Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 876 matches

by wacom1
Fri 4. May 2018, 08:40
Forum: Pen Tablets
Topic: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.
Replies: 4
Views: 1506

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

I suggest to check in activity monitor, if there is high CPU usage or harddisk access when the pen is freezing.
by wacom1
Mon 30. Apr 2018, 13:05
Forum: Pen Tablets
Topic: Wacom CTH-470 issues, help?
Replies: 9
Views: 15463

Re: Wacom CTH-470 issues, help?

BambooDock is not working anymore since the server for that old software is turned off, but the tablet function should be fine with the 5.3.5 driver.
by wacom1
Mon 30. Apr 2018, 13:02
Forum: Pen Tablets
Topic: Help desperately needed - Intuos not recognized by computer
Replies: 2
Views: 2912

Re: Help desperately needed - Intuos not recognized by computer

Intuos 3 tablets have a mouse emulation build-in, that works with the standard Windows mouse driver. For proper pen function, you need tablet driver 6.2.0. - later driver versions do not support such old tablets anymore. If you had another driver installed: unplug the tablet, uninstall the driver an...
by wacom1
Mon 30. Apr 2018, 12:57
Forum: Pen Tablets
Topic: scrolling photoshop
Replies: 1
Views: 724

Re: scrolling photoshop

Microsoft has admitted the issue with the recent Win10 updates. Please have a look at the explanation in Microsofts forum under:

https://answers.microsoft.com/en-us/win ... 3650087221

You can either turn off 'use Windows Ink', add the registry key or uninstall the two mentioned Win10 updates.
by wacom1
Mon 30. Apr 2018, 12:57
Forum: Pen Displays
Topic: Cintiq 13HD and I have trouble with my pen BUT scrolling ISNT a problem
Replies: 2
Views: 1187

Re: Cintiq 13HD and I have trouble with my pen BUT scrolling ISNT a problem

Microsoft has admitted the issue with the recent Win10 updates. Please have a look at the explanation in Microsofts forum under:

https://answers.microsoft.com/en-us/win ... 3650087221

You can either turn off 'use Windows Ink', add the registry key or uninstall the two mentioned Win10 updates.
by wacom1
Fri 27. Apr 2018, 19:04
Forum: Pen Displays
Topic: Cintiq 13 HD - UNDESIDERABLE Pan
Replies: 2
Views: 1037

Re: Cintiq 13 HD - UNDESIDERABLE Pan

You are probably using Win10 and have this problem because of a recent Win10 update. In this case have a look at viewtopic.php?f=5&t=1600
by wacom1
Wed 25. Apr 2018, 11:27
Forum: Pen Displays
Topic: Intuos Pro M fresh install issues.
Replies: 1
Views: 651

Re: Intuos Pro M fresh install issues.

Open tablet properties, select the pen and minimize the doubleclick distance. Under Windows with the Fall Creators Update and recent updates turn off 'use Windows Ink' or at least use the fix from Microsoft for pen issues here: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/un...
by wacom1
Tue 24. Apr 2018, 10:41
Forum: Smartpads
Topic: Slate is paired but Inkspace doesnt recognize it
Replies: 4
Views: 2554

Re: Slate is paired but Inkspace doesnt recognize it

The Slate and Folio should be paired with Inkspace on a mobile device running iOS or Android. The desktop Inkspace App does not support the Smartpads.
by wacom1
Mon 23. Apr 2018, 07:01
Forum: Pen Tablets
Topic: Windows 10 Fall Creators Update
Replies: 33
Views: 11389

Re: Windows 10 Fall Creators Update

When you press the pen button for scrolling, the pen should remain at the current place and the document should scroll with variable speed when moving the pentip up or down. This variable scrolling is a new driver function. You can install still use the 'pan/scroll' setting or scroll with the pentip...
by wacom1
Sun 22. Apr 2018, 13:44
Forum: Pen Computers
Topic: MSP 13 - Hardware defect?
Replies: 5
Views: 1922

Re: MSP 13 - Hardware defect?

Pressure should be zero (or close) if the pentip is not touching the tablet surface. Then you should see pen coordinates, but zero pressure. When the pentip or eraser touches the screen, pressure should increase. If there is no reaction to pentip, test with eraser end. If both are not detected or no...

Go to advanced search