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Search found 179 matches

by wacom4
Mon 7. Aug 2017, 10:19
Forum: Stylus
Topic: Zenpad 3s stylus alternative.
Replies: 1
Views: 6694

Re: Zenpad 3s stylus alternative.

The Zenpad is not in the compatibility list (http://www.wacom.com/comp).
If this is Wacom technology, the Bamboo Ink could work. Maybe you check in your consumer electronics store if they have a Bamboo Ink (http://www.wacom.com/products/stylus/bamboo-ink)?
by wacom4
Mon 7. Aug 2017, 09:44
Forum: Pen Tablets
Topic: Is this normal for ctl/cth480
Replies: 4
Views: 5266

Re: Is this normal for ctl/cth480

That depends on high you hover... How big is the gap between pen and tablet when this happens? Since the Wacom EMR technology works with electromagnetic waves, the whole system will get unstable at some height. Usually the pen should then be "out of proximity", maybe you are hovering just ...
by wacom4
Mon 7. Aug 2017, 09:23
Forum: Pen Displays
Topic: Cintiq Pro 16 Stands eta?
Replies: 10
Views: 11583

Re: Cintiq Pro 16 Stands eta?

We apologize to customers for the late availability of the Wacom MobileStudio Pro 13”/16” and Cintiq Pro 13”/16” stand. We understand your frustration with the stand not being available for shipment with the product. It’s no excuse, but the delay has been caused by technical issues. We want to ensur...
by wacom4
Mon 7. Aug 2017, 09:19
Forum: Pen Computers
Topic: MSP 16" stuck during start on insydeh20
Replies: 2
Views: 4467

Re: MSP 16" stuck during start on insydeh20

Do you have an external USB keyboard you can attach to the MSP? Then you should be able to solve this issue...
by wacom4
Thu 3. Aug 2017, 08:41
Forum: Pen Computers
Topic: mobilestudio 13: no device connected
Replies: 12
Views: 16716

Re: mobilestudio 13: no device connected

Looks as if our support team is already in contact with you? Case CAS-693832-H2Q9J1.
Is this correct?
by wacom4
Wed 2. Aug 2017, 08:51
Forum: Pen Computers
Topic: MSP 13", Wacom Link Not Working
Replies: 1
Views: 4383

Re: MSP 13", Wacom Link Not Working

The graphics connection is not dependent on the Wacom Driver. How does your connection look like? You are having a VGA outlet on your Computer? And then try to use the miniDisplayPort-VGA adaptor to convert from VGA to DisplayPort? In this case the connection cannot work - for analog (VGA) to digita...
by wacom4
Tue 1. Aug 2017, 06:43
Forum: Pen Displays
Topic: Cintiq 21 UX DTK-2100 Fails to Detect Pen
Replies: 3
Views: 8153

Re: Cintiq 21 UX DTK-2100 Fails to Detect Pen

When the driver opens the diagnostics and you can choose the Cintiq 21, then the driver works as expected. And I'm right with my assumption that there is no other Wacom device connected, correct? The Cintiq is not necessarily shown in the Device Manager as such. And it is not supported by the Wacom ...
by wacom4
Tue 1. Aug 2017, 06:36
Forum: Pen Computers
Topic: mobilestudio 13: no device connected
Replies: 12
Views: 16716

Re: mobilestudio 13: no device connected

My guess is that you rebooted the computer, correct? Which driver version do you use? Did you run a Firmware update before this happened? I recommend that you backup all your personal data as soon as possible. One possible troubleshooting step is to reset the device to factory defaults... In case yo...
by wacom4
Mon 31. Jul 2017, 08:31
Forum: Pen Displays
Topic: recognition problems after MacOS Update 10.12.6
Replies: 9
Views: 11867

Re: recognition problems after MacOS Update 10.12.6

Thanks for this feedback!
Sometimes OS updates (both macOS and Windows ;) ) tend to affect the computer and it's installed software....

Happy to hear that everything works again!

Best regards,

Customer Support, Wacom Europe GmbH

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