Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 1468 matches

by wacom5
Fri 1. Oct 2021, 13:43
Forum: Pen Displays
Topic: Battery on ExpressKeys Remote
Replies: 19
Views: 19857

Re: Battery on ExpressKeys Remote

Hello,

Thanks for sharing these details.
As mentioned in my previous answer, we will need to collect logs files to understand what is happening. We cannot do this through the Forum so please get in touch with our support team.
That would really help us a lot.
by wacom5
Thu 30. Sep 2021, 07:41
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 47
Views: 86192

Re: Cintiq 27QHD - no display (black screen)

You'll need to ask support about this.
by wacom5
Thu 30. Sep 2021, 06:16
Forum: Pen Displays
Topic: How to setup Cintiq as a 2nd monitor
Replies: 1
Views: 145

Re: How to setup Cintiq as a 2nd monitor

Hello, First, it would be goo to know with which operating system you are working. Then, unplug the second monitor (leave only the Cintiq connected to your computer) and run through the calibration steps. Once this is done, connect the second display, and set up your displays as "extended"...
by wacom5
Mon 20. Sep 2021, 09:22
Forum: Apps and Services
Topic: Cannot launch Wacom Inkscape on MacOs Sierra
Replies: 1
Views: 661

Re: Cannot launch Wacom Inkscape on MacOs Sierra

Hi, I cannot reproduce this issue When downloading the App from here: https://www.wacom.com/en-de/getting-started/inkspace Make sure you only use Wacom official links. On another note you probably need to use a more recent operating system. Apple dropped support for Sierra December 31, 2019.
by wacom5
Mon 20. Sep 2021, 09:09
Forum: Drivers
Topic: Some gestures missing after startup (with quick-fix)
Replies: 1
Views: 251

Re: Some gestures missing after startup (with quick-fix)

This has been confirmed by the driver team. It should hopefully be fixed with the next update.
by wacom5
Mon 20. Sep 2021, 09:05
Forum: Pen Tablets
Topic: PTH-660 and 50% core load
Replies: 4
Views: 439

Re: PTH-660 and 50% core load

Hi,
I haven't seen anyone else report this yet. We would need to collect more information. Could you please contact the support team
- https://www.wacom.com/support/contact-support
by wacom5
Mon 20. Sep 2021, 08:59
Forum: Pen Displays
Topic: Wacom One cursor trapped on tablet
Replies: 1
Views: 346

Re: Wacom One cursor trapped on tablet

What do you exactly mean by "trapped"? Do you mean the cursor is not moving at all?
by wacom5
Mon 20. Sep 2021, 08:57
Forum: Pen Displays
Topic: Wacom Cintiq goes into power saver mode after Mac load screen
Replies: 1
Views: 259

Re: Wacom Cintiq goes into power saver mode after Mac load screen

Sorry but this was not clear to me - does the "no signal" appear immediately when you power ON the device (after the Wacom logo pops up) or only after you log in?

I would start by checking the video cables and if you are using any 3rd party cable adapters, try replacing these first.
by wacom5
Tue 31. Aug 2021, 06:46
Forum: Pen Tablets
Topic: PTH-660 Toggle Button Will not Switch
Replies: 3
Views: 577

Re: PTH-660 Toggle Button Will not Switch

Good to know.
Thanks for sharing.
by wacom5
Mon 30. Aug 2021, 07:28
Forum: Pen Tablets
Topic: Bluetooth
Replies: 3
Views: 463

Re: Bluetooth

Hi, Is the lag happening only with Bluetooth or also with wired connection? Have a look here: https://support.wacom.com/hc/en-us/articles/1500006335342-How-to-optimize-Bluetooth-performance-with-Wacom-Tablets If the lag also happens when connected via USB, have a look here: https://helpx.adobe.com/p...

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