Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 1464 matches

by wacom5
Tue 18. Sep 2018, 08:27
Forum: Pen Displays
Topic: Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060
Replies: 4
Views: 4432

Re: Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060

Normally your computer manages which graphics card to use for which task automatically in the background. You shouldn't have to do this.
Would need more details but it's probably better if you check this with an IT technician that can take a look at your computer directly.
by wacom5
Mon 17. Sep 2018, 14:38
Forum: Apps and Services
Topic: Inkspace app cannot hold any database of notes
Replies: 3
Views: 5161

Re: Inkspace app cannot hold any database of notes

The files are not accessible outside of the App.
by wacom5
Mon 17. Sep 2018, 14:19
Forum: Pen Computers
Topic: RealSence Camera
Replies: 1
Views: 2404

Re: RealSence Camera

Thank you for sharing this. Unfortunately, as you already know, it's out of our hands. I will forward your feedback regardless of that.
by wacom5
Mon 17. Sep 2018, 14:16
Forum: Pen Computers
Topic: is it safe to keep the MSP 13'' charging all the time?
Replies: 6
Views: 8258

Re: is it safe to keep the MSP 13'' charging all the time?

Should be safe but I would still recommend unplugging the device and taking it outside from time to time.
by wacom5
Mon 17. Sep 2018, 14:13
Forum: Pen Computers
Topic: MSP 16 Running way too hot to do real work
Replies: 1
Views: 2365

Re: MSP 16 Running way too hot to do real work

Either the sensor is reading the wrong temperature or there is some issue with the processor. Either way, I would check with the support team.
by wacom5
Mon 17. Sep 2018, 14:07
Forum: Pen Computers
Topic: "no device connected" MSP + wacom link + win7 PC
Replies: 2
Views: 2916

Re: "no device connected" MSP + wacom link + win7 PC

Looks like the Windows Device Driver is not installing. You will need to disconnect the tablet and run all Windows updates. To run updates go to Start>All Programs>Windows Update>Install Updates. Once finished restart the computer. Connect the tablet to a different USB port than used before, directl...
by wacom5
Mon 17. Sep 2018, 13:59
Forum: Pen Displays
Topic: 27QHDT Color Calibration and Display Tech Type
Replies: 6
Views: 7716

Re: 27QHDT Color Calibration and Display Tech Type

For Cintiq 27QHD you should use White LED/GB-LED.
by wacom5
Mon 17. Sep 2018, 13:53
Forum: Pen Displays
Topic: Cintiq 13HD - Unknown USB Device
Replies: 2
Views: 2766

Re: Cintiq 13HD - Unknown USB Device

Thank you for sharing your solution. I will pass it along to the team.
by wacom5
Mon 17. Sep 2018, 13:51
Forum: Pen Displays
Topic: Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060
Replies: 4
Views: 4432

Re: Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060

Please doublecheck your cable connections and try different adapters if you are using any. If the Cintiq is working fine when you are using a direct HDMI connection then the hardware is fine. You might have an issue with your current computer configuration.
by wacom5
Mon 17. Sep 2018, 13:47
Forum: Pen Tablets
Topic: Intous PT s tactil function lost
Replies: 1
Views: 1951

Re: Intous PT s tactil function lost

Just make sure the touch function is turned ON in the Wacom Tablet Preferences. You can run a diagnose by clicking on "About" and then "Diagnose". If the tablet doesn't respond to your touch input, then you should check with the support team.

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