DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver will be released early this week. Keep an eye out in the Wacom Desktop Center for the update notice. However, a new Mac OS security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946


Wacom Drivers:
June 2018: New drivers released version 6.3.30 for Win and 6.3.30 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 877 matches

by wacom1
Wed 6. Jun 2018, 09:35
Forum: Pen Computers
Topic: Constant need to calibrate and settings that reset
Replies: 2
Views: 349

Re: Constant need to calibrate and settings that reset

Since this is not the normal or frequent situation, it is not an issue in the list of known or fixed bugs. When you go through calibration once, the information is saved in the driver settings file and you are (normally) never asked again to calibrate - unless you reset settings or use another table...
by wacom1
Thu 31. May 2018, 17:29
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 80
Views: 23673

Re: MSP 16 with external monitor blanks out

I have seen MSPs working fine with external monitors without any issue, but blanking out sometimes with another monitor, for example when connecting a beamer. And I have seen monitors intermittently blanking out on computers that are not made by Wacom, but use Intel/Nvidia driver. In these cases it ...
by wacom1
Wed 30. May 2018, 08:06
Forum: Pen Tablets
Topic: is this delay normal?
Replies: 3
Views: 325

Re: is this delay normal?

The 'use Windows Ink' option is in the 'mapping/projection' tab (or calibration tab on the display tablets) at the bottom. Some apps need Windows Ink for pressure sensitivity, so it is activated by default.
by wacom1
Wed 30. May 2018, 08:00
Forum: Apps and Services
Topic: Inkspace Web won't show notes
Replies: 3
Views: 214

Re: Inkspace Web won't show notes

Please try a different browser for accessing the web portal. If the files are synced you should be able to see and access them from other machines. Preview in the browser may not always be ok. If the problem remains, report it to Wacom customer support.
by wacom1
Mon 28. May 2018, 17:32
Forum: Pen Computers
Topic: MSP 13` connect with Cintiq 22HD
Replies: 2
Views: 258

Re: MSP 13` connect with Cintiq 22HD

Open Windows display settings and make sure the second display is shown and activated.
by wacom1
Mon 28. May 2018, 10:01
Forum: Pen Computers
Topic: Can I reprogram the Auto-rotate side switch on Companion 2?
Replies: 2
Views: 256

Re: Can I reprogram the Auto-rotate side switch on Companion 2?

This is not possible, but why not using a tablet button for Touch On/Off ?
by wacom1
Mon 28. May 2018, 09:59
Forum: Pen Computers
Topic: Pen only drags canvas in PS (MSP)
Replies: 10
Views: 2218

Re: Pen only drags canvas in PS (MSP)

Microsft has fixed the problem with the recent Spring update to version 1803.
by wacom1
Mon 28. May 2018, 06:57
Forum: Pen Displays
Topic: Wacom Cintiq 13HD not detected in Win7, only as USB-to-UART + USB Hub + HID-compliant mouse.
Replies: 1
Views: 186

Re: Wacom Cintiq 13HD not detected in Win7, only as USB-to-UART + USB Hub + HID-compliant mouse.

Make sure that Win7 is fully upated and the .NET and VC redistributables are installed. You may have a look into c:\Program Files\Tablet\Wacom\Install.log to see which installation step fails. (There are many 'normal' error messages in the file, f.e. when the installer checks for the presense of som...
by wacom1
Sun 27. May 2018, 14:09
Forum: Pen Tablets
Topic: Pan/Scroll works only when Wacom Preferences window active
Replies: 3
Views: 563

Re: Pan/Scroll works only when Wacom Preferences window active

Open the driver control panel, select a button and assign Keystroke, in the dialog press the spacebar. It will show as {Space} and work the same in Photoshop as pressing the spacebar on the keyboard. - You have to make sure that this setting is used when Photoshop is active, other that button may ha...

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