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Search found 171 matches

by wacom4
Mon 11. Sep 2017, 07:49
Forum: Pen Tablets
Topic: Wacomo Intuos Pro L is a toy or tool (model 2017)
Replies: 1
Views: 2064

Re: Wacomo Intuos Pro L is a toy or tool (model 2017)

We are currently handling your case in CAS-724841-X3R2S0.
Please ensure that mails from *@wacom.com reach your inbox.

You can help us be sending a response to our automatic mail with pictures showing the issue. Thanks.
by wacom4
Mon 11. Sep 2017, 07:45
Forum: Drivers
Topic: Click Select using Pages on Mac
Replies: 28
Views: 19429

Re: Click Select using Pages on Mac

This is a known issue in Pages - and some other Apple software.
Unless Apple changes their way of handling pen input (currently the apps react to too many "events"), Wacom cannot help.
by wacom4
Mon 11. Sep 2017, 07:43
Forum: Pen Tablets
Topic: A supported tablet not found
Replies: 8
Views: 31635

Re: A supported tablet not found

Please uninstall your driver: http://www.wacom.com/en-us/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=ce67b2c8-4f6f-47c8-93cd-4c6581992d1c&stPage=guideListPage-1 There is a similar ar...
by wacom4
Mon 11. Sep 2017, 07:30
Forum: Pen Tablets
Topic: Transfer settings to updated applications?
Replies: 4
Views: 5135

Re: Transfer settings to updated applications?

This is a good proposal for the driver.
I know that this was in discussion a while ago, but need to check with the driver team on the current status.
by wacom4
Mon 11. Sep 2017, 07:14
Forum: Pen Tablets
Topic: Wacom Intuos Pro 660 will not connect?
Replies: 2
Views: 3473

Re: Wacom Intuos Pro 660 will not connect?

This sounds like an issue - please contact your local support team: http://www.wacom.com/support/contact-support
by wacom4
Wed 6. Sep 2017, 13:14
Forum: Pen Tablets
Topic: Photoshop brush lag in WIn 10
Replies: 5
Views: 5133

Re: Photoshop brush lag in WIn 10

Please note that the main aim of this forum is for "users help users". When we have time we will try to help as good as possible. In case you have an urgent support need, please use http://www.wacom.com/support/contact-support. The only known lag issue with Photoshop is on macOS as per our...
by wacom4
Wed 6. Sep 2017, 13:07
Forum: Pen Tablets
Topic: Intous Pro M PTH-660 Touchring and expreskeys doesnt work!
Replies: 6
Views: 4823

Re: Intous Pro M PTH-660 Touchring and expreskeys doesnt work!

Thanks for working with our support team as well - I have seen that your local dealer will take care. Otherwise I would have recommended a repair with us.
by wacom4
Wed 6. Sep 2017, 13:03
Forum: Pen Tablets
Topic: Intuos drivers for Sierra 10.12.6
Replies: 11
Views: 18083

Re: Intuos drivers for Sierra 10.12.6

Sometimes the data in the user account gets messed up from macOS itself. Sometimes this helps: http://www.wacom.com/en-us/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-driver-on-Mac-OS-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=92364887-7911-4c75-9b...
by wacom4
Wed 6. Sep 2017, 12:59
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 44
Views: 64311

Re: Cintiq 27QHD - no display (black screen)

Dear ARTEHAGA,
I asked the support team to contact you about your Cintiq 27.
by wacom4
Wed 6. Sep 2017, 12:50
Forum: Pen Computers
Topic: Companion Hybrid - Display Error when connected to Windows
Replies: 6
Views: 7156

Re: Companion Hybrid - Display Error when connected to Windows

Thanks for the details. This narrows it down to your computer unfortunately. You write that the adaptor is DVI-HDMI, this means that the original output is DVI, correct? Do you have any DVI-Screen available you could test? Is this a PC with a changeable graphics card where you could replace the card?

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