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Search found 171 matches

by wacom4
Mon 27. Nov 2017, 10:42
Forum: Pen Displays
Topic: Wacom not recognizing Maya path
Replies: 1
Views: 1592

Re: Wacom not recognizing Maya path

Can you please be more detailed on what the issue is? Is the issue that the pen button doesn't work at all? Or do you have a software specific setting for Maya which doesn't work? (For this one please check if the executable that Maya is using is really the same than you used for creating the settin...
by wacom4
Mon 27. Nov 2017, 10:38
Forum: Pen Tablets
Topic: "No Device Connected" to MSP
Replies: 1
Views: 2495

Re: "No Device Connected" to MSP

No Device Connected for Intuos Pro can have several causes: 1) No tablet connected or recognized. Does the Intuos show a solid LED when connected to the PC? Does the behavior change when you use another USB port? 2) The driver does not recognize the tablet. Does the behavior change when you remove t...
by wacom4
Mon 27. Nov 2017, 10:22
Forum: Pen Computers
Topic: Cintiq Companion 2 issues and glitches
Replies: 4
Views: 4366

Re: Cintiq Companion 2 issues and glitches

We found, that going back some versions of Chrome might help.
This happened before: https://bugs.chromium.org/p/chromium/is ... ?id=757069

Please post your exact Chrome version - that will help us to follow up with Google eventually. Thanks
by wacom4
Mon 27. Nov 2017, 10:14
Forum: Pen Computers
Topic: Mobile Studio 16 Turning off randomly
Replies: 6
Views: 6923

Re: Mobile Studio 16 Turning off randomly

Thanks for notifying us.
And apologies for the long waiting time.
I have asked the support team to contact you asap as this is a case where I suspect we need more details from you than we should share in a public forum.
by wacom4
Mon 27. Nov 2017, 10:02
Forum: Pen Computers
Topic: HELP - Bad sensitivity on Wacom Mobile Studio Pro 16 - HELP
Replies: 7
Views: 5460

Re: HELP - Bad sensitivity on Wacom Mobile Studio Pro 16 - HELP

What was the result of the check in the Wacom Driver diagnostics?
Is pressure shown for the pen?
by wacom4
Thu 26. Oct 2017, 09:19
Forum: Pen Computers
Topic: I bought a studio studio for 16,512 three times I sent it back
Replies: 1
Views: 2958

Re: I bought a studio studio for 16,512 three times I sent it back

We will contact you today about your case CAS-766489-X1P1P6.
by wacom4
Mon 9. Oct 2017, 08:51
Forum: Pen Computers
Topic: Wacom MSP Wacom Link Error
Replies: 2
Views: 4171

Re: Wacom MSP Wacom Link Error

Please post more details of your setup - which cable is plugged in where into the Wacom Link?
Could you test with any other computer?
What does the Display setting of your Mac tell you?
by wacom4
Tue 12. Sep 2017, 06:49
Forum: Pen Displays
Topic: Cintiq 22 HD Cursor Issues
Replies: 1
Views: 2155

Re: Cintiq 22 HD Cursor Issues

When you open the driver control panel - does this work? If not, please follow the steps from http://www.wacom.com/en-us/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=ce67b2c8-4f6f-47c8-93...
by wacom4
Tue 12. Sep 2017, 06:45
Forum: Pen Computers
Topic: mobilestudio 13: no device connected
Replies: 12
Views: 14455

Re: mobilestudio 13: no device connected

@Greenoctober69: We will contact you on your ticket CAS-727815-L5T0M5.
by wacom4
Mon 11. Sep 2017, 08:45
Forum: Pen Tablets
Topic: Intuos Pro PTH-660-N
Replies: 1
Views: 2097

Re: Intuos Pro PTH-660-N

We opened CAS-725933-F6W1D9 for you.
Please ensure that you can receive mails from the wacom.com domain. Thanks!

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