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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
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Mac OS 10.15.4 Update:
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Search found 164 matches

by wacom4
Mon 20. Jul 2020, 12:33
Forum: Drivers
Topic: Dear Wacom, Linux drivers?
Replies: 1
Views: 1843

Re: Dear Wacom, Linux drivers?

Wacom supports https://linuxwacom.github.io/.
Wouldn't that already help?
by wacom4
Mon 20. Jul 2020, 12:29
Forum: Pen Tablets
Topic: Dual Screens on Linux
Replies: 1
Views: 342

Re: Dual Screens on Linux

Maybe https://linuxwacom.github.io/ can help to answer your questions?
by wacom4
Wed 12. Feb 2020, 12:54
Forum: Pen Displays
Topic: Cintiq 16 - Weird Pen behaviour
Replies: 30
Views: 7048

Re: Cintiq 16 - Weird Pen behaviour

This is actually no known issue for us. We have seen this in the very past when Windows Ink has been introduced (I think this was Windows 7). This was one of the reasons to allow deactivation of Windows Ink the driver. When this happens - do you see anything in the task manager? High CPU or RAM load...
by wacom4
Mon 10. Feb 2020, 06:53
Forum: Pen Displays
Topic: Cintiq 16 - Weird Pen behaviour
Replies: 30
Views: 7048

Re: Cintiq 16 - Weird Pen behaviour

First we need to know your operating system...
Did you check https://www.wacom.com/en-gb/support for possible issues?
by wacom4
Mon 10. Feb 2020, 06:48
Forum: Pen Displays
Topic: Is a screen protection necessary for a Cintiq Pro 24?
Replies: 1
Views: 1035

Re: Is a screen protection necessary for a Cintiq Pro 24?

Cintiq Pro 24 (and 32 btw) has a hardened glass screen. So you need a really hard device to scratch it. Means: Typically a screen protector should not be needed. Make sure to not wear jewelry while drawing. And clean your Cintiq screen regularly with a soft cloth and some drops of normal glass-clean...
by wacom4
Mon 10. Feb 2020, 06:44
Forum: Pen Tablets
Topic: Clipart Studio Pro Issue
Replies: 1
Views: 904

Re: Clipart Studio Pro Issue

Can you see the behavior with other software that is pressure sensitive? Did you test your tablet with the driver diagnostics? See https://www.wacom.com/en-gb/support?guideId=001-668 for a full description. In case it is an issue with the pen or tablet, please use the contact means on the article to...
by wacom4
Fri 7. Feb 2020, 16:32
Forum: Drivers
Topic: Wacom tablets tracks every application that you open
Replies: 1
Views: 1297

Re: Wacom tablets tracks every application that you open

We’ve had many questions about data collection in our driver. To learn more about the intent and use of the optional Wacom Experience Program and how to opt in or out. Go here https://eu.shop.wacom.eu/wacom-infochannel/wacom-experience-program/ Or read the FAQ article in our self help: https://www.w...
by wacom4
Fri 10. Jan 2020, 08:54
Forum: Pen Tablets
Topic: tablet works OK, pen not working, mac 10.15.2
Replies: 1
Views: 895

Re: tablet works OK, pen not working, mac 10.15.2

So it means that you went through https://www.wacom.com/en-gb/support?guideId=015-916, correct? Does the eraser side of your pen work? Then please use https://www.wacom.com/en-gb/support?guideId=001-668 to reach the diagnostic dialog of the driver - and check if the pen is recognized and works as ex...
by wacom4
Fri 4. Oct 2019, 11:21
Forum: Pen Displays
Topic: PROBLEM + IDEA / Feature Request | Cintiq Pro 24 | Anti-Glare Screen Material Causes Metallic Color Shift
Replies: 2
Views: 1171

Re: PROBLEM + IDEA / Feature Request | Cintiq Pro 24 | Anti-Glare Screen Material Causes Metallic Color Shift

Thanks a lot for the detailed post!
I have forwarded it to our product teams. As usual with enhancement requests: I cannot tell if we can make this requested change.
by wacom4
Mon 30. Sep 2019, 14:11
Forum: Pen Tablets
Topic: Touch Driver Woes
Replies: 4
Views: 1719

Re: Touch Driver Woes

Can you please try a clean install with the latest driver version:
- Unplug the tablet from the computer.
- Uninstall the driver
- Reboot your system
- Plug in the tablet and install the latest driver from http://www.wacom.com/support/product-support/drivers

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