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Search found 179 matches

by wacom4
Tue 5. Sep 2017, 12:56
Forum: Pen Computers
Topic: Companion Hybrid - Display Error when connected to Windows
Replies: 6
Views: 8028

Re: Companion Hybrid - Display Error when connected to Windows

OK, that sounds good from our side. When you write "functioned fine" - this means the device works (and still works) on a different PC, correct? And the behavior you describe shows that a) the driver works (Intuos like behavior) and b) the Hybrid correctly sets the mode (otherwise the scre...
by wacom4
Tue 5. Sep 2017, 07:21
Forum: Pen Tablets
Topic: Intous Pro M PTH-660 Touchring and expreskeys doesnt work!
Replies: 6
Views: 5577

Re: Intous Pro M PTH-660 Touchring and expreskeys doesnt work!

Can you please check this in the diagnose? Open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE. There you find the TouchRing and ExpressKeys on the left hand side. ("Left Touch" and "Left Buttons"). The touch ring should show changing numbers whe...
by wacom4
Tue 5. Sep 2017, 07:15
Forum: Pen Tablets
Topic: Intuos drivers for Sierra 10.12.6
Replies: 11
Views: 20140

Re: Intuos drivers for Sierra 10.12.6

@AtelierCunha: To check what is not working we need more details What are the symptoms? When the tablet is not connecting correctly, the driver does not change anything (blinking LED vs. solid) Is this a recent Mac? Do you need to use an adaptor from USB-C to USB? Please provide us as many details a...
by wacom4
Tue 5. Sep 2017, 07:04
Forum: Pen Computers
Topic: The *best* art glove
Replies: 1
Views: 5645

Re: The *best* art glove

Not sure if this is the "best" glove, but this is what our customer prefer since several years now: https://eu-store.wacom.com/Catalog/Acce ... undefined1
by wacom4
Mon 4. Sep 2017, 14:50
Forum: Apps and Services
Topic: Mosketch appli crash at launch
Replies: 6
Views: 8105

Re: Mosketch appli crash at launch

Did you try to contact the support of Mosketch already?
Since Wacom is not the manufacturer of this application our means are limited...
by wacom4
Mon 4. Sep 2017, 14:47
Forum: Smartpads
Topic: No reliable sync from Bamboo Folio with InkSpace iOS App
Replies: 4
Views: 7907

Re: No reliable sync from Bamboo Folio with InkSpace iOS App

The macOS app is currently not able to sync with Folio/Slate unfortunately.
While we work on this issue, could you check if the same happens with any other iPhone or with a compatible Android device?
by wacom4
Mon 4. Sep 2017, 14:45
Forum: Smartpads
Topic: Full compatibility with Windows
Replies: 23
Views: 27082

Re: Full compatibility with Windows

We are working on adding Windows support.
Unfortunately this is not as proceeding as quick as we thought. I can only apologize for the delay.
by wacom4
Mon 4. Sep 2017, 14:44
Forum: Pen Tablets
Topic: cable for intuos pen and touch art medium
Replies: 2
Views: 4533

Re: cable for intuos pen and touch art medium

The original cable is out of stock unfortunately in the moment.
Please use the STJ-A322: https://eu-store.wacom.com/Product/USB- ... undefined1
by wacom4
Mon 4. Sep 2017, 14:16
Forum: Pen Tablets
Topic: Problem connecting Intuos Pro Paper via USB
Replies: 3
Views: 5631

Re: Problem connecting Intuos Pro Paper via USB

Does the tablet work in general?
Did you update the driver to the latest version?
Did you update the Intuos Pro Firmware to the latest version?
by wacom4
Mon 4. Sep 2017, 14:09
Forum: Pen Tablets
Topic: Tablet not working wirelessly
Replies: 1
Views: 2708

Re: Tablet not working wirelessly

When the tablet goes off like this, it shows that the USB Dongle is not found from the tablet / WL Kit. (dumb question:) Is the dongle plugged in? Did you already try another USB port for the dongle? Did you try on another computer? Does the tablet work when being connected with the cable? A new cab...

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