Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 876 matches

by wacom1
Sun 27. May 2018, 14:00
Forum: Pen Displays
Topic: Cintiq 16 pro suddenly stopped by windows
Replies: 2
Views: 413

Re: Cintiq 16 pro suddenly stopped by windows

Unplug the tablet, uninstall the driver and restart Windows. Check for remaining Wacom entries in device manager and remove them then attach the tablet again. Make sure that Windows detects the device, otherwise try different USB ports/cables and if possible test on another machine. If all looks ok,...
by wacom1
Sat 26. May 2018, 07:52
Forum: Pen Displays
Topic: Cintiq 13HD 'no input signal' on Mac
Replies: 11
Views: 5703

Re: Cintiq 13HD 'no input signal' on Mac

It can be expensive if the LCD panel needs to be replaced - as its bonded with the digitizer and electronics, you can only exchange the complete unit. The service center will check, if that is necessary or if the problem is somewhere else (connector, cable, etc).
by wacom1
Sat 26. May 2018, 07:44
Forum: Pen Computers
Topic: MSP 13 card reader issue
Replies: 1
Views: 365

Re: MSP 13 card reader issue

You need to push the SD card til it clicks. Push it again to release it. If the slot is faulty, contact Wacom support for help.
by wacom1
Sat 26. May 2018, 07:38
Forum: Drivers
Topic: Pan/Scroll Cursor stuck. Mouse not moving until release.
Replies: 45
Views: 5776

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

The function of 'pan/scroll' is moving the current document under the pen instead of moving the pointer. If you don't want that, configure the button for other scroll settings depending on the application.
by wacom1
Sat 26. May 2018, 07:34
Forum: Pen Tablets
Topic: is this delay normal?
Replies: 3
Views: 601

Re: is this delay normal?

Go to the Windows control panel for TabletPC/Pen and Touch settings and deactivate 'press and hold' to rightclick. You can also turn off 'use Windows Ink' in the tablet properties/mapping panel.
by wacom1
Wed 23. May 2018, 07:53
Forum: Pen Tablets
Topic: New nibs for Intuos Pro Pen 2 (2017)
Replies: 2
Views: 520

Re: New nibs for Intuos Pro Pen 2 (2017)

The shape of the new nibs is very different from the nibs for the older pens. In order to reduce parallax (on the display tablets) and performance of the Pro Pen 2 the nibs are shorter and thinner. There is currently no plan for other nibs. - It is possible to use the older pens (and nibs) on the In...
by wacom1
Wed 16. May 2018, 07:38
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 15
Views: 2052

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

If you have such an issue at roughly same time - and it is not power saving - I would check for possible internet connection issues: turn off cloud backup of the settings (and perhaps other software you have running).
by wacom1
Wed 16. May 2018, 07:01
Forum: Pen Displays
Topic: Keeping Cintiq 27 Remote Powered On
Replies: 3
Views: 594

Re: Keeping Cintiq 27 Remote Powered On

I am sorry, there is no such option to change the EKR power saving time.
by wacom1
Wed 16. May 2018, 06:59
Forum: Pen Tablets
Topic: wacom intuos pro (m size) stopped working on high sierra 10.13.4.
Replies: 2
Views: 1542

Re: wacom intuos pro (m size) stopped working on high sierra 10.13.4.

The LED light indicates that the tablet is getting power and that happens before and independant of a tablet driver. If the light is not coming on anymore the tablet or cable have a problem. Unplug the tablet, uninstall the driver restart and attach the tablet. The operating system should detect and...
by wacom1
Sun 13. May 2018, 13:43
Forum: Pen Tablets
Topic: Issue with wireless kit constantly disconnecting
Replies: 3
Views: 1288

Re: Issue with wireless kit constantly disconnecting

Disconnecting is more likely caused by some interference from surrounding. If possible attach the wireless USB dongle by extension cable to the computer, so you can move it around and further away from the computer (we see disconnections freuently on Macs with USB3 ports, which can interfere on same...

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