Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 1464 matches

by wacom5
Fri 23. Jul 2021, 07:30
Forum: Pen Tablets
Topic: Cursor pauses
Replies: 1
Views: 322

Re: Cursor pauses

Hello, By cursor pauses, do you mean the cursor stops briefly responding to your movement with the pen? In order to properly check this issue, can you please install the latest driver and if the issue persists, report to the customer support team with a video of the issue and the driver logs? ⋅...
by wacom5
Thu 22. Jul 2021, 07:14
Forum: Pen Displays
Topic: Fans in Cintiq
Replies: 2
Views: 447

Re: Fans in Cintiq

Hi Sam, Yes, there are fans inside some of our pen displays. These are there to cool down the internal components that warm up when electricity courses through them. While cooling down the back of the device, the fans are not meant to cool down the front of the display. The air is only blowing throu...
by wacom5
Mon 12. Jul 2021, 07:21
Forum: Drivers
Topic: 6.3.43-3 - Pen click gets stuck
Replies: 9
Views: 1100

Re: 6.3.43-3 - Pen click gets stuck

What do you do to unstuck it? Is is getting stuck as if a modifier key was pressed down? Is it related to this:
http://forum.wacom.eu/viewtopic.php?f=11&t=4300
by wacom5
Wed 7. Jul 2021, 06:57
Forum: Pen Tablets
Topic: Wacom Desktop Center does not recognize CTH-470
Replies: 2
Views: 462

Re: Wacom Desktop Center does not recognize CTH-470

Hi, The Wacom Desktop Center is installed with a driver version that doesn't support the CTH-470 so this troubleshooting doesn't apply to your device model. That device has been out of service for a while now so it won't be supported by any new driver releases. Please use the correct driver which yo...
by wacom5
Tue 6. Jul 2021, 07:18
Forum: Drivers
Topic: Stuck modifier key issue (Yup, still there.)
Replies: 49
Views: 15202

Re: Stuck modifier key issue (Yup, still there.)

Yes, the driver team is working on it. The feedback on this thread has been very helpful in finding the cause of this issue.
by wacom5
Tue 6. Jul 2021, 07:16
Forum: Drivers
Topic: 6.3.43-3 - Pen click gets stuck
Replies: 9
Views: 1100

Re: 6.3.43-3 - Pen click gets stuck

Hi,
Can you provide more details?
Which operating system, tablet model, etc.
by wacom5
Mon 5. Jul 2021, 14:18
Forum: Pen Tablets
Topic: Debian Buster + Intuos S (CTL-4100)
Replies: 3
Views: 477

Re: Debian Buster + Intuos S (CTL-4100)

Hi Dietmar,
I'm no Linux expert but maybe this helps?
https://linuxwacom.github.io/
by wacom5
Mon 5. Jul 2021, 07:24
Forum: Pen Tablets
Topic: [CTH-480] Pen click not working properly at the edge of tablet area
Replies: 1
Views: 340

Re: [CTH-480] Pen click not working properly at the edge of tablet area

Hi,
Unfortunately, it seems that you have a defective pen sensor. Your device will need to be repaired or replaced. If you are still in warranty, please reach out to our support.
by wacom5
Tue 22. Jun 2021, 07:08
Forum: Drivers
Topic: Stuck modifier key issue (Yup, still there.)
Replies: 49
Views: 15202

Re: Stuck modifier key issue (Yup, still there.)

... Thank you very much for this valuable information. I will forward this to the devs. PS: The Driver uninstall link has been moved to our new support page: https://support.wacom.com/hc/en-us/articles/1500006264541-How-do-I-uninstall-manually-and-re-install-the-Wacom-driver-on-Mac-OS-for-a-Pen-Tab...

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