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Search found 171 matches

by wacom4
Thu 22. Mar 2018, 15:33
Forum: Pen Displays
Topic: Connecting 2 computers to 1 older Cintiq
Replies: 1
Views: 1430

Re: Connecting 2 computers to 1 older Cintiq

The Cintiq 21 is the DTZ-2100, correct? Unfortunately it won't run on macOS 10.13. After we stopped the driver support for DTZ-2100, Apple changed the driver implementation in macOS and thus the older drivers cannot be installed anymore unfortunately. Therefore the question needs to answered differe...
by wacom4
Thu 22. Mar 2018, 15:14
Forum: Pen Computers
Topic: credit towards new device
Replies: 2
Views: 2393

Re: credit towards new device

At least Wacom Europe has no trade in program in the moment.
Please contact your local support (http://www.wacom.com/support/contact-support) for a region-specific answer.
by wacom4
Thu 22. Mar 2018, 15:13
Forum: Pen Computers
Topic: Staedler Noris Pen on Mobilestudio Pro??
Replies: 1
Views: 1689

Re: Staedler Noris Pen on Mobilestudio Pro??

You are right. Both devices use Wacom EMR. But they use different technologies in the pen, communication protocols and frequencies for communication between pen and tablet. In other words: there are different types of Wacom protocol which are mostly not compatible between each other. This means that...
by wacom4
Thu 22. Mar 2018, 13:56
Forum: Drivers
Topic: Wacom Driver Troubleshooting
Replies: 0
Views: 28868

Wacom Driver Troubleshooting

Wacom drivers manage the data received from Wacom devices. This data is generated by sensors created to read Pen, Touch, ExpressKeys, Touchrings and Touchstrips input from the user. Excluding Pen Computers (which have all sensors connected to the main board), the driver receives this data via USB or...
by wacom4
Fri 22. Dec 2017, 09:53
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 109
Views: 83304

Re: MSP 16 with external monitor blanks out

@sethjames9000:
This sounds like it should be handled from our support team directly: http://www.wacom.com/support/contact-support
by wacom4
Fri 22. Dec 2017, 09:19
Forum: Pen Tablets
Topic: Wacom product registration
Replies: 0
Views: 28509

Wacom product registration

To register your Wacom product please go to http://account.wacom.com to complete your registration. The Wacom Account site uses cookies to manage account login. In case you experience any issues, please make sure that your Internet browser has cookie support enabled. More information how to enable c...
by wacom4
Tue 28. Nov 2017, 15:30
Forum: Pen Computers
Topic: HELP - Bad sensitivity on Wacom Mobile Studio Pro 16 - HELP
Replies: 7
Views: 5492

Re: HELP - Bad sensitivity on Wacom Mobile Studio Pro 16 - HELP

When the driver diagnose shows the pressure correctly (as it does in your case) we can exclude the Wacom part. Now it is questionable why the pressure doesn't reach your Photoshop. Did you already check the steps in http://www.wacom.com/en-gb/support?guideTitle=No-pressure-in-Adobe-Photoshop%2C-what...
by wacom4
Tue 28. Nov 2017, 15:11
Forum: Pen Computers
Topic: MSP13 - PS-CC18 - gestures don't work
Replies: 3
Views: 3693

Re: MSP13 - PS-CC18 - gestures don't work

Apologies for the longer answering time - this needed some research... We currently cannot reproduce the behavior you describe in our lab. What we have seen, is that the biggest issue seems to be the one and two finger gestures, correct? Those are not controlled by us on Windows systems. Thus they s...
by wacom4
Mon 27. Nov 2017, 11:19
Forum: Pen Tablets
Topic: Intous Pro 2017 (PTH-660) Bluetooth lag
Replies: 16
Views: 25976

Re: Intous Pro 2017 (PTH-660) Bluetooth lag

What we have seen is an issue within the Bluetooth specification: Bluetooth always checks all known devices (connected or not) if they have some information to transmit. This conflicts with the high data rate that the Intuos sends. Typically you can enhance the behavior by removing all not needed Bl...
by wacom4
Mon 27. Nov 2017, 10:51
Forum: Pen Displays
Topic: geforce gtx 560 ti with cintiq 27qhd no 2560x1440 resolution
Replies: 2
Views: 2553

Re: geforce gtx 560 ti with cintiq 27qhd no 2560x1440 resolution

So you connect your Cintiq 27 via HDMI in the moment? See https://en.wikipedia.org/wiki/HDMI#Specifications for the details. All components must comply to HDMI 1.3 to get the full resolution.

Wacom recommends to use Display Port to connect Cintiq 27 family screens to a computer.

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