Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 876 matches

by wacom1
Fri 11. May 2018, 11:56
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 15
Views: 1625

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

When this happens and the fans start blowing, it sound like an overheating issue. This should resolve when cooling down, but it is better to avoid by making sure nothing blocks air ventilation. Apart from that I would check of course power options on the desktop machine (f.e. Win10 -> power options ...
by wacom1
Fri 11. May 2018, 11:47
Forum: Stylus
Topic: Pen for elan wacom aes touchscreen ic ?
Replies: 1
Views: 522

Re: Pen for elan wacom aes touchscreen ic ?

Wacom AES pens work only on devices with WACOM AES (AES and Wacom touch IC), not with AES devices with Elan touch IC. For compatibility check www.wacom.com/comp for tested devices.
by wacom1
Fri 11. May 2018, 11:35
Forum: Pen Displays
Topic: Smart Podium ID422W same as Wacom 21UX?
Replies: 3
Views: 557

Re: Smart Podium ID422W same as Wacom 21UX?

Some Smart Podium devices were build with Wacom hardware, for models with extra buttons an additonal driver would be required, but apart from that the regular driver will probably work - be aware that we do not support and test Smart devices and cannot garantee that it works. But I would just try wi...
by wacom1
Fri 11. May 2018, 11:28
Forum: Pen Tablets
Topic: Is there a non-tracking function?
Replies: 2
Views: 266

Re: Is there a non-tracking function?

You can make the pen work in this way, when activating 'mouse mode' in the tablet properties under 'mapping/projection'.
by wacom1
Fri 11. May 2018, 11:26
Forum: Pen Tablets
Topic: Intuos not working help!!
Replies: 2
Views: 2213

Re: Intuos not working help!!

Is the tablet LED On and reacting ? Does the driver diagnostics (control panel -> About) detect the tablet ? You might be able to use another cable, test with eraser end of the pen, remove the tablet settings in the Wacom Desktop Center. - The best steps depend on your tablet model, operating system...
by wacom1
Thu 10. May 2018, 11:15
Forum: Smartpads
Topic: Slate is paired but Inkspace doesnt recognize it
Replies: 4
Views: 891

Re: Slate is paired but Inkspace doesnt recognize it

Inkspace is a cloud servive and if you pair and sync the Slate on a mobile device the docoments can be accessed in any browser as well as the Inkspace app for desktop operating systems.
by wacom1
Thu 10. May 2018, 11:11
Forum: Pen Tablets
Topic: Intuos Pro Firmware update (21 august)
Replies: 2
Views: 1579

Re: Intuos Pro Firmware update (21 august)

A firmware update may affect Bluetooth connection speed and usually improve speed with some Bluetooth hardware and do not affect cable connection speed. Reset the driver and restart. If the problem remains contact technical support.
by wacom1
Tue 8. May 2018, 07:53
Forum: Pen Tablets
Topic: Wacom pen click and drag unresponsiveness in Photoshop
Replies: 1
Views: 414

Re: Wacom pen click and drag unresponsiveness in Photoshop

Make sure you have minimized the doubleclick distance setting in the driver. If you are using Win10, we recommend updating to the Spring Update (1803), which resolves some issues affecting the use of a pen in Photoshop and other programs.
by wacom1
Sun 6. May 2018, 19:08
Forum: Pen Tablets
Topic: Is the wacom wireless kit compatible with the one by wacom
Replies: 1
Views: 471

Re: Is the wacom wireless kit compatible with the one by wacom

No. The One By Wacom does notz support wireless connections.
by wacom1
Fri 4. May 2018, 08:42
Forum: Pen Tablets
Topic: Intuos pro 2015 driver issues
Replies: 4
Views: 801

Re: Intuos pro 2015 driver issues

If you have the problem with the Win10 Fall Creators Update, make sure to update to the new (1803) Spring Update, where MS has fixed the issue.

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