Wacom Drivers
March 2018: Updated drivers released version 6.3.29-6 for Win and Mac, supporting the new Cintiq Pro 24/32 products. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers


For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 821 matches

by wacom1
Fri 6. Apr 2018, 16:30
Forum: Pen Tablets
Topic: Backed up wacom files and folders, can I find old settings?
Replies: 4
Views: 88

Re: Backed up wacom files and folders, can I find old settings?

wacom_tablet.dat in c:\users\<username>\appdata\roaming\wtablet should be the right file.should be the right file.
by wacom1
Fri 6. Apr 2018, 16:26
Forum: Smartpads
Topic: Bamboo Tablet - Pen reacts without touching
Replies: 1
Views: 43

Re: Bamboo Tablet - Pen reacts without touching

It sounds like a hardware problem of the pen. Open tablet properties, press Ctrl while clicking on About->diagnose, then check pen pressure with the pen not touching the tablet yet. In this case pressure should be zero or close to zero. - If not, pull out the nib, wipe it clean and push it back in, ...
by wacom1
Fri 6. Apr 2018, 16:20
Forum: Pen Tablets
Topic: Problem With Pen Driver
Replies: 1
Views: 135

Re: Problem With Pen Driver

Did you try to turn off 'use Windows Ink' in the tablet driver ? Since Win10 Fall Creators Update Microsoft has changed the functionality for the stylus in programs using Windows Ink (like Photoshop).
by wacom1
Wed 4. Apr 2018, 05:32
Forum: Pen Tablets
Topic: Graphire double click / connection issues
Replies: 1
Views: 53

Re: Graphire double click / connection issues

For the ripple/circle effects go to tablet properties mapping and turn off 'use Wacom Ink'. Best is to reset the driver first, then change the Windows Ink option. That may also help for doubleclicks.
by wacom1
Wed 4. Apr 2018, 05:27
Forum: Pen Displays
Topic: Cintiq 13 pro: Windows 10 Acer R15: No Display
Replies: 2
Views: 105

Re: Cintiq 13 pro: Windows 10 Acer R15: No Display

For the display you need either a connection USB-C to USB-C to a computer supporting USB-C displayport alternate mode, or the Wacom Link and a displayport connection. If your computer does not support displayport, you would need a HDMI to Displayport adapter. Most HDMI-DP adapters work only the othe...
by wacom1
Mon 2. Apr 2018, 11:03
Forum: Pen Tablets
Topic: Issue with charging
Replies: 1
Views: 73

Re: Issue with charging

The Intuos Pro M doesn't need any charging unless you want to use it in wireless mode. You should first connect it by cable, install the driver and make sure that is fine and working. Once cable mode is all ok, you can try the wireless connection. And only then do need to switch it on.
by wacom1
Sat 31. Mar 2018, 13:37
Forum: Pen Tablets
Topic: Driver issues
Replies: 3
Views: 145

Re: Driver issues

We are not aware of such a problem with the newest driver. First try to reset driver settings and if no success, uninstall that driver and revert to the previous version. Then contact Wacom support and we can try to find out, what is causing the issue.
by wacom1
Sat 31. Mar 2018, 06:53
Forum: Pen Tablets
Topic: scrolling problems with firefox
Replies: 2
Views: 141

Re: scrolling problems with firefox

Check your Firefox scrolling settings and change the setting for 'smooth scrolling'.
by wacom1
Fri 30. Mar 2018, 17:59
Forum: Pen Tablets
Topic: Intuos 5 window dragging crashes
Replies: 2
Views: 83

Re: Intuos 5 window dragging crashes

There is a setting in Painter preferences for 'RTS Realtime Stylus'. Activate this and activate 'use Windows Ink'. At the moment Painter 2018 has a problem with other settings.
by wacom1
Wed 28. Mar 2018, 06:46
Forum: Pen Tablets
Topic: Problems with Intuos Pro L (2017) & Bluetooth
Replies: 8
Views: 1068

Re: Problems with Intuos Pro L (2017) & Bluetooth

First connect the tablet by cable, install the driver and make sure it works fine and the battery status is ok. - If all ok, disconnect the cable, press the On button, note that one of the touchring LEDs is On, start pairing on the Mac, then press the touchring button for 3 seconds til you see the s...

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