News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.



Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 168 matches

by wacom4
Wed 4. Apr 2018, 07:33
Forum: Pen Computers
Topic: Pen only drags canvas in PS (MSP)
Replies: 10
Views: 7138

Re: Pen only drags canvas in PS (MSP)

Thanks for the research and the answers!
I made this "sticky" so it appears on top of the list in case others experience this as well!
by wacom4
Wed 28. Mar 2018, 10:00
Forum: Apps and Services
Topic: Intuos Pro Paper Edition disconnects using Inkspace
Replies: 5
Views: 5989

Re: Intuos Pro Paper Edition disconnects using Inkspace

Try the typical troubleshooting: 1) downloading all sketches from the device, eventually with the mobile Inkspace App 2) Reset the Intuos Pro (small pin, e.g. a paperclip, pressed into the small hole next to the on-off button) 3) Update the driver to the latest version (http://www.wacom.com/support/...
by wacom4
Thu 22. Mar 2018, 16:10
Forum: Pen Displays
Topic: No display
Replies: 1
Views: 1903

Re: No display

First thing to try is if the Cintiq accepts HDMI signals from another source. Meaning: use and device which provides HDMI signal (game console e.g.) and plug your Cintiq in. Then the Cintiq should show a picture in this case. If this doesn't work, then either the 3-in-1 cable or the Cintiq are defec...
by wacom4
Thu 22. Mar 2018, 15:54
Forum: Stylus
Topic: Bamboo INK - stuck toggled windows key
Replies: 11
Views: 9754

Re: Bamboo INK - stuck toggled windows key

What happens when you assign any other key to the top button?
Same?
Or different?

Do you use the default driver or did you download the driver from http://www.wacom.com/support/product-support/drivers?

Thanks!

Kai
by wacom4
Thu 22. Mar 2018, 15:47
Forum: Pen Tablets
Topic: Lost my pen for CTL 471 - One by Wacom
Replies: 2
Views: 3068

Re: Lost my pen for CTL 471 - One by Wacom

In the EMEA eStore we only have LP-161: https://eu-store.wacom.com/Product/Repl ... undefined1
Try to find LP-160/LP161/LP-170/LP-171/LP-180 - they are all compatible.
by wacom4
Thu 22. Mar 2018, 15:42
Forum: Pen Tablets
Topic: Multiple wacom tablets.
Replies: 1
Views: 1699

Re: Multiple wacom tablets.

This can happen.
Unfortunately we haven't been able to keep both drivers compatible to each other in the last years.
Therefore you will need to decide which tablet to use on the computer and use only the respective driver.
by wacom4
Thu 22. Mar 2018, 15:35
Forum: Pen Tablets
Topic: Where to find replacement rubber covers for Intous5?
Replies: 1
Views: 1246

Re: Where to find replacement rubber covers for Intous5?

This part is actually bonded to the complete main cover of Intuos 5.
We can exchange the cover - please contact us on http://www.wacom.com/support/contact-support for details.
by wacom4
Thu 22. Mar 2018, 15:33
Forum: Pen Displays
Topic: Connecting 2 computers to 1 older Cintiq
Replies: 1
Views: 1333

Re: Connecting 2 computers to 1 older Cintiq

The Cintiq 21 is the DTZ-2100, correct? Unfortunately it won't run on macOS 10.13. After we stopped the driver support for DTZ-2100, Apple changed the driver implementation in macOS and thus the older drivers cannot be installed anymore unfortunately. Therefore the question needs to answered differe...
by wacom4
Thu 22. Mar 2018, 15:14
Forum: Pen Computers
Topic: credit towards new device
Replies: 2
Views: 2257

Re: credit towards new device

At least Wacom Europe has no trade in program in the moment.
Please contact your local support (http://www.wacom.com/support/contact-support) for a region-specific answer.
by wacom4
Thu 22. Mar 2018, 15:13
Forum: Pen Computers
Topic: Staedler Noris Pen on Mobilestudio Pro??
Replies: 1
Views: 1576

Re: Staedler Noris Pen on Mobilestudio Pro??

You are right. Both devices use Wacom EMR. But they use different technologies in the pen, communication protocols and frequencies for communication between pen and tablet. In other words: there are different types of Wacom protocol which are mostly not compatible between each other. This means that...

Go to advanced search