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Search found 171 matches

by wacom4
Mon 4. Sep 2017, 14:16
Forum: Pen Tablets
Topic: Problem connecting Intuos Pro Paper via USB
Replies: 3
Views: 4656

Re: Problem connecting Intuos Pro Paper via USB

Does the tablet work in general?
Did you update the driver to the latest version?
Did you update the Intuos Pro Firmware to the latest version?
by wacom4
Mon 4. Sep 2017, 14:09
Forum: Pen Tablets
Topic: Tablet not working wirelessly
Replies: 1
Views: 2232

Re: Tablet not working wirelessly

When the tablet goes off like this, it shows that the USB Dongle is not found from the tablet / WL Kit. (dumb question:) Is the dongle plugged in? Did you already try another USB port for the dongle? Did you try on another computer? Does the tablet work when being connected with the cable? A new cab...
by wacom4
Mon 4. Sep 2017, 14:06
Forum: Pen Tablets
Topic: Photoshop brush lag in WIn 10
Replies: 5
Views: 4918

Re: Photoshop brush lag in WIn 10

Which driver are you using? We just released a new one on http://www.wacom.com/support/product-support/drivers.
How is the tablet connected? Cable or Bluetooth?
What is the CPU and RAM load of the PC when this happens?
by wacom4
Mon 4. Sep 2017, 14:03
Forum: Pen Displays
Topic: Cintiq 16 pro frequently loses connection with art pen
Replies: 9
Views: 9178

Re: Cintiq 16 pro frequently loses connection with art pen

Did you try the latest driver from http://www.wacom.com/support/product-support/drivers? What does the Diagnose tell you about the Art Pen (and does the Erase side differ from this)? -> Open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE. This will open the Diagnost...
by wacom4
Mon 4. Sep 2017, 13:59
Forum: Pen Displays
Topic: Wacom Cintiq Pro 16 - colors are off
Replies: 2
Views: 3107

Re: Wacom Cintiq Pro 16 - colors are off

Does the Cintiq Pro show the same behavior on other computers as well?
Did you run all Firmware updates?
Did you reset the screen to factory defaults already?
by wacom4
Mon 4. Sep 2017, 13:54
Forum: Pen Computers
Topic: Charging MSP: Which port?
Replies: 2
Views: 4310

Re: Charging MSP: Which port?

The middle port is as well the one for Wacom Link in case you connect to a PC/Mac.
Thus I would use the upper or lower one for power.
by wacom4
Mon 4. Sep 2017, 13:49
Forum: Pen Computers
Topic: Upgrade SSD of MSP 16”
Replies: 3
Views: 5187

Re: Upgrade SSD of MSP 16”

No, the SSD is plugged.
As per my knowledge it is a M.2 SATA SSD.
by wacom4
Mon 4. Sep 2017, 13:43
Forum: Pen Tablets
Topic: Intuos drivers for Sierra 10.12.6
Replies: 11
Views: 17357

Re: Intuos drivers for Sierra 10.12.6

Please note that we just released the new driver 6.3.24-1 for macOS. When the LED is only blinking, the Mac (or PC) doesn't recognize the tablet itself. So no driver involved. Can you please check if using another USB Port on your Mac already solves the issue? Do you have a wireless kit? Then you ca...
by wacom4
Mon 4. Sep 2017, 13:39
Forum: Pen Computers
Topic: Companion Hybrid - Display Error when connected to Windows
Replies: 6
Views: 6881

Re: Companion Hybrid - Display Error when connected to Windows

Did you already try to
  1. test on another PC / Mac
  2. set the Compaion as secondary screen
  3. update the Graphics driver of your PC

What is the resolution you have set up for the Companion? Does the behavior change when the resolution changes?
by wacom4
Wed 23. Aug 2017, 13:52
Forum: Pen Displays
Topic: Cintiq Pro problems with Conections PC
Replies: 13
Views: 24195

Re: Cintiq Pro problems with Conections PC

you might not want to hear this: The adaptor won't work.
It is USB-C to HDMI ("Type-C input and HDMI output").
Thus the direction you are envisioning (HDMI to USB-C) won't work as this is a digital data conversion.

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