Wacom Forum - Wacom Europe GmbH

Thanks for the research and the answers!
I made this "sticky" so it appears on top of the list in case others experience this as well!

Try the typical troubleshooting: 1) downloading all sketches from the device, eventually with the mobile Inkspace App 2) Reset the Intuos Pro (small pin, e.g. a paperclip, pressed into the small hole next to the on-off button) 3) Update the driver to the latest version (http://www.wacom.com/support/...

First thing to try is if the Cintiq accepts HDMI signals from another source. Meaning: use and device which provides HDMI signal (game console e.g.) and plug your Cintiq in. Then the Cintiq should show a picture in this case. If this doesn't work, then either the 3-in-1 cable or the Cintiq are defec...

What happens when you assign any other key to the top button?
Same?
Or different?

Do you use the default driver or did you download the driver from http://www.wacom.com/support/product-support/drivers?

Thanks!

Kai

In the EMEA eStore we only have LP-161: https://eu-store.wacom.com/Product/Repl ... undefined1
Try to find LP-160/LP161/LP-170/LP-171/LP-180 - they are all compatible.

This can happen.
Unfortunately we haven't been able to keep both drivers compatible to each other in the last years.
Therefore you will need to decide which tablet to use on the computer and use only the respective driver.

This part is actually bonded to the complete main cover of Intuos 5.
We can exchange the cover - please contact us on http://www.wacom.com/support/contact-support for details.

The Cintiq 21 is the DTZ-2100, correct? Unfortunately it won't run on macOS 10.13. After we stopped the driver support for DTZ-2100, Apple changed the driver implementation in macOS and thus the older drivers cannot be installed anymore unfortunately. Therefore the question needs to answered differe...

At least Wacom Europe has no trade in program in the moment.
Please contact your local support (http://www.wacom.com/support/contact-support) for a region-specific answer.

You are right. Both devices use Wacom EMR. But they use different technologies in the pen, communication protocols and frequencies for communication between pen and tablet. In other words: there are different types of Wacom protocol which are mostly not compatible between each other. This means that...