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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

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Search found 29 matches

by ScotSolida
Mon 30. Jan 2017, 02:37
Forum: Pen Displays
Topic: New forum, new issues (27QHD jumps to power save mode)
Replies: 15
Views: 10513

Re: New forum, new issues (27QHD jumps to power save mode)

I am beyond frustrated. After three days of trouble-free use, my Cintiq now refuses to fire up, always going into power save mode. Worse, as long as it is connected, my other monitor (a Dell) won't work either. I was so relieved that this seemed to be fixed, but now am completely gutted.
by ScotSolida
Sat 28. Jan 2017, 16:10
Forum: Pen Displays
Topic: New forum, new issues (27QHD jumps to power save mode)
Replies: 15
Views: 10513

Solved? (27QHD jumps to power save mode)

I hope I'm not jumping the gun here, but I think my issues may now be solved, thanks to the diligence of Steven of Wacom's support team. He helped me root out some straggling files that were not being removed by the Wacom Tablet Utility and provided me with an older driver. Between the two of them, ...
by ScotSolida
Sun 22. Jan 2017, 14:37
Forum: Pen Displays
Topic: mac os sierra drivers. still strangely awful
Replies: 32
Views: 20741

Re: mac os sierra drivers. still strangely awful

I spoke too soon. I am still getting random "Power Save Mode" issues. I'm totally fed up with this thing. It's hard to believe the dependable and robust 21UX has devolved into the virtually unusable and frustrating 27QHD.
by ScotSolida
Sat 21. Jan 2017, 14:06
Forum: Pen Displays
Topic: mac os sierra drivers. still strangely awful
Replies: 32
Views: 20741

Re: mac os sierra drivers. still strangely awful

Within minutes of installing this latest driver, my 27QHD dropped into Power Save mode (with, oddly, the touch keys appearing on my other display) and couldn't be revived. I ditched the new driver and went back to the previous one and it is mostly working again, with all of the bugs and issues it ha...
by ScotSolida
Sun 8. Jan 2017, 17:59
Forum: Pen Displays
Topic: Cintiq Performance on Sierra (Jagged Lines)
Replies: 16
Views: 11277

Re: Cintiq Performance on Sierra (Jagged Lines)

(I am 99% sure it is ALL programs, but those are the only ones I have currently installed), Actually, this has not yet happened for me in Artrage, Clip Studio Paint, or Painter. I still have a weird bug where the Touch functions affect the wrong screen on startup, forcing me to reload my preference...
by ScotSolida
Thu 29. Dec 2016, 11:32
Forum: Pen Displays
Topic: New forum, new issues (27QHD jumps to power save mode)
Replies: 15
Views: 10513

Re: New forum, new issues (27QHD jumps to power save mode)

Thanks. Yeah, I'll give that a shot. I overlooked it in my frustration. However, I think I'm going to re-install Yosemite on this computer if I can. It's a pain in the neck and not so great for my day job (music tech writer) but this particular computer is meant to be used primarily for art, so I'd ...
by ScotSolida
Tue 27. Dec 2016, 22:45
Forum: Pen Displays
Topic: New forum, new issues (27QHD jumps to power save mode)
Replies: 15
Views: 10513

Re: New forum, new issues (27QHD jumps to power save mode)

I spoke too soon. Now it seems that I must periodically uninstall and reinstall all software and drivers to get my Touch functions to work properly. they keep reverting to moving the cursor on the wrong (non-touch) display.
by ScotSolida
Sat 24. Dec 2016, 01:34
Forum: Pen Displays
Topic: mac os sierra drivers. still strangely awful
Replies: 32
Views: 20741

Re: mac os sierra drivers. still strangely awful

Okay, now this is strange. The driver listed on the US site says it's 16.3.19-6 and it gives today's date. However, Wacom Desktop Center says I am up-to-date and lists this same driver . The thing is, I haven't installed a driver for a couple of days. Weird! And worse, my Touch isn't working properl...
by ScotSolida
Sat 24. Dec 2016, 00:06
Forum: Pen Displays
Topic: mac os sierra drivers. still strangely awful
Replies: 32
Views: 20741

Re: mac os sierra drivers. still strangely awful

PGross1 wrote:6.3.19-9 driver is up on support site and seems to be working well with ClipStudio on 10.12.1.


Where are you finding this driver? I only see 6.3.19-6? (which is, so far, working for me on 10.12.2, but I have admittedly only given it a cursory once-over)
by ScotSolida
Tue 20. Dec 2016, 16:48
Forum: Pen Displays
Topic: macOS Sierra - pressure sensitivity issue
Replies: 4
Views: 4471

Re: macOS Sierra - pressure sensitivity issue

Did you completely remove the old drivers and software before installing the new drivers? I have found that I need to do this recently or things will now work properly on my 27 QHD Touch. Every time Apple releases even a minor update, my Cintiq starts behaving badly. Yet reinstalling drivers and sof...

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