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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

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Search found 180 matches

by wacom4
Wed 4. Apr 2018, 07:33
Forum: Pen Computers
Topic: Pen only drags canvas in PS (MSP)
Replies: 10
Views: 10011

Re: Pen only drags canvas in PS (MSP)

Thanks for the research and the answers!
I made this "sticky" so it appears on top of the list in case others experience this as well!
by wacom4
Wed 28. Mar 2018, 10:00
Forum: Apps and Services
Topic: Intuos Pro Paper Edition disconnects using Inkspace
Replies: 5
Views: 8063

Re: Intuos Pro Paper Edition disconnects using Inkspace

Try the typical troubleshooting: 1) downloading all sketches from the device, eventually with the mobile Inkspace App 2) Reset the Intuos Pro (small pin, e.g. a paperclip, pressed into the small hole next to the on-off button) 3) Update the driver to the latest version (http://www.wacom.com/support/...
by wacom4
Wed 28. Mar 2018, 07:51
Forum: Other topics
Topic: Pen Pressure Not Working On Three Devices
Replies: 1
Views: 228

Re: Pen Pressure Not Working On Three Devices

When a Wacom device is connected to the computer it should show up in the device manager as USB device or HID device (depending on device generation) Does this happen? We know that some virus scanners recently started to block USB devices - e.g. Trend Micro on Windows 10. Then the device is not able...
by wacom4
Thu 22. Mar 2018, 16:10
Forum: Pen Displays
Topic: No display
Replies: 1
Views: 2549

Re: No display

First thing to try is if the Cintiq accepts HDMI signals from another source. Meaning: use and device which provides HDMI signal (game console e.g.) and plug your Cintiq in. Then the Cintiq should show a picture in this case. If this doesn't work, then either the 3-in-1 cable or the Cintiq are defec...
by wacom4
Thu 22. Mar 2018, 15:54
Forum: Stylus
Topic: Bamboo INK - stuck toggled windows key
Replies: 11
Views: 15442

Re: Bamboo INK - stuck toggled windows key

What happens when you assign any other key to the top button?
Same?
Or different?

Do you use the default driver or did you download the driver from http://www.wacom.com/support/product-support/drivers?

Thanks!

Kai
by wacom4
Thu 22. Mar 2018, 15:47
Forum: Pen Tablets
Topic: Lost my pen for CTL 471 - One by Wacom
Replies: 2
Views: 4034

Re: Lost my pen for CTL 471 - One by Wacom

In the EMEA eStore we only have LP-161: https://eu-store.wacom.com/Product/Repl ... undefined1
Try to find LP-160/LP161/LP-170/LP-171/LP-180 - they are all compatible.
by wacom4
Thu 22. Mar 2018, 15:42
Forum: Pen Tablets
Topic: Multiple wacom tablets.
Replies: 1
Views: 2685

Re: Multiple wacom tablets.

This can happen.
Unfortunately we haven't been able to keep both drivers compatible to each other in the last years.
Therefore you will need to decide which tablet to use on the computer and use only the respective driver.
by wacom4
Thu 22. Mar 2018, 15:35
Forum: Pen Tablets
Topic: Where to find replacement rubber covers for Intous5?
Replies: 1
Views: 1860

Re: Where to find replacement rubber covers for Intous5?

This part is actually bonded to the complete main cover of Intuos 5.
We can exchange the cover - please contact us on http://www.wacom.com/support/contact-support for details.
by wacom4
Thu 22. Mar 2018, 15:33
Forum: Pen Displays
Topic: Connecting 2 computers to 1 older Cintiq
Replies: 1
Views: 2008

Re: Connecting 2 computers to 1 older Cintiq

The Cintiq 21 is the DTZ-2100, correct? Unfortunately it won't run on macOS 10.13. After we stopped the driver support for DTZ-2100, Apple changed the driver implementation in macOS and thus the older drivers cannot be installed anymore unfortunately. Therefore the question needs to answered differe...

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