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Search found 168 matches

by wacom4
Thu 6. Sep 2018, 08:44
Forum: Pen Computers
Topic: Red after image on Mobilestudio pro 16
Replies: 5
Views: 3001

Re: Red after image on Mobilestudio pro 16

This is not about graphics settings, this is about troubleshooting and eventually repairs.
by wacom4
Thu 6. Sep 2018, 08:42
Forum: Pen Computers
Topic: is it safe to keep the MSP 13'' charging all the time?
Replies: 6
Views: 5761

Re: is it safe to keep the MSP 13'' charging all the time?

Hi all,
the answer from me above is no longer true.
We posted a BIOS update which fixed an issue with the battery management.
After you updated your device to the latest FW, BIOS and driver you can keep it plugged in.

Please check the Wacom Desktop Center for all upgrades mentioned.
by wacom4
Thu 6. Sep 2018, 08:40
Forum: Pen Computers
Topic: Lost my pen Holder
Replies: 2
Views: 1792

Re: Lost my pen Holder

by wacom4
Wed 22. Aug 2018, 09:21
Forum: Pen Computers
Topic: Wacom Color Manager with Mobilestudio Pro (16)
Replies: 27
Views: 11320

Re: Wacom Color Manager with Mobilestudio Pro (16)

We are working on a version of Color Manager which supports MobileStudio Pro.
This software is to be expected in the October / November 2018 timeframe.
by wacom4
Mon 20. Aug 2018, 13:57
Forum: Pen Tablets
Topic: Move/Copy pen config
Replies: 2
Views: 3058

Re: Move/Copy pen config

... moved to Pen Tablets ... Please post in the correct Forum first so that other users see your question. And note: We from Wacom cannot be here all the time - in case you need an urgent answer please try our knowledgebase https://www.wacom.com/en-gb/support or our support team: http://www.wacom.co...
by wacom4
Mon 20. Aug 2018, 13:53
Forum: Pen Displays
Topic: Display toggle hotkey ?
Replies: 1
Views: 1545

Re: Display toggle hotkey ?

... moved to Pen Displays ....

What do you mean with hotkey?
Which device do you have?

Only then we can help...
by wacom4
Mon 20. Aug 2018, 13:07
Forum: Apps and Services
Topic: Is Wacom Cloud down?
Replies: 1
Views: 2533

Re: Is Wacom Cloud down?

by wacom4
Mon 20. Aug 2018, 13:05
Forum: Stylus
Topic: Wacom ink does not want to pair
Replies: 7
Views: 6412

Re: Wacom ink does not want to pair

The Bamboo Ink uses Windows Ink for pressure - when the 3rd party app does not use the Windows Ink system for pressure, the pressure data from Windows Ink will not be used. Check if the Wacom driver can help: http://www.wacom.com/support/product-support/drivers -> Bamboo Ink Stylus Driver Current ve...
by wacom4
Mon 20. Aug 2018, 12:58
Forum: Pen Tablets
Topic: Mapping in W10 not working.
Replies: 1
Views: 1458

Re: Mapping in W10 not working.

In general this works. Are you on the latest Windows version and on the latest driver? Does it change anything when you reset your driver (maybe backup first) and try the same? (https://www.wacom.com/en-gb/support?guideTitle=How-to-Back-Up-and-Restore-Wacom-Preference-Settings&guideId=acc276f3-1...

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