Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 1468 matches

by wacom5
Fri 27. Aug 2021, 08:51
Forum: Pen Displays
Topic: cintiq pro 24 new usbport stopped working no device no connected other wacom tablets are working fine on same PC
Replies: 13
Views: 2847

Re: cintiq pro 24 new usbport stopped working no device no connected other wacom tablets are working fine on same PC

Gary, please do not open new topics for the same subject.
Logs need to be analyzed by the driver team. Please continue working with customer support on your support ticket.
by wacom5
Fri 27. Aug 2021, 08:31
Forum: Pen Tablets
Topic: PTH-660 Toggle Button Will not Switch
Replies: 3
Views: 556

Re: PTH-660 Toggle Button Will not Switch

That doesn't seem like the usual behavior. There is no "sleep" function for this key or anything like that. Please check with the support team. I think making a video would help in this case.
by wacom5
Thu 26. Aug 2021, 08:04
Forum: Pen Displays
Topic: cintiq pro 24 new usbport stopped working no device no connected other wacom tablets are working fine on same PC
Replies: 13
Views: 2847

Re: cintiq pro 24 new usbport stopped working no device no connected other wacom tablets are working fine on same PC

From what I see, the device had this issue and then was replaced by a different one so unless the exact same issue happened with both units, the issue is probably not with the Cintiq itself. At this point, I would recommend you to contact your PC manufacturer and confirm the specifications of the US...
by wacom5
Wed 25. Aug 2021, 17:02
Forum: Pen Displays
Topic: cintiq pro 24 new usbport stopped working no device no connected other wacom tablets are working fine on same PC
Replies: 13
Views: 2847

Re: cintiq pro 24 new usbport stopped working no device no connected other wacom tablets are working fine on same PC

So if I understand correctly, the USB-C port never worked and you have to use the standard USB 2.0 port and another video port to connect your Cintiq Pro correct? Is this working correctly with this setup? Did you try replace the USB-C cable? Are you sure the USB-C port in your computer is able to s...
by wacom5
Tue 24. Aug 2021, 19:38
Forum: Pen Displays
Topic: cintiq pro 24 new usbport stopped working no device no connected other wacom tablets are working fine on same PC
Replies: 13
Views: 2847

Re: cintiq pro 24 new usbport stopped working no device no connected other wacom tablets are working fine on same PC

Can you be more clear on what the error message is?
What was the diagnose from the repair team in Germany?
by wacom5
Tue 24. Aug 2021, 19:32
Forum: Drivers
Topic: 6.3.44-1 Windows "Express Key" dpi problem
Replies: 6
Views: 508

Re: Small Express Key Menu (dpi scale)

Hi,
You can change the size of the On-Screen Controls by using the "Edit" function of the specific Panel.
Just select your Panel in the On-Screen Controls Tab and click the "Edit" icon (the pencil), an adjust the "Size" slider.
by wacom5
Mon 23. Aug 2021, 06:55
Forum: Pen Displays
Topic: Cintiq 22HD - can the stand be adjusted without the levers?
Replies: 1
Views: 309

Re: Cintiq 22HD - can the stand be adjusted without the levers?

No, it cannot. Not in a safe way at least. If you would consider buying this, check if you can also buy a stand. This model is old but you might be lucky...
by wacom5
Thu 19. Aug 2021, 16:39
Forum: Pen Tablets
Topic: Switching Monitors from Keyboard
Replies: 2
Views: 411

Re: Switching Monitors from Keyboard

Hi Roy,
No, this is not possible nor actually desired. This would interfere with other key bindings most drawing applications also use. If you don't want to use Expresskeys, there is the On-Screen Controls which can be triggered by a side switch on the pen.
by wacom5
Wed 18. Aug 2021, 06:20
Forum: Pen Computers
Topic: msp 16 first gen, photoshop not showing ram
Replies: 1
Views: 663

Re: msp 16 first gen, photoshop not showing ram

Available RAM shows what is available for PS to use. It will never be the full system RAM because the OS needs some RAM to work and other essentials applications as well.
https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html#preferences
by wacom5
Mon 16. Aug 2021, 06:52
Forum: Pen Tablets
Topic: Minor tracking issues with Intous 4 (L) on iMac
Replies: 4
Views: 465

Re: Minor tracking issues with Intous 4 (L) on iMac

Hi,
Do you mean that when you are drawing a stroke, the line is jumping? Does this always occur in the same area of the tablet?

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