Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 1468 matches

by wacom5
Mon 26. Jul 2021, 07:41
Forum: Drivers
Topic: Problem with wacom intuos 4 large ptk 840
Replies: 1
Views: 333

Re: Problem with wacom intuos 4 large ptk 840

Hi,
Welcome to the forum.
Can you please confirm which driver you have currently installed? The Intuos 4 is no longer supported since driver 6.3.42-2.
Should still work fine with Driver 6.3.41-1
You can find more details here by selecting your device from the search bar.
by wacom5
Mon 26. Jul 2021, 06:53
Forum: Pen Displays
Topic: CINTIQ 16DTK-1660 dead after upgrade to MacOS 11.4 (From 11.3)
Replies: 1
Views: 402

Re: CINTIQ 16DTK-1660 dead after upgrade to MacOS 11.4 (From 11.3)

Hi, Just to be sure, is the device powering ON? Does the Wacom logo show up when powering ON and us the Cintiq detected as a display by the system? Since you see to be experiencing USB and HDMI issues, my guess is that there's a problem with the connection that just happened to coincide with the Mac...
by wacom5
Mon 26. Jul 2021, 06:46
Forum: Pen Tablets
Topic: Pen doesn´t draw until I drag it.
Replies: 8
Views: 9312

Re: Pen doesn´t draw until I drag it.

Hi Sam, This initial report is quite old so maybe it's not about the same exact issue you are experiencing. It would help if you gave us some more details about your hardware and operating system. As suggested above, start by making sure you have the correct driver installed: https://www.wacom.com/e...
by wacom5
Fri 23. Jul 2021, 07:42
Forum: Stylus
Topic: Problem with Asus T103HAF, intermittent writing
Replies: 6
Views: 6685

Re: Problem with Asus T103HAF, intermittent writing

Which Wacom Stylus are you using?
Samsung Galaxy Book Flex Alpha is not in any of our compatibility lists so I am not sure how we can help. You need to check with Samsung what pen sensor tech they use and how Palm rejection is supposed to work.
by wacom5
Fri 23. Jul 2021, 07:30
Forum: Pen Tablets
Topic: Cursor pauses
Replies: 1
Views: 368

Re: Cursor pauses

Hello, By cursor pauses, do you mean the cursor stops briefly responding to your movement with the pen? In order to properly check this issue, can you please install the latest driver and if the issue persists, report to the customer support team with a video of the issue and the driver logs? ⋅...
by wacom5
Thu 22. Jul 2021, 07:14
Forum: Pen Displays
Topic: Fans in Cintiq
Replies: 2
Views: 502

Re: Fans in Cintiq

Hi Sam, Yes, there are fans inside some of our pen displays. These are there to cool down the internal components that warm up when electricity courses through them. While cooling down the back of the device, the fans are not meant to cool down the front of the display. The air is only blowing throu...
by wacom5
Mon 12. Jul 2021, 07:21
Forum: Drivers
Topic: 6.3.43-3 - Pen click gets stuck
Replies: 9
Views: 1158

Re: 6.3.43-3 - Pen click gets stuck

What do you do to unstuck it? Is is getting stuck as if a modifier key was pressed down? Is it related to this:
http://forum.wacom.eu/viewtopic.php?f=11&t=4300
by wacom5
Wed 7. Jul 2021, 06:57
Forum: Pen Tablets
Topic: Wacom Desktop Center does not recognize CTH-470
Replies: 2
Views: 513

Re: Wacom Desktop Center does not recognize CTH-470

Hi, The Wacom Desktop Center is installed with a driver version that doesn't support the CTH-470 so this troubleshooting doesn't apply to your device model. That device has been out of service for a while now so it won't be supported by any new driver releases. Please use the correct driver which yo...
by wacom5
Tue 6. Jul 2021, 07:18
Forum: Drivers
Topic: Stuck modifier key issue (Yup, still there.)
Replies: 49
Views: 15609

Re: Stuck modifier key issue (Yup, still there.)

Yes, the driver team is working on it. The feedback on this thread has been very helpful in finding the cause of this issue.
by wacom5
Tue 6. Jul 2021, 07:16
Forum: Drivers
Topic: 6.3.43-3 - Pen click gets stuck
Replies: 9
Views: 1158

Re: 6.3.43-3 - Pen click gets stuck

Hi,
Can you provide more details?
Which operating system, tablet model, etc.

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