512GB (Can't test on 13" at the moment but shouldn't make any difference). I can't see any lag and the lines are following my movement accurately. I drew large and small strokes at different ...
by wacom5
Wed 26. Sep 2018, 09:44
Forum: Pen Tablets
Topic: Touch stops working until pen is used
Replies: 13
Views: 2399

Re: Touch stops working until pen is used

What is your exact tablet model and which driver version are you using? Does this happen in every application or only in a specific application? When the issue happens, please open the Wacom Tablet Properties, click on About and Diagnose next. Please tell me what you observe, is the driver detecting...
by wacom5
Wed 26. Sep 2018, 09:39
Forum: Pen Displays
Topic: cintiq 16 pro touch problems.
Replies: 1
Views: 999

Re: cintiq 16 pro touch problems.

You might have some issues with the touch sensor. Please check with our Customer Service team for a more complete troubleshooting. You can contact them here.
by wacom5
Wed 26. Sep 2018, 09:33
Forum: Pen Computers
Topic: Using the MSP as a PC screen. Thunderbolt with adapter.
Replies: 65
Views: 12562

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Yes. That is correct. We are working on a follow up.

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