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Search found 179 matches

by wacom4
Mon 4. Sep 2017, 14:06
Forum: Pen Tablets
Topic: Photoshop brush lag in WIn 10
Replies: 5
Views: 5805

Re: Photoshop brush lag in WIn 10

Which driver are you using? We just released a new one on http://www.wacom.com/support/product-support/drivers.
How is the tablet connected? Cable or Bluetooth?
What is the CPU and RAM load of the PC when this happens?
by wacom4
Mon 4. Sep 2017, 14:03
Forum: Pen Displays
Topic: Cintiq 16 pro frequently loses connection with art pen
Replies: 9
Views: 11420

Re: Cintiq 16 pro frequently loses connection with art pen

Did you try the latest driver from http://www.wacom.com/support/product-support/drivers? What does the Diagnose tell you about the Art Pen (and does the Erase side differ from this)? -> Open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE. This will open the Diagnost...
by wacom4
Mon 4. Sep 2017, 13:59
Forum: Pen Displays
Topic: Wacom Cintiq Pro 16 - colors are off
Replies: 2
Views: 3906

Re: Wacom Cintiq Pro 16 - colors are off

Does the Cintiq Pro show the same behavior on other computers as well?
Did you run all Firmware updates?
Did you reset the screen to factory defaults already?
by wacom4
Mon 4. Sep 2017, 13:54
Forum: Pen Computers
Topic: Charging MSP: Which port?
Replies: 2
Views: 4956

Re: Charging MSP: Which port?

The middle port is as well the one for Wacom Link in case you connect to a PC/Mac.
Thus I would use the upper or lower one for power.
by wacom4
Mon 4. Sep 2017, 13:49
Forum: Pen Computers
Topic: Upgrade SSD of MSP 16”
Replies: 3
Views: 5958

Re: Upgrade SSD of MSP 16”

No, the SSD is plugged.
As per my knowledge it is a M.2 SATA SSD.
by wacom4
Mon 4. Sep 2017, 13:43
Forum: Pen Tablets
Topic: Intuos drivers for Sierra 10.12.6
Replies: 11
Views: 20140

Re: Intuos drivers for Sierra 10.12.6

Please note that we just released the new driver 6.3.24-1 for macOS. When the LED is only blinking, the Mac (or PC) doesn't recognize the tablet itself. So no driver involved. Can you please check if using another USB Port on your Mac already solves the issue? Do you have a wireless kit? Then you ca...
by wacom4
Mon 4. Sep 2017, 13:39
Forum: Pen Computers
Topic: Companion Hybrid - Display Error when connected to Windows
Replies: 6
Views: 8028

Re: Companion Hybrid - Display Error when connected to Windows

Did you already try to
  1. test on another PC / Mac
  2. set the Compaion as secondary screen
  3. update the Graphics driver of your PC

What is the resolution you have set up for the Companion? Does the behavior change when the resolution changes?
by wacom4
Wed 23. Aug 2017, 13:52
Forum: Pen Displays
Topic: Cintiq Pro problems with Conections PC
Replies: 13
Views: 26984

Re: Cintiq Pro problems with Conections PC

you might not want to hear this: The adaptor won't work.
It is USB-C to HDMI ("Type-C input and HDMI output").
Thus the direction you are envisioning (HDMI to USB-C) won't work as this is a digital data conversion.
by wacom4
Mon 21. Aug 2017, 08:21
Forum: Pen Tablets
Topic: [Drivers] Please Fix Input Lag
Replies: 5
Views: 9934

Re: [Drivers] Please Fix Input Lag

Please note, that we can only base any enhancement requests or bug mentions on the latest version of the driver. You can imagine that it will not be possible to build a side-branch of an older driver for bugfixes. Thus please test the latest driver from http://www.wacom.com/support/product-support/d...
by wacom4
Mon 21. Aug 2017, 08:18
Forum: Pen Tablets
Topic: A SUPPORTED TABLET WAS NOT FOUND
Replies: 2
Views: 4438

Re: A SUPPORTED TABLET WAS NOT FOUND

This looks like an issue within Windows. When the yellow triangle shows, it means that the computer could not recognize the device successfully. Did you try another USB port? Could you try the Intuos on another PC/Mac? Do you have another Micro-USB Cable that fits? A reboot should be helping as well...

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