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Search found 164 matches

by wacom4
Mon 30. Sep 2019, 14:10
Forum: Pen Tablets
Topic: Intuos Pro L skipping lines?
Replies: 1
Views: 742

Re: Intuos Pro L skipping lines?

I recommend to contact the support team of your region: support.wacom.com
by wacom4
Mon 30. Sep 2019, 14:10
Forum: Pen Tablets
Topic: Tablet changing active aria in Illustrator
Replies: 2
Views: 944

Re: Tablet changing active aria in Illustrator

Have you tried to remove all settings for all users with the Wacom Preference File Utility?
by wacom4
Mon 30. Sep 2019, 14:06
Forum: Pen Displays
Topic: Replacement cable for Cintiq 24HD Touch?
Replies: 1
Views: 726

Re: Replacement cable for Cintiq 24HD Touch?

The DTH-2400 has different cables.
The pen data is handled over the USB cable in the stand. This is a very long USB-A to USB-B cable.
See Stand Setup and Usage - Part 2 in http://101.wacom.com/UserHelp/en/TOC/DTH-2400.html
by wacom4
Mon 16. Sep 2019, 06:47
Forum: Pen Displays
Topic: Anyway to go back to default Pen Calibration?
Replies: 2
Views: 1606

Re: Anyway to go back to default Pen Calibration?

This sounds like an issue with the graphics driver / resolution of your Cintiq or with the mapping of the resolution to the pen grid Thus please: 1) Update your graphics driver and set the correct resolution and eventually magnification in your OS 2) Remove all Preferences from the Wacom driver - be...
by wacom4
Mon 16. Sep 2019, 06:37
Forum: Pen Displays
Topic: Frozen images in some areas of the display
Replies: 2
Views: 725

Re: Frozen images in some areas of the display

PLease note, that new Forum users need to be approved by the board administration... This looks like an issue with the graphics driver. Maybe together with the software you are using (looks like Photoshop). As you wrote that you updated Windows as well I recommend to have a look at the graphics driv...
by wacom4
Mon 19. Aug 2019, 12:36
Forum: Pen Computers
Topic: Sudden crop up of issues on mobile studio pro 16 i7 model.
Replies: 4
Views: 1813

Re: Sudden crop up of issues on mobile studio pro 16 i7 model.

Did you reset Windows already? This step is unfortunately needed to rule out any Software-Related issues:
1) Back up the data on your MSP
2) https://www.wacom.com/en-gb/support?guideId=013-194
by wacom4
Mon 19. Aug 2019, 12:32
Forum: Pen Displays
Topic: Cintiq24pro 8 bit only???
Replies: 12
Views: 3362

Re: Cintiq24pro 8 bit only???

Please have a look at the specs: https://www.wacom.com/en-gb/products/pen-displays/wacom-cintiq-pro-24#Specifications Does this help already? And please ensure that the connection is supporting the resolution and color range - probably DisplayPort is the best choice (depending on your other hardware).
by wacom4
Fri 31. May 2019, 14:09
Forum: Stylus
Topic: Wacom ink does not want to pair
Replies: 7
Views: 5270

Re: Wacom ink does not want to pair

Please contact us directly: http://www.wacom.com/support/contact-support as we might have a hardware defect.
by wacom4
Thu 9. May 2019, 07:20
Forum: Pen Displays
Topic: EK Remote Touch Ring not working
Replies: 4
Views: 2170

Re: EK Remote Touch Ring not working

Thanks for confirming that it works now.
by wacom4
Thu 9. May 2019, 07:19
Forum: Pen Displays
Topic: Cintiq 16 Pro, White Spots
Replies: 5
Views: 1931

Re: Cintiq 16 Pro, White Spots

This is a topic where you should contact the support team of your region: http://www.wacom.com/support/contact-support
Our support team will be able to help get better pictures of the situation and help you with eventual warranty handling. Please refer to this thread in the forum as well. Thanks

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