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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

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Search found 28 matches

by cgenmedia
Mon 9. Jan 2017, 09:03
Forum: Pen Displays
Topic: Cintiq 27QHD Touch - Pinch Zoom no longer working
Replies: 52
Views: 27468

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

ricoholmes wrote:hmm interesting .. running firmware 1.01 on mine apparently. do they do firmware updates ? I've certainly never seen them


No I've never come across any firmware updates. Do they install with driver updates maybe?
by cgenmedia
Mon 9. Jan 2017, 08:33
Forum: Pen Displays
Topic: Cintiq 27QHD Touch - Pinch Zoom no longer working
Replies: 52
Views: 27468

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

It is pretty interesting to note that such a big thing can have slipped past the testing team in 3 driver releases. You would believe they would be testing such things on their 'flagship' devices on some of the most known applications. Or is it once again a device firmware version issue? Running fi...
by cgenmedia
Sat 7. Jan 2017, 16:05
Forum: Pen Displays
Topic: Cintiq 27QHD Touch - Pinch Zoom no longer working
Replies: 52
Views: 27468

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

It is pretty interesting to note that such a big thing can have slipped past the testing team in 3 driver releases. You would believe they would be testing such things on their 'flagship' devices on some of the most known applications. Or is it once again a device firmware version issue? Running fi...
by cgenmedia
Thu 5. Jan 2017, 09:53
Forum: Pen Displays
Topic: Cintiq 27QHD Touch - Pinch Zoom no longer working
Replies: 52
Views: 27468

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

OK so i did everything by the book, removed old drivers first, and clean install of new one. General windows functionality is fine, but in Adobe products panning is still sticky and pinch zoom and rotate is still intermittent functionality, which is basically not useful a tall. So once again have ro...
by cgenmedia
Thu 5. Jan 2017, 09:11
Forum: Pen Displays
Topic: Cintiq 27QHD Touch - Pinch Zoom no longer working
Replies: 52
Views: 27468

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Wacom have just posted a new driver on the 4th. Will give it a go to see if it makes a difference
by cgenmedia
Wed 4. Jan 2017, 14:14
Forum: Pen Displays
Topic: Cintiq 27QHD Touch - Pinch Zoom no longer working
Replies: 52
Views: 27468

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Try here
http://drivers.softpedia.com/get/Tablet ... 3183.shtml

these are 6.3.18-3. You can select your OS on the left under 'other versions'. You'll have to do some looking around for older drivers than that. Or try contacting Wacom..
by cgenmedia
Wed 4. Jan 2017, 09:59
Forum: Pen Displays
Topic: Cintiq 27QHD Touch - Pinch Zoom no longer working
Replies: 52
Views: 27468

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Same problem here, updated from 18-3 to 19-3 and lost pinch zoom, drag and rotate. It does work intermittently but is in no way usable. I rolled back to 18-3 for now until this issue is resolved. With 18-3 i find the touch is too sensitive and on screen controls pop up when unwanted as i'm drawing. ...
by cgenmedia
Wed 4. Jan 2017, 09:53
Forum: Pen Displays
Topic: Cintiq 27QHD weird screen warmup
Replies: 7
Views: 5479

Re: Cintiq 27QHD weird screen warmup

Hi. Have you contacted technical support? I've had my 27 QHD for a year now but when i first had it I became aware of a screen issue when colour calibrating it. Apparently some of the first release models had some screen issues, and i had mine swapped. You are able to tell which issue it is by the s...

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