Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
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Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 17 matches

by PeterKelly
Tue 6. Nov 2018, 12:43
Forum: Pen Displays
Topic: EK Remote not connecting
Replies: 5
Views: 7520

Expess Key Remote not recognised

My remote suddenly stopped working and now no longer appears in any of the 'settings' menus. It is fully charged and the lights all work as expected, but I can't get any response. I've tried uninstalling and reinstalling various drivers, but nothing has succeeded yet. Is there something I can do to ...
by PeterKelly
Fri 12. Oct 2018, 09:39
Forum: Pen Displays
Topic: 27QHD Touch unbelievably slow
Replies: 2
Views: 467

Re: 27QHD Touch unbelievably slow

Sadly, your reply is typical of Wacom: blame it on everything else and repeat hackneyed guesses. Windows is fully up to date, the driver is the very latest, I'm well aware of the 'Windows Ink' nonsense that you haven't addressed for years, and I am using the display port (as well as trying all the o...
by PeterKelly
Thu 11. Oct 2018, 14:26
Forum: Pen Displays
Topic: 27QHD Touch unbelievably slow
Replies: 2
Views: 467

27QHD Touch unbelievably slow

I had just acquired a second hand (although perfect condition except for a missing panel screw!) 27QHD touch and swapped it for the 24HD that I have been using. However, it has proved to be useless. I mainly use Lightroom and Photoshop, but when I try to use the slider controls in Lightroom it takes...
by PeterKelly
Mon 8. Oct 2018, 11:36
Forum: Pen Displays
Topic: Spare part: small crew
Replies: 1
Views: 355

Re: Spare part: small crew

Well I've just had a reply from Wacom Customer Service, which was as completely useless as always! I asked if they could provide a replacement, or tell me the specifications. They said they couldn't sell me one. That's it. No specifications, no suggestions. Nada. Zip. Completely bl**dy useless. If a...
by PeterKelly
Fri 5. Oct 2018, 18:39
Forum: Pen Displays
Topic: Spare part: small crew
Replies: 1
Views: 355

Spare part: small crew

I've been using a 24HD for several years and it's still fine, but I took the opportunity the other day of buying a 27QHD touch, which was second hand but in perfect condition (it looks like it was owned by a business and never used!). Unfortunately, the small screw that retains the cable cover on th...
by PeterKelly
Sun 22. Oct 2017, 16:50
Forum: Pen Displays
Topic: Wavy line USB issue
Replies: 3
Views: 1985

Re: Wavy line USB issue

Thanks for the help and it worked for a while. However, it seems that there has been some odd Windows update, as the USB listings in Device Manager have changed. Now the USB root that I reset is not displayed. There are a couple for the USB 3.0, but where previously there were a whole variety of USB...
by PeterKelly
Mon 25. Sep 2017, 11:00
Forum: Pen Displays
Topic: Wavy line USB issue
Replies: 3
Views: 1985

Wavy line USB issue

Cintiq 24HD Clearly, this is not a new issue as there have been many other posts, even in the previous version of the forum, so will Wacom please fix it???!!!?? As anyone who uses such tablets will almost certainly have experienced, when you first begin working the pen can draw perfectly straight li...

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