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Search found 171 matches

by wacom4
Tue 5. Sep 2017, 13:36
Forum: Pen Tablets
Topic: Problem connecting Intuos Pro Paper via USB
Replies: 3
Views: 4948

Re: Problem connecting Intuos Pro Paper via USB

Here are the steps to connect: Inkspace will setup a device to connect. If does not see a connected device it will ask you to connect one. Connecting to Bluetooth: Even if the customer is already connected to Bluetooth, Inkspace will require a re-pair. Turn power button on by holding the power butto...
by wacom4
Tue 5. Sep 2017, 13:02
Forum: Pen Tablets
Topic: Intuos drivers for Sierra 10.12.6
Replies: 11
Views: 18083

Re: Intuos drivers for Sierra 10.12.6

Thanks for all the details, now I have a much better picture. How did you remove the driver from the Mac? Did you use the Wacom Preference File Utility? Or use the typical macOS way to simply delete the files? (See the step-by-step description: http://www.wacom.com/en-us/support?guideTitle=How-do-I-...
by wacom4
Tue 5. Sep 2017, 12:56
Forum: Pen Computers
Topic: Companion Hybrid - Display Error when connected to Windows
Replies: 6
Views: 7156

Re: Companion Hybrid - Display Error when connected to Windows

OK, that sounds good from our side. When you write "functioned fine" - this means the device works (and still works) on a different PC, correct? And the behavior you describe shows that a) the driver works (Intuos like behavior) and b) the Hybrid correctly sets the mode (otherwise the scre...
by wacom4
Tue 5. Sep 2017, 07:21
Forum: Pen Tablets
Topic: Intous Pro M PTH-660 Touchring and expreskeys doesnt work!
Replies: 6
Views: 4823

Re: Intous Pro M PTH-660 Touchring and expreskeys doesnt work!

Can you please check this in the diagnose? Open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE. There you find the TouchRing and ExpressKeys on the left hand side. ("Left Touch" and "Left Buttons"). The touch ring should show changing numbers whe...
by wacom4
Tue 5. Sep 2017, 07:15
Forum: Pen Tablets
Topic: Intuos drivers for Sierra 10.12.6
Replies: 11
Views: 18083

Re: Intuos drivers for Sierra 10.12.6

@AtelierCunha: To check what is not working we need more details What are the symptoms? When the tablet is not connecting correctly, the driver does not change anything (blinking LED vs. solid) Is this a recent Mac? Do you need to use an adaptor from USB-C to USB? Please provide us as many details a...
by wacom4
Tue 5. Sep 2017, 07:04
Forum: Pen Computers
Topic: The *best* art glove
Replies: 1
Views: 5190

Re: The *best* art glove

Not sure if this is the "best" glove, but this is what our customer prefer since several years now: https://eu-store.wacom.com/Catalog/Acce ... undefined1
by wacom4
Mon 4. Sep 2017, 14:50
Forum: Apps and Services
Topic: Mosketch appli crash at launch
Replies: 6
Views: 7055

Re: Mosketch appli crash at launch

Did you try to contact the support of Mosketch already?
Since Wacom is not the manufacturer of this application our means are limited...
by wacom4
Mon 4. Sep 2017, 14:47
Forum: Smartpads
Topic: No reliable sync from Bamboo Folio with InkSpace iOS App
Replies: 4
Views: 7009

Re: No reliable sync from Bamboo Folio with InkSpace iOS App

The macOS app is currently not able to sync with Folio/Slate unfortunately.
While we work on this issue, could you check if the same happens with any other iPhone or with a compatible Android device?
by wacom4
Mon 4. Sep 2017, 14:45
Forum: Smartpads
Topic: Full compatibility with Windows
Replies: 23
Views: 21921

Re: Full compatibility with Windows

We are working on adding Windows support.
Unfortunately this is not as proceeding as quick as we thought. I can only apologize for the delay.
by wacom4
Mon 4. Sep 2017, 14:44
Forum: Pen Tablets
Topic: cable for intuos pen and touch art medium
Replies: 2
Views: 4020

Re: cable for intuos pen and touch art medium

The original cable is out of stock unfortunately in the moment.
Please use the STJ-A322: https://eu-store.wacom.com/Product/USB- ... undefined1

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