Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 877 matches

by wacom1
Tue 17. Jul 2018, 09:49
Forum: Pen Tablets
Topic: My pen doesn't work kinda ?
Replies: 2
Views: 340

Re: My pen doesn't work kinda ?

Open the tablet properties, select About -> diagnose, then move the pen/eraser on the tablet and check pressure. If the reported pressure is not correct - always too high or always below the click pressure threshold - you need another pen.
by wacom1
Tue 17. Jul 2018, 09:45
Forum: Pen Computers
Topic: cintiq companion 1 wont connect to external monitor
Replies: 3
Views: 637

Re: cintiq companion 1 wont connect to external monitor

The unit doesn't support HDMI, but a mini-displayport monitor connection should be fine. When such a monitor is connected, it should be shown in the Windows display settings - and you may have to activate it in 'extended desktop mode'.
by wacom1
Tue 17. Jul 2018, 09:42
Forum: Pen Computers
Topic: Make RealSense camera work?
Replies: 3
Views: 454

Re: Make RealSense camera work?

The camera should work fine normally without calibration, but if you need this: the error shows in the combination of Windows Fall Creators Update (and later) and is an error in the Intel software. You would need either a newer Intel software for Intels RealSense camera or revert to an earlier versi...
by wacom1
Tue 17. Jul 2018, 09:36
Forum: Pen Tablets
Topic: Need tablet with touch or mouse with absolute position or tracking
Replies: 11
Views: 760

Re: Need tablet with touch or mouse with absolute position or tracking

You should look for a touchscreen - that is always absolute. With an opaque tablet or touchpad you cannot see beforehand, what you are touching, therefore such devices always run in relative mode (as far as I know).
by wacom1
Tue 17. Jul 2018, 09:33
Forum: Pen Computers
Topic: Cintiq Companion 2 Graphoc artifacts before system stars
Replies: 1
Views: 148

Re: Cintiq Companion 2 Graphoc artifacts before system stars

Before start there may be some remains shown from the current state of the graphics memory. That should disappear when the graphics driver starts. If these artifacts are always the same at each restart, that could be bad graphics memory perhaps only for certain colors. Run a memory test program, che...
by wacom1
Wed 20. Jun 2018, 14:45
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 15
Views: 1274

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

I don't know if it makes a difference, but there is a new BIOS firmware update out now for the Companion 2 (through Wacom Desktop Center). I suggest to try that.
by wacom1
Fri 15. Jun 2018, 13:35
Forum: Pen Tablets
Topic: scrolling problems with firefox
Replies: 12
Views: 1906

Re: scrolling problems with firefox

In this case I would check the settings in the mouse/touchpad control panel, adjust the pointer speed. If you mouse allows reduce pointer acceleration. If the problem affects only firefox, start firefox, enter 'about:config', in searchbar type 'mousewheel.min_line_scroll_amount', then adjust the spe...
by wacom1
Wed 6. Jun 2018, 13:30
Forum: Pen Tablets
Topic: Windows 10, Intuos2, wavy lines problem
Replies: 5
Views: 1319

Re: Windows 10, Intuos2, wavy lines problem

Interesting solution :) The tiny screw adjusts the pen frequency calibration (how well pen and tablet frequency are aligned). I guess with electronic components in pen or tablet getting older the pen calibration can get off and cause problems.
by wacom1
Wed 6. Jun 2018, 13:22
Forum: Pen Tablets
Topic: Where's Touch Ring Setting with driver 6.3.30-1 on Mac OS X 10.12.6
Replies: 1
Views: 231

Re: Where's Touch Ring Setting with driver 6.3.30-1 on Mac OS X 10.12.6

Thanks for reporting the bug. We could reproduce it. Touchring control is fine with the newer Intuos Pro model, but missing for the Intuos4 unfortunately. - For the moment we suggest to revert to a previous driver version.
by wacom1
Wed 6. Jun 2018, 12:58
Forum: Pen Tablets
Topic: scrolling problems with firefox
Replies: 12
Views: 1906

Re: scrolling problems with firefox

What method do you use for scrolling ? 2 finger touch ? Pen 'scroll' button ? Pen moving on the scrollbar ? Pen scroll button uses the distance between pentip and screen pointer for controlling the scrolling speed.

Go to advanced search