Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 27 matches

by Rocketboots
Tue 27. Jun 2017, 13:51
Forum: Pen Displays
Topic: Wacom: Can you please address the Wavy Line Issue on the Cintiq Pro 16?
Replies: 4
Views: 6272

Re: Wacom: Can you please address the Wavy Line Issue on the Cintiq Pro 16?

They most certainly are aware of the issue: "I'm afraid that at the moment, we don't have a better solution. Hopefully these issues will be fixed in the future. We have had a few other reports but we are still connecting the dots so we can find a permanent solution. I'm not able to estimate whe...
by Rocketboots
Sun 11. Jun 2017, 19:13
Forum: Pen Displays
Topic: Need help about the new wacom cintiq pro 13 cable
Replies: 2
Views: 1732

Re: Need help about the new wacom cintiq pro 13 cable

From the Cintiq Pro 13 specifications page "USB-C to USB-C port (or Wacom Link using Mini Display Port and USB port)" So if your build has a USBC port you can use one USBC cable between your Cintiq 13 and Computer and it will work. If it does not, you will need to use a separate Mini Displ...
by Rocketboots
Sun 11. Jun 2017, 19:00
Forum: Pen Displays
Topic: No Data cintiq pro 16 - Thunderbolt 3
Replies: 22
Views: 13390

Re: No Data cintiq pro 16 - Thunderbolt 3

Sorry I can't tell you if the bios update update fixed anything because I returned the laptop. However, I can give you a workaround if you don't mind using the Wacom link and some extra cables. I purchased these: Benfei USB C Type to Mini DisplayPort/Mini DP Adapter Cable Startech 1m Male to Male Mi...
by Rocketboots
Thu 4. May 2017, 15:05
Forum: Pen Displays
Topic: Cintiq Pro 16 Screen goes black and resolution goes back to 2560x1440
Replies: 5
Views: 3981

Re: Cintiq Pro 16 Screen goes black and resolution goes back to 2560x1440

I'm using a Cintiq pro 16 at 4k via usb & displayport on windows 10 - mine will also periodically disconnect and come back on again at 2, requiring me to switch it off and on again to get it working at 4K.
by Rocketboots
Thu 4. May 2017, 13:03
Forum: Pen Displays
Topic: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag
Replies: 10
Views: 5144

Re: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag

Hi Guys, I have a solution - it's not ideal, but it works. I can get the Cintiq working at 4K, but it's required me to spend £35 on a Benefi USBC - Mini Display Port adapter, and a new mini DisplayPort cable. However the Cintiq will disconnect 3 - 4 times a day, and, but only reconnects at 2K instea...
by Rocketboots
Fri 28. Apr 2017, 15:21
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 33
Views: 18314

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

It might not be down to Wacom. After logging in have you tried opening the display settings and checking which colour profile is being used? Perhaps a different colour profile is being loaded for that user account one you have logged in. It also wouldn't hurt to get in touch with apple support about...
by Rocketboots
Fri 28. Apr 2017, 12:02
Forum: Pen Displays
Topic: Thunderbolt 3 to Cintiq Pro 13
Replies: 7
Views: 5414

Re: Thunderbolt 3 to Cintiq Pro 13

It might also be worth contacting Dell support about the issue, if more people report the issue, then hopefully that will equal more resources dedicated to fixing it.
by Rocketboots
Fri 28. Apr 2017, 11:57
Forum: Pen Displays
Topic: Thunderbolt 3 to Cintiq Pro 13
Replies: 7
Views: 5414

Re: Thunderbolt 3 to Cintiq Pro 13

I have the same problem with a Dell XPS 15 (9560).

Which DP + USB to USB-C adapter are you using? Does it allow you to use the Cintiq at 4k 60hz? And does it induce any other problems - my keyboard input lags or skips strokes when I connect he Cintiq Pro to the XPS via the USB-C cable.
by Rocketboots
Fri 28. Apr 2017, 11:51
Forum: Pen Displays
Topic: No Data cintiq pro 16 - Thunderbolt 3
Replies: 22
Views: 13390

Re: No Data cintiq pro 16 - Thunderbolt 3

I'm having the same problem with a Dell XPS 15 (9560).

Have you been in touch with Dell tech support about the issue?
by Rocketboots
Fri 28. Apr 2017, 11:48
Forum: Pen Displays
Topic: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag
Replies: 10
Views: 5144

Re: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag

Hi nrochen,

are you using a Dell XPS 15 - 9560?

I'm working with Dell and Wacom tech support to try and resolve the issue. Dell have confirmed all of my bios, and chipset drivers are up to date, and I've already tried the steps listed by Wacom as possible solutions with no change.

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