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Wacom Drivers
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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Registration
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Search found 869 matches

by wacom1
Mon 28. May 2018, 06:57
Forum: Pen Displays
Topic: Wacom Cintiq 13HD not detected in Win7, only as USB-to-UART + USB Hub + HID-compliant mouse.
Replies: 1
Views: 108

Re: Wacom Cintiq 13HD not detected in Win7, only as USB-to-UART + USB Hub + HID-compliant mouse.

Make sure that Win7 is fully upated and the .NET and VC redistributables are installed. You may have a look into c:\Program Files\Tablet\Wacom\Install.log to see which installation step fails. (There are many 'normal' error messages in the file, f.e. when the installer checks for the presense of som...
by wacom1
Sun 27. May 2018, 14:09
Forum: Pen Tablets
Topic: Pan/Scroll works only when Wacom Preferences window active
Replies: 3
Views: 397

Re: Pan/Scroll works only when Wacom Preferences window active

Open the driver control panel, select a button and assign Keystroke, in the dialog press the spacebar. It will show as {Space} and work the same in Photoshop as pressing the spacebar on the keyboard. - You have to make sure that this setting is used when Photoshop is active, other that button may ha...
by wacom1
Sun 27. May 2018, 14:00
Forum: Pen Displays
Topic: Cintiq 16 pro suddenly stopped by windows
Replies: 2
Views: 142

Re: Cintiq 16 pro suddenly stopped by windows

Unplug the tablet, uninstall the driver and restart Windows. Check for remaining Wacom entries in device manager and remove them then attach the tablet again. Make sure that Windows detects the device, otherwise try different USB ports/cables and if possible test on another machine. If all looks ok,...
by wacom1
Sat 26. May 2018, 07:52
Forum: Pen Displays
Topic: Cintiq 13HD 'no input signal' on Mac
Replies: 4
Views: 758

Re: Cintiq 13HD 'no input signal' on Mac

It can be expensive if the LCD panel needs to be replaced - as its bonded with the digitizer and electronics, you can only exchange the complete unit. The service center will check, if that is necessary or if the problem is somewhere else (connector, cable, etc).
by wacom1
Sat 26. May 2018, 07:44
Forum: Pen Computers
Topic: MSP 13 card reader issue
Replies: 1
Views: 85

Re: MSP 13 card reader issue

You need to push the SD card til it clicks. Push it again to release it. If the slot is faulty, contact Wacom support for help.
by wacom1
Sat 26. May 2018, 07:38
Forum: Pen Computers
Topic: Pan/Scroll Cursor stuck. Mouse not moving until release.
Replies: 1
Views: 135

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

The function of 'pan/scroll' is moving the current document under the pen instead of moving the pointer. If you don't want that, configure the button for other scroll settings depending on the application.
by wacom1
Sat 26. May 2018, 07:34
Forum: Pen Tablets
Topic: is this delay normal?
Replies: 3
Views: 254

Re: is this delay normal?

Go to the Windows control panel for TabletPC/Pen and Touch settings and deactivate 'press and hold' to rightclick. You can also turn off 'use Windows Ink' in the tablet properties/mapping panel.
by wacom1
Wed 23. May 2018, 07:53
Forum: Pen Tablets
Topic: New nibs for Intuos Pro Pen 2 (2017)
Replies: 2
Views: 161

Re: New nibs for Intuos Pro Pen 2 (2017)

The shape of the new nibs is very different from the nibs for the older pens. In order to reduce parallax (on the display tablets) and performance of the Pro Pen 2 the nibs are shorter and thinner. There is currently no plan for other nibs. - It is possible to use the older pens (and nibs) on the In...
by wacom1
Wed 16. May 2018, 07:38
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 11
Views: 529

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

If you have such an issue at roughly same time - and it is not power saving - I would check for possible internet connection issues: turn off cloud backup of the settings (and perhaps other software you have running).
by wacom1
Wed 16. May 2018, 07:01
Forum: Pen Displays
Topic: Keeping Cintiq 27 Remote Powered On
Replies: 3
Views: 228

Re: Keeping Cintiq 27 Remote Powered On

I am sorry, there is no such option to change the EKR power saving time.

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