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Search found 168 matches

by wacom4
Mon 31. Jul 2017, 07:11
Forum: Pen Computers
Topic: The point of a msp for an indoor mobile use.
Replies: 4
Views: 4996

Re: The point of a msp for an indoor mobile use.

Two remarks here:
1) The standard USB-C cable length applies - depending on the setup this might be only 2m (USB-C distinguishes different profiles with different maximum cable lengths)
2) There might not be the need for Express Keys when you get used to the On-Screen Controls (in the Wacom Driver).
by wacom4
Mon 31. Jul 2017, 07:00
Forum: Pen Computers
Topic: Hole in the Pro Pen 2 case cap?
Replies: 1
Views: 3112

Re: Hole in the Pro Pen 2 case cap?

The hole was designed to keep the pen holder while travelling with the Mobile Studio Pro - in other words: Whenever the pen holder is not on the MobileStudio Pro, it can rest on the pen holder.
by wacom4
Wed 28. Dec 2016, 16:27
Forum: Pen Tablets
Topic: Recent driver update
Replies: 5
Views: 5700

Re: Recent driver update

I have taken the liberty to open cases in our support ticketing system for the three of you. Your cases will need some troubleshooting. Please lookout for mails from the wacom.com mail domain. Thanks. And: In case of macOS please check if the latest driver version from http://www.wacom.com/support/p...
by wacom4
Wed 28. Dec 2016, 16:07
Forum: Pen Tablets
Topic: Can't use shift or cmd + click with pen on Mac
Replies: 16
Views: 24762

Re: Can't use shift or cmd + click with pen on Mac

Please try again with 6.3.19-10 from http://www.wacom.com/support/product-support/drivers.
Thanks!
by wacom4
Wed 28. Dec 2016, 14:42
Forum: Pen Tablets
Topic: software download problem
Replies: 1
Views: 2342

Re: software download problem

We apologize for the issues with the software download in the moment. There are a lot more requests for the bundle software and the registration in general than we anticipated and thus our servers are not capable of handling all requests in a timely manner. I have contacted you directly with advice ...
by wacom4
Thu 22. Dec 2016, 14:48
Forum: Pen Tablets
Topic: Where is Control Panel
Replies: 8
Views: 11732

Re: Where is Control Panel

Please install the driver from http://www.wacom.com/support/product-support/drivers to get the "Control Panel" (All Apps -> Wacom Tablet -> Wacom Tablet Properties) for your Graphire BT.
by wacom4
Thu 8. Dec 2016, 11:05
Forum: Pen Displays
Topic: New forum, new issues (27QHD jumps to power save mode)
Replies: 15
Views: 14306

Re: New forum, new issues (27QHD jumps to power save mode)

Thanks for the detailed post. To understand this correctly: The C27 works on the Mac Mini, but not on the Mac Pro? (and thus works on Yosemite but not on Sierra?) This then shows that the device is working as it should. Otherwise we need a different troubleshooting... We have been seeing some issues...
by wacom4
Thu 8. Dec 2016, 10:49
Forum: Pen Displays
Topic: Welcome Back
Replies: 1
Views: 2591

Re: Welcome Back

Thanks a lot!
Trust me, we haven't been happy without this contact channel.

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