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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

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Drawing software:
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Search found 28 matches

by cgenmedia
Tue 7. Feb 2017, 11:57
Forum: Pen Displays
Topic: Cintiq 27QHD HDMI1.4 or 2.0? (connection problem)
Replies: 2
Views: 3112

Re: Cintiq 27QHD HDMI1.4 or 2.0? (connection problem)

Hi I'm thinking of investing in the 27qhd touch. I have a laptop with HDMI out (currently running an external 4k tv @ 60Hz) but subsampling is 4:2:0 instead of 4:4:4 I'm guessing that its probably that my laptop output is HDMI1.4. My question is will the cintiq 27QHD work on my laptop 100% at 60Hz?...
by cgenmedia
Tue 7. Feb 2017, 10:49
Forum: Pen Displays
Topic: Cintiq 27 QHD Calibration
Replies: 2
Views: 3457

Re: Cintiq 27 QHD Calibration

Hello, is it possible to color-calibrate the cintiq 27 QHD with the spyder 5 from Datacolor, or is this only possible with the Wacom device (X-rite color munki)? I did not find any answer to this question elswhere. Thanks for every answer. smilefish I use Spyder 5 pro with my Cintiq 27 QHD touch an...
by cgenmedia
Thu 2. Feb 2017, 09:20
Forum: Pen Displays
Topic: Cintiq 27QHD Touch - Pinch Zoom no longer working
Replies: 52
Views: 27519

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Update 2: OK for those of you who might be interested I think I've figured out what the issue is and its a combination of pen and multiple touch input, freezes up the touch input. I've been testing with the wacom properties diagnostics panel open. Finger 1 input with one finger is fine, finger 2 in...
by cgenmedia
Wed 1. Feb 2017, 14:32
Forum: Pen Displays
Topic: Cintiq 27QHD Touch - Pinch Zoom no longer working
Replies: 52
Views: 27519

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Outstanding feedback Scott, thank you. I've steered cleared of updating from 6.3.17-3 until someone can clarify whether it's worth it ("if it ain't broke, don't try to fix it..."). You've definitely saved some frustration - thanks again for jumping on that grenade for us :) On a side note...
by cgenmedia
Wed 1. Feb 2017, 12:57
Forum: Pen Displays
Topic: Cintiq 27QHD Touch - Pinch Zoom no longer working
Replies: 52
Views: 27519

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Update 2: OK for those of you who might be interested I think I've figured out what the issue is and its a combination of pen and multiple touch input, freezes up the touch input. I've been testing with the wacom properties diagnostics panel open. Finger 1 input with one finger is fine, finger 2 inp...
by cgenmedia
Wed 1. Feb 2017, 11:27
Forum: Pen Displays
Topic: Cintiq 27QHD Touch - Pinch Zoom no longer working
Replies: 52
Views: 27519

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Update: OK after using Illustrator for an hour or so i've found that although pinch zoom and navigation works, its not quite as responsive as i'd like it to be (as it was before on the older driver), and my on-screen menus, which i use quite extensively, seem to be a little hit and miss when i tap t...
by cgenmedia
Wed 1. Feb 2017, 09:59
Forum: Pen Displays
Topic: Cintiq 27QHD Touch - Pinch Zoom no longer working
Replies: 52
Views: 27519

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Has anyone tried the newest driver (6.3.20-5) which has release notes of two finger touch fix on 27QHDT? Installed the new 20-5 version to test, it appears to be working! After updating my nvidia drivers and trying the new wacom 20-5 driver it all seems to be working. I did have to re-install Ai an...
by cgenmedia
Thu 19. Jan 2017, 18:40
Forum: Pen Displays
Topic: Screen Protector for Cintiq 27QHD
Replies: 2
Views: 2258

Re: Screen Protector for Cintiq 27QHD

Hi, I just bought a Cintiq 27QHD and I'm wondering if it needs a screen protector. Is it scratch-resistant or does it easily get scratched? If I really need one, what screen protector would you recommend to use for this beautiful, yet expensive hardware? :) Thank you and happy new year. Adam A scre...
by cgenmedia
Wed 18. Jan 2017, 07:38
Forum: Pen Displays
Topic: Custom Inset Area for 2nd Display
Replies: 3
Views: 2769

Re: Custom Inset Area for 2nd Display

Hello, I wonder - is there more customizable way to set up inset area in Cintiq for secondary display. I'm interested in changing size and position - something like it is pen tablets - intuos Thx Not to my knowledge. Its just either a small inset area on your Cintiq to control your second screen wh...
by cgenmedia
Wed 11. Jan 2017, 08:03
Forum: Pen Displays
Topic: Cintiq 27QHD Calibration on Windows 10 w/ Multiple Displays
Replies: 12
Views: 9531

Re: Cintiq 27QHD Calibration on Windows 10 w/ Multiple Displays

So, just to give an update since I haven't received any help... If I leave all my displays connected, open windows services and restart the "Wacom Professional Service" it effectively kills the drivers and allows the pen to work as intended. This lets me use the pen, tracking only across ...

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