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Search found 168 matches

by wacom4
Fri 7. Feb 2020, 16:32
Forum: Drivers
Topic: Wacom tablets tracks every application that you open
Replies: 1
Views: 1413

Re: Wacom tablets tracks every application that you open

We’ve had many questions about data collection in our driver. To learn more about the intent and use of the optional Wacom Experience Program and how to opt in or out. Go here https://eu.shop.wacom.eu/wacom-infochannel/wacom-experience-program/ Or read the FAQ article in our self help: https://www.w...
by wacom4
Fri 10. Jan 2020, 08:54
Forum: Pen Tablets
Topic: tablet works OK, pen not working, mac 10.15.2
Replies: 1
Views: 996

Re: tablet works OK, pen not working, mac 10.15.2

So it means that you went through https://www.wacom.com/en-gb/support?guideId=015-916, correct? Does the eraser side of your pen work? Then please use https://www.wacom.com/en-gb/support?guideId=001-668 to reach the diagnostic dialog of the driver - and check if the pen is recognized and works as ex...
by wacom4
Fri 4. Oct 2019, 11:21
Forum: Pen Displays
Topic: PROBLEM + IDEA / Feature Request | Cintiq Pro 24 | Anti-Glare Screen Material Causes Metallic Color Shift
Replies: 2
Views: 1303

Re: PROBLEM + IDEA / Feature Request | Cintiq Pro 24 | Anti-Glare Screen Material Causes Metallic Color Shift

Thanks a lot for the detailed post!
I have forwarded it to our product teams. As usual with enhancement requests: I cannot tell if we can make this requested change.
by wacom4
Mon 30. Sep 2019, 14:11
Forum: Pen Tablets
Topic: Touch Driver Woes
Replies: 4
Views: 1954

Re: Touch Driver Woes

Can you please try a clean install with the latest driver version:
- Unplug the tablet from the computer.
- Uninstall the driver
- Reboot your system
- Plug in the tablet and install the latest driver from http://www.wacom.com/support/product-support/drivers
by wacom4
Mon 30. Sep 2019, 14:10
Forum: Pen Tablets
Topic: Intuos Pro L skipping lines?
Replies: 1
Views: 1027

Re: Intuos Pro L skipping lines?

I recommend to contact the support team of your region: support.wacom.com
by wacom4
Mon 30. Sep 2019, 14:10
Forum: Pen Tablets
Topic: Tablet changing active aria in Illustrator
Replies: 2
Views: 1295

Re: Tablet changing active aria in Illustrator

Have you tried to remove all settings for all users with the Wacom Preference File Utility?
by wacom4
Mon 30. Sep 2019, 14:06
Forum: Pen Displays
Topic: Replacement cable for Cintiq 24HD Touch?
Replies: 1
Views: 1030

Re: Replacement cable for Cintiq 24HD Touch?

The DTH-2400 has different cables.
The pen data is handled over the USB cable in the stand. This is a very long USB-A to USB-B cable.
See Stand Setup and Usage - Part 2 in http://101.wacom.com/UserHelp/en/TOC/DTH-2400.html
by wacom4
Mon 16. Sep 2019, 06:47
Forum: Pen Displays
Topic: Anyway to go back to default Pen Calibration?
Replies: 2
Views: 1956

Re: Anyway to go back to default Pen Calibration?

This sounds like an issue with the graphics driver / resolution of your Cintiq or with the mapping of the resolution to the pen grid Thus please: 1) Update your graphics driver and set the correct resolution and eventually magnification in your OS 2) Remove all Preferences from the Wacom driver - be...
by wacom4
Mon 16. Sep 2019, 06:37
Forum: Pen Displays
Topic: Frozen images in some areas of the display
Replies: 2
Views: 1066

Re: Frozen images in some areas of the display

PLease note, that new Forum users need to be approved by the board administration... This looks like an issue with the graphics driver. Maybe together with the software you are using (looks like Photoshop). As you wrote that you updated Windows as well I recommend to have a look at the graphics driv...
by wacom4
Mon 19. Aug 2019, 12:36
Forum: Pen Computers
Topic: Sudden crop up of issues on mobile studio pro 16 i7 model.
Replies: 4
Views: 2390

Re: Sudden crop up of issues on mobile studio pro 16 i7 model.

Did you reset Windows already? This step is unfortunately needed to rule out any Software-Related issues:
1) Back up the data on your MSP
2) https://www.wacom.com/en-gb/support?guideId=013-194

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