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Search found 1128 matches

by wacom5
Mon 28. Jan 2019, 10:15
Forum: Pen Displays
Topic: Removing the Anti-Glare/Etched Glass coating on Cintiq Pro 16"
Replies: 8
Views: 3142

Re: Removing the Anti-Glare/Etched Glass coating on Cintiq Pro 16"

If I take an Xacto knife to the corners, will the anti-glare/etched glass come off? The coating on the Cintiq is like dipping your eyes in acid. I don't care about the surface feeling like paper. So can someone at wacom confirm if it will come off if I try really hard, and about how thick is that l...
by wacom5
Mon 28. Jan 2019, 10:12
Forum: Pen Displays
Topic: Where can I get good ergonomic advice for working with Cintiqs?
Replies: 10
Views: 5990

Re: Where can I get good ergonomic advice for working with Cintiqs?

The best advice I can offer is to check with your own family doctor or general practice doctor. He will most likely be able to help you get in touch with specialists.
by wacom5
Mon 28. Jan 2019, 09:54
Forum: Pen Displays
Topic: Cintiq Pro 16 issues
Replies: 8
Views: 3034

Re: Cintiq Pro 16 issues

If they are not related and you don't want buyers to think they are related, I would recommend wacom provide compatible 4k cables... Still don't understand how could the 2 issues be related or why would anyone think that for that matter. We have other devices in our portfolio with larger screens an...
by wacom5
Mon 28. Jan 2019, 09:35
Forum: Pen Tablets
Topic: my problem with intuos m pro
Replies: 8
Views: 2060

Re: my problem with intuos m pro

Hi. You have me confused with the LED colors. Please confirm the model number of your Intuos. Check for PTH-XXX on the back. Normally the Intuos Pro only lights up the white LED near the touch ring when plugged via USB. There are no red or green LEDs (unless you are using the latest pro models in Pa...
by wacom5
Mon 28. Jan 2019, 09:27
Forum: Drivers
Topic: New driver ruins Clip Studio pen performance
Replies: 29
Views: 10845

Re: New driver ruins Clip Studio pen performance

I have not tested so I cannot confirm if it works but version 6.3.29-6 seems to help. I tried Photoshop and there too faced the broken line problem, I'll be converting back to this version then, let us know if there's any update on the fix Your issue may be something else then... Please check with ...
by wacom5
Fri 25. Jan 2019, 09:47
Forum: Pen Tablets
Topic: Crash when trying to backup to cloud
Replies: 4
Views: 1523

Re: Crash when trying to backup to cloud

Can you please clarify which version of the Wacom driver you have installed? What happens exactly? do you have an error message?
I am no able to replicate this so the issue might be with your Mac settings.
by wacom5
Fri 25. Jan 2019, 09:30
Forum: Pen Tablets
Topic: Google Chrome Custom settings not working
Replies: 9
Views: 2276

Re: Google Chrome Custom settings not working

No updates at the moment. I did manage to install Chrome Dev and was able to reproduce the issue though.
by wacom5
Fri 25. Jan 2019, 09:27
Forum: Pen Displays
Topic: Cintiq32 Pro Low power warning?
Replies: 1
Views: 1048

Re: Cintiq32 Pro Low power warning?

There could be a temporary issue with the connection causing the driver to think the battery of the EKR is depleted. Try doing a reset of the remote and moving the dongle from the back to one of the side USB ports.
If the issue persists, contact our support - https://support.wacom.com
by wacom5
Fri 25. Jan 2019, 09:21
Forum: Pen Displays
Topic: Cintiq Pro 16 issues
Replies: 8
Views: 3034

Re: Cintiq Pro 16 issues

These issues are not related whatsoever. The wavy lines issues were addressed with Pen firmware updates in 2017 and I haven't heard any reports of this issue since. The 4k issues where addressed with the release of the Wacom Link Plus. If you have issues with your device, please contact the customer...
by wacom5
Fri 25. Jan 2019, 08:53
Forum: Pen Displays
Topic: Cintiq 24 Pro Fan Noise
Replies: 48
Views: 26200

Re: Cintiq 24 Pro Fan Noise

That doesn't sound like the expected behaviour but it's really hard to tell from here... Your best bet is to check with the support team.

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