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Search found 171 matches

by wacom4
Tue 1. Aug 2017, 06:36
Forum: Pen Computers
Topic: mobilestudio 13: no device connected
Replies: 12
Views: 14455

Re: mobilestudio 13: no device connected

My guess is that you rebooted the computer, correct? Which driver version do you use? Did you run a Firmware update before this happened? I recommend that you backup all your personal data as soon as possible. One possible troubleshooting step is to reset the device to factory defaults... In case yo...
by wacom4
Mon 31. Jul 2017, 08:31
Forum: Pen Displays
Topic: recognition problems after MacOS Update 10.12.6
Replies: 9
Views: 10102

Re: recognition problems after MacOS Update 10.12.6

Thanks for this feedback!
Sometimes OS updates (both macOS and Windows ;) ) tend to affect the computer and it's installed software....

Happy to hear that everything works again!

Best regards,

Customer Support, Wacom Europe GmbH
by wacom4
Mon 31. Jul 2017, 08:23
Forum: Pen Computers
Topic: Wacom when will you get it right? --NEVER!
Replies: 1
Views: 3115

Re: Wacom when will you get it right? --NEVER!

If you could tell us, what your product is and what the real issue is, we could help to get this resolved.
Or you contact http://www.wacom.com/support/contact-support for help.
by wacom4
Mon 31. Jul 2017, 08:06
Forum: Pen Tablets
Topic: Intos moves pointer without touching, clicking...
Replies: 1
Views: 2279

Re: Intos moves pointer without touching, clicking...

What does the diagnostics show? Open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE. When the pen is not moved - do the coordinates change? How about the eraser side of the pen (if available)? Do you have other pens/tablets of the same type which you could use to cr...
by wacom4
Mon 31. Jul 2017, 08:01
Forum: Pen Displays
Topic: Cintiq Pro 16
Replies: 1
Views: 2231

Re: Cintiq Pro 16

I think this is a case for http://www.wacom.com/support/contact-support.
The deviation of pen vs cursor can be caused by using the Cintiq in mirrored mode when the mapping between screen size and useable pen size is "off".
by wacom4
Mon 31. Jul 2017, 07:49
Forum: Pen Displays
Topic: recognition problems after MacOS Update 10.12.6
Replies: 9
Views: 10102

Re: recognition problems after MacOS Update 10.12.6

Can you please:
1) Unplug your Cintiq
2) Uninstall the old driver with the Wacom Preference File Utility?
3) Reboot your Mac (I know, this is unusual)
4) Install the latest driver
5) Plug in the Cintiq

Does this work?
by wacom4
Mon 31. Jul 2017, 07:46
Forum: Pen Displays
Topic: Cintiq 21 UX DTK-2100 Fails to Detect Pen
Replies: 3
Views: 7324

Re: Cintiq 21 UX DTK-2100 Fails to Detect Pen

Does the eraser side of the pen work?
When you open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE. Is the pen shown? Does it show any pressure?
Is the eraser side different from the pen tip?
by wacom4
Mon 31. Jul 2017, 07:40
Forum: Pen Displays
Topic: Cintiq 27HD black screen/ no display issue
Replies: 1
Views: 2711

Re: Cintiq 27HD black screen/ no display issue

Thanks for the detailed troubleshooting!
My guess is, that other displays work on both PCs. Correct?
We will get in contact with you - this needs direct contact with our support team.
by wacom4
Mon 31. Jul 2017, 07:33
Forum: Pen Computers
Topic: Radial Menu Right Click? Feature Suggest
Replies: 1
Views: 3308

Re: Radial Menu Right Click? Feature Suggest

Thanks for the feedback!
I forwarded it to the driver development team.
As usual - I cannot tell if and when such a change might be implemented.

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