Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 1468 matches

by wacom5
Mon 17. Sep 2018, 13:59
Forum: Pen Displays
Topic: 27QHDT Color Calibration and Display Tech Type
Replies: 6
Views: 7780

Re: 27QHDT Color Calibration and Display Tech Type

For Cintiq 27QHD you should use White LED/GB-LED.
by wacom5
Mon 17. Sep 2018, 13:53
Forum: Pen Displays
Topic: Cintiq 13HD - Unknown USB Device
Replies: 2
Views: 2801

Re: Cintiq 13HD - Unknown USB Device

Thank you for sharing your solution. I will pass it along to the team.
by wacom5
Mon 17. Sep 2018, 13:51
Forum: Pen Displays
Topic: Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060
Replies: 4
Views: 4495

Re: Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060

Please doublecheck your cable connections and try different adapters if you are using any. If the Cintiq is working fine when you are using a direct HDMI connection then the hardware is fine. You might have an issue with your current computer configuration.
by wacom5
Mon 17. Sep 2018, 13:47
Forum: Pen Tablets
Topic: Intous PT s tactil function lost
Replies: 1
Views: 1965

Re: Intous PT s tactil function lost

Just make sure the touch function is turned ON in the Wacom Tablet Preferences. You can run a diagnose by clicking on "About" and then "Diagnose". If the tablet doesn't respond to your touch input, then you should check with the support team.
by wacom5
Mon 17. Sep 2018, 13:43
Forum: Pen Tablets
Topic: Win 7 configuration for occasional use of my Wacom tablet
Replies: 1
Views: 1995

Re: Win 7 configuration for occasional use of my Wacom tablet

It should be possible although I really wouldn't recommend this. The driver service barely consumes any resources when a tablet is being used.
by wacom5
Mon 17. Sep 2018, 13:40
Forum: Pen Tablets
Topic: Intuos Pro with a completely random behavior
Replies: 4
Views: 4257

Re: Intuos Pro with a completely random behavior

If you haven't already, try a different cable and a different USB port. Make sure you are connecting directly and not using any hubs.
by wacom5
Mon 17. Sep 2018, 13:38
Forum: Pen Computers
Topic: Cintiq Hybrid problem with rocker ring in Android mode
Replies: 4
Views: 4594

Re: Cintiq Hybrid problem with rocker ring in Android mode

You can give that a try but if nothing else works, you might need to have the unit checked by our support.
by wacom5
Mon 17. Sep 2018, 13:36
Forum: Pen Tablets
Topic: Intuos BT M 2018 and Bluetooth lag with iMac
Replies: 12
Views: 24447

Re: Intuos BT M 2018 and Bluetooth lag with iMac

Check if you have any other devices in the vicinity that can also cause interference. Smartphones, Wi-Fi Router, Speakers and other electronics can still cause disruption and lag even if not using Bluetooth to operate.
by wacom5
Mon 17. Sep 2018, 13:13
Forum: Stylus
Topic: Wacom Intuos Creative Stylus 2 compatibility
Replies: 1
Views: 4619

Re: Wacom Intuos Creative Stylus 2 compatibility

You can check the compatibility of all Wacom Stylus products here: https://www.wacom.com/comp
by wacom5
Mon 17. Sep 2018, 13:04
Forum: Smartpads
Topic: Spark synced and then all pages disappeared
Replies: 1
Views: 3088

Re: Spark synced and then all pages disappeared

Unfortunately, once the notes are transferred to the Application, they are no longer stored in the Bamboo Spark's memory. Are you sure you changed your password or did you create a new account? Can you explain in the details the steps you took. I would also need to know your Operating system and App...

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