Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 1468 matches

by wacom5
Mon 16. Aug 2021, 06:43
Forum: Drivers
Topic: 6.3.43-3 - Pen click gets stuck
Replies: 9
Views: 1158

Re: 6.3.43-3 - Pen click gets stuck

Thank you for letting us know. I think I understand the issue but please contact our support team. We would need to run some troubleshooting steps and collect logs so we can report to the Driver team.
Doing it through the forum is not efficient.
by wacom5
Thu 12. Aug 2021, 15:40
Forum: Drivers
Topic: Stuck modifier key issue (Yup, still there.)
Replies: 49
Views: 15606

Re: Stuck modifier key issue (Yup, still there.)

Thank you all for the feedback.

The Driver team would like you to know that fixing this wouldn't have been possible without the feedback provided previously. We are really happy the issue seems finally fixed.
by wacom5
Thu 12. Aug 2021, 15:38
Forum: Pen Displays
Topic: Battery on ExpressKeys Remote
Replies: 19
Views: 19856

Re: Battery on ExpressKeys Remote

As stated before, please make sure to report these issues to the support team. They will need to collect logs and send all the details to the driver team.
by wacom5
Thu 12. Aug 2021, 15:36
Forum: Pen Displays
Topic: Cintiq 24 pro needs to be turned on twice before the display shows screen
Replies: 3
Views: 456

Re: Cintiq 24 pro needs to be turned on twice before the display shows screen

Hi, Sounds like the handshake between your PC and your Cintiq is not working immediately on boot. Make sure the input you have selected for the Cintiq is HDMI. Also, please install all the necessary updates on your computer including Gfx card drivers, etc. If the issue persists, please cross check t...
by wacom5
Tue 10. Aug 2021, 14:13
Forum: Drivers
Topic: 6.3.43-3 - Pen click gets stuck
Replies: 9
Views: 1158

Re: 6.3.43-3 - Pen click gets stuck

Hi, Thank you for the reply. From your description, this was indeed the same issue. At first we thought this was connected with express keys usage, but as we got more feedback, we noticed this also happened to users that didn't use the keys at all. It should now be fixed for you. As for the mapping ...
by wacom5
Fri 6. Aug 2021, 11:44
Forum: Stylus
Topic: Art Pen - Intuos Pro & Replacement Felt Tips
Replies: 2
Views: 1127

Re: Art Pen - Intuos Pro & Replacement Felt Tips

Hi Daniel, Glad you asked because I think you received some incorrect information. The Art Pen (KP-701E-01) is compatible with: ⋅ Intuos Pro (PTH451, PTH651, PTH651SE, PTH851) ⋅ Wacom Intuos Pro (PTH660, PTH660P, PTH860, PTH860P) ⋅ Cintiq 13 (DTK1301) ⋅ Cintiq...
by wacom5
Thu 5. Aug 2021, 13:02
Forum: Drivers
Topic: Stuck modifier key issue (Yup, still there.)
Replies: 49
Views: 15606

Re: Stuck modifier key issue (Yup, still there.)

Hello everyone, The latest driver release should correct this issue. Please install it from here, test and provide me your feedback. https://www.wacom.com/en-de/support/product-support/drivers Release notes: https://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.3.44.html
by wacom5
Mon 2. Aug 2021, 09:10
Forum: Pen Displays
Topic: 13HD Problems
Replies: 1
Views: 406

Re: 13HD Problems

Hi,
You did all the right steps to troubleshoot the issue. Unfortunately, it seems that the problem is with the Cintiq itself - either the port and connectors are broken or the main PCB had a failure.
The device will need to be repaired so I would recommend contacting the Support team.
by wacom5
Mon 2. Aug 2021, 08:58
Forum: Drivers
Topic: Stuck modifier key issue (Yup, still there.)
Replies: 49
Views: 15606

Re: Stuck modifier key issue (Yup, still there.)

@wacom5 - is there any update on this issue? The feedback we received has been very helpful tracking the source of the issue wich was very hard in the past. The challenge is that there is no only one cause for this problem to trigger so extensive development and testing is need before a fix is rele...
by wacom5
Mon 26. Jul 2021, 07:46
Forum: Smartpads
Topic: Cannot use live mode on dell laptop windows 10
Replies: 1
Views: 1113

Re: Cannot use live mode on dell laptop windows 10

Hello, It could be an issue with Bluetooth. If you haven't already, please confirm if all Windows updated are installed. If there's an update for the Bluetooth driver, it should be installed automatically. Additionally, please confirm if the Bamboo Slate is working as expected outside of live mode? ...

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